Pro Quality products, huge selection of tiles and delivery service second to none. Con Showroom manager was not approachable, very stern in their manner, made us feel like we were an inconven... See more
Company replied
Location
Switch location2c Rope Walk, St. John's Retail Park, MK42 0XE Bedford, Bedfordshire, GB
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See what reviewers are saying
Though we are yet to fit our order we have inspected it all thoroughly (on delivery guys advice) and there are no problems. Knowledgeable staff in showroom and great delivery - hope fit will go well.... See more
Very helpful, knowledgeable staff at the Bedford showroom. Had many displays to choose from and they had everything you required. Delivery was within five days of ordering.
Staff were patient and friendly as we made decisions. Staff were informative and advised when necessary.
Company details
Written by the company
Visit Easy Bathrooms & Tiles Bedford for expert advice and the largest range of bathroom products and tiles in the area. Enjoy our free 3D design service, home measure, and bathroom installation options—plus a no-obligation quote. Highly rated by customers—discover why they love shopping with us!
Simply Luxurious
Written by the company
- Award Winning Design & Install Service
- BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
- Free Online Planner
- Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
- Nationwide Showrooms
- With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
- Book an Appointment
- We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
- Flexible Finance
- Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
- Inspiration Hub
- Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
- Dedicated Trade Hub
- Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.
Contact info
2c Rope Walk, St. John's Retail Park, MK42 0XE, Bedford, Bedfordshire, United Kingdom
- 01234 354358
Complete Bathroom Installation Service
4.3
Excellent
31 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 48 hours
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Awful after sales customer service
Awful after sales customer service. Purchased in Bedford store. Blamed us for their errors and had no accountability for sending completely the incorrect tiles that we had purchased - even showed the salesman which tiles we wanted . Wrong order on invoice. The tiler put them up in our absence, upon noticing we had them removed immediately which wasted time and additional costs incurred. Had to rebuy wait for the correct ones to arrive . Said we should have checked. Had so many items delivered to install 2 bathrooms piled on top of each other- was difficult to gain access also limited time before the fitters arrived. Also missing box of tiles. Misinforming us of cost of returning a unit.We questioned that it would not fit in the space the designer advised- he then agreed for us to buy it and if not right to bring back and would refund. Not at any point a £20 return charge was mentioned. We repeatedly confirmed if that would be ok to do. In store this should have been highlighted to the customer- not later be told it’s in the T&C’s when we complained On day of purchasing the sales staff went over board and attentive but when after sales issues were highlighted it became very difficult and attitude was evasive and very unprofessional . We incurred additional costs due to their incompetence. Be very careful as they don’t inform customers fully and check and double check everything carefully as they will not accept any accountability for their mistakes. I would not recommend that anyone spends thousands of pounds with this company. Their goodwill gesture was refunded us money for the unused incorrect tiles that we had already paid for! Worst attitude I have ever experienced after spending a lot of money in there one would expect better customer care!
May 14, 2025
Unprompted review
Reply from Easy Bathrooms - Bedford
Good afternoon Manjit
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced. Our feedback team would appreciate to review the issues you faced and request you to email our team at trustpilot@easybathrooms.com. Please include your order details along with any correspondence that will assist us in our investigation.
Kind regards
EB
Friendly
Friendly, helpful and efficient service from initial enquiry through to job completion on time. Not the cheapest but certainly worth the expenditure.
May 30, 2025
Reply from Easy Bathrooms - Bedford
Good afternoon,
We appreciate your kind words! We're happy to hear that you found our service friendly, helpful, and efficient from start to finish. We value your recognition of our commitment to quality.
Kind regards,
EB
Great service in store
Great service in store. All items arrived in tact on time. Great communication. Good quality items.
June 5, 2025
Reply from Easy Bathrooms - Bedford
Good afternoon Nuala,
We appreciate you taking the time to leave us such a fantastic review! We're so glad our in-store service, communication, and items met your expectations.
Kind regards,
EB
Customer Service
Pro
Quality products, huge selection of tiles and delivery service second to none.
Con
Showroom manager was not approachable, very stern in their manner, made us feel like we were an inconvenience.
May 30, 2025
Reply from Easy Bathrooms - Bedford
Good afternoon,
We're happy you appreciated our quality products and delivery service. We regret that the showroom experience did not meet your expectations. We'll address this to improve our customer interactions.
Kind regards,
EB
Great products and service
April 22, 2025
Friendly staff
Easy to walk around show room, well lit. Staff friendly and helpful. Reasonable range of products on view.
April 10, 2025
Reply from Easy Bathrooms - Bedford
Good afternoon Diane,
Thank you for your kind words! We're happy to hear that you found our showroom easy to navigate and that our staff was helpful. We appreciate you taking the time to share your positive experience.
Kind regards,
EB
very help full staff
April 10, 2025
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