Durham-Gilesgate store We were greeted by the team today and from entering the store, acknowledged! Shannon took our rough draft of our plans, left us to browse and on return to reception,... See more

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A beautiful bathroom shop in Gilesgate. First impressions was sales people didn’t jumped on you as soon as you walked in - Scott let us know he was there if we had any questions but held back in... See more
Shaun and Shannon are the best workers here . I bought a fabulous bathroom for our new house . They found me an independent fitter as well . Go to gilesgate branch the best in the northeast . Don’t la... See more
Very efficient and quick with my orders . I am a trader and , Shannon was very helpful and will keep comming back . Thanks crew !
Company details
Written by the company
Visit Easy Bathrooms & Tiles Durham, St Andrews Park for expert advice and the largest range of bathroom products and tiles in the area. Enjoy our free 3D design service, home measure, and bathroom installation options—plus a no-obligation quote. Highly rated by our customers! Read our glowing reviews and see why people love shopping with us.
Simply Luxurious
Written by the company
- Award Winning Design & Install Service
- BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
- Free Online Planner
- Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
- Nationwide Showrooms
- With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
- Book an Appointment
- We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
- Flexible Finance
- Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
- Inspiration Hub
- Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
- Dedicated Trade Hub
- Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.
Contact info
Unit 3, St Andrews Trade Park, Dragon Lane, Durham, DH1 2QX, United Kingdom
- 01913232670
Complete Bathroom Installation Service
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
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Sean and Shannon have looked after us…
Sean and Shannon have looked after us brilliantly and saved us money with vat relief.
Very efficient and quick with my orders…
Very efficient and quick with my orders . I am a trader and , Shannon was very helpful and will keep comming back .
Thanks crew !
Kieran and Sean went above and beyond
Kieran and Sean went above and beyond, thank you.
Amazing customer service from Rich…
Amazing customer service from Rich Knight at the Durham store
friendly efficient service
friendly efficient service, very helpful polite and quick, thanks shannon at durham
Shaun and Shannon are the best workers…
Shaun and Shannon are the best workers here . I bought a fabulous bathroom for our new house . They found me an independent fitter as well . Go to gilesgate branch the best in the northeast . Don’t laugh at Shaun’s turkey teeth though 🤣🤣
Durham-Gilesgate store
Durham-Gilesgate store
We were greeted by the team today and from entering the store, acknowledged!
Shannon took our rough draft of our plans, left us to browse and on return to reception, we were treated with plans and visuals if what our room would look like.
Product knowledge and creative ideas were excellent, time taken to move ideas in and out.
Very relaxed experience, gave us more thoughts on what we can achieve.
Thanks Shannon and team, much appreciated!
A beautiful bathroom shop in Gilesgate
A beautiful bathroom shop in Gilesgate. First impressions was sales people didn’t jumped on you as soon as you walked in - Scott let us know he was there if we had any questions but held back in a good way to let us look around. The shop is set out superb with plenty choice.
When we decided what we wanted Scott again helped us match everything up and advised all options available - he even made us a coffee. Scott was organised, knowledgeable and friendly.
We have our delivery planned soon and I hope everything is as smooth as it has been so far.
Definitely recommend
Very helpful staff
Very helpful staff, went above and beyond, to clarify the product I was after was correct, by phone call to company to make sure of this.
Lee was brilliant helped but not pushy…
Lee was brilliant helped but not pushy love our bathroom
Buzzing with our new bathroom
From start to finish we were looked after by Sean…and wot a pleasure he was he sorted everything and went above and beyond…he really is an asset to the company…and I absolutely love my new bathroom it’s top quality at very reasonable prices with the added extra piece of mind and aftercare…very very happy customers and highly recommended *****
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