Easybook Training Limited Reviews 

29
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolutely fuming with this company. Booked and paid for a twc course 4 weeks ago, took 2 days off work to do the course ( self employed). Drove for an hour to get to the venue to find that after wai... See more

Rated 5 out of 5 stars

Great service. Booked 2 different site safety remote courses for 2 members of staff using online facility which was clear and easy to use. Received all the information we needed and help was on hand w... See more

Rated 1 out of 5 stars

I booked a course, paid for it and was then informed that it was fully booked and I would get a refund which would take around 3-5 days. This is pretty annoying in itself but was happy to wait for it.... See more

Rated 5 out of 5 stars

As a business we have be using Easybook for a long time now. We have some really great communications with our Account manager- Aimee Bozac. The booking process is easy, invoices are clear and easy to... See more

Company details

  1. Training Centre

Written by the company

Established in 2010, Easybook Training has grown to become the UK's largest health and safety training booking agency. We specialise in courses for Construction, Health and safety, NVQs, Plant Operations, Working at Height, Soft Skills, Fire Safety, First Aid Training, and more. Recognising the importance of flexibility in learning, we offer online learning options such as eLearning and virtual courses in addition to traditional in-person training. As a booking agency, we have established partnerships with hundreds of high-quality training providers throughout the UK. Our extensive network allows us to offer a diverse selection of over 70,000 courses, and we’re also happy to assist with any ad-hoc requests you may have. Booking your desired course is easy. You can do it through our user-friendly website or by reaching out to our dedicated Booking & Customer Service Team at 01892 543000. When you contact us, we will promptly search for the course you need and provide you with all the essential information, including available dates, venues, and prices, which can also be sent to you via email. For added convenience, you can use our website to search for courses and complete bookings seamlessly with no additional booking fees. At Easybook Training, we make the process simple and hassle-free, so you can focus on your training and development goals.


Contact info

3.4

Average

TrustScore 3.5 out of 5

29 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(29)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely fuming with this company

Absolutely fuming with this company. Booked and paid for a twc course 4 weeks ago, took 2 days off work to do the course ( self employed). Drove for an hour to get to the venue to find that after waiting around for 45minutes the course had been cancelled. Phoned easy book who confirmed but had not got round to letting anyone know. Had to then rebook an online course with them as it is imperative to get the qualification and they then charged an extra £50
Farcical, avoid

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Had to move training date and resolved…

Had to move training date and resolved very quickly and efficiently.

February 14, 2025
Unprompted review
Easybook Training Limited logo

Reply from Easybook Training Limited

Thank you for taking the time to write us a review Sarah. We do appreciate it and we are so pleased that you found our service quick and efficient.

Rated 5 out of 5 stars

5 Star Service

We have been using Easybook for some years now, nothing is too much trouble and have a great selection of course dates and locations!

December 2, 2024
Rated 5 out of 5 stars

Course booking made simple

I have used Easybook on a number of occasions for staff training and Luke has been so helpful and his knowledge is great. Nothing is ever too much trouble and courses are booked in great time. They make course booking so simple and I cannot recommend them enough.

January 7, 2025
Rated 1 out of 5 stars

Joke

Paid for an iPaf course. Arrived ten minutes late due to heavy roadworks and called to let them know this would be the case and when I arrived they wouldn’t let me on the course. So I’d paid £300 for nothing. Absolute con. Currently disputing it with my bank

May 16, 2024
Unprompted review
Easybook Training Limited logo

Reply from Easybook Training Limited

Thank you for providing the above feedback.

Whilst we appreciate your frustration in being refused entry to the course, it is clearly outlined in the course joining instructions to arrive 15 minutes prior to course start time for registration and a prompt start to avoid being refused entry. When you called our office to advise that you were running late, Caroline from our booking team explained you had missed the cut off time for attendance.
You then arrived at the training centre 25 minutes after the course start time and they also advised that you had missed the cut-off time outlined by the awarding body and would not be allowed entry to the training.

As a gesture of good will we offered a 25% discount if you wished to rebook the course with the same training provider. We are sorry if this was not suitable however, if you still wish to move forward with the rebooking, please contact our customer service team on 01892 543000.

Rated 5 out of 5 stars

An amazing relationship built

As a business, we have had the pleasure of working with Easybook Training for a few years now. Since I joined the business, Easybook have always had brilliant customer service, are friendly and eager to help always! The website is user friendly and super easy to find something you are looking for. We have never had an issue with this company, and have over time grew a relationship with all staff.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service!

I have been using Easybook for 5 years and they are a great service! Easy to use their website, with a helpful & friendly team behind the scenes. Being a large employer with over 700 employees it great to use Easybook to make my life easier. Would definitely recommend!

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Have been using Easybook for many years…

Have been using Easybook for many years now and they make my life so much easier. Just tell them what you want and like magic it appears in your Inbox. Highly recommended and all of the Staff are super helpful and friendly. Big shout out to Luke who's just fantastic!

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

I love Easybook!

I love Easybook!
Everything is just so smooth and easy (of course it is, it's in the title!)
The staff are great, nothing is ever too much trouble and being able to view the invoices online and resend the joining instructions is a great tool as well.
Caroline is one in a million, please never leave!!!

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Easybook always does exactly what it…

Easybook always does exactly what it says - its Easy to book! All the staff are great and go above and beyond to assist with booking and finding courses that are sometimes 'hard to find'. It's great working with such a professional company - long may it continue.

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Can't fault the service from Easybook…

Can't fault the service from Easybook Training, have dealt with Caroline Trigg on several occasions and her help has been second to none. I have also dealt with Luke McCamley who has been great.
Highly recommend the company for all your site training needs.

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

That's why we have such a great working relationship!

I've worked with Easybook now for over 2 years, the staff are so friendly, so efficent and nothing is ever too much trouble. When a job is getting done - it's sent over in a matter of minutes to ensure the best customer service is followed!

That's why we have such a great working relationship!

Thanks team easybook :)

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Could've been a 1 but turned into a 5!

If I was writing this review before I spoke to Aimee, this would be one star. However, after explaining the situation to her she went away and came back with a swift resolution. She understood the problem and promised she would come back to me the same day, which she did. Thank you Aimee Bozac, you were fabulous!

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service!

We have used Easybook Training for a number of years now. The website is easy to navigate when finding the courses we require and the office staff are always very friendly and efficient when completing our bookings.

One thing we found very helpful was that Easybook Training had an out of hours phone line we were able to use when one of our colleagues had to cancel the night before a course they was attending in the early morning. Lucy was able to arrange a name swap for us that night and all booking information was sent over the following morning.

Thank you for your help!

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

I work for a very large Mechanical and…

I work for a very large Mechanical and Electrical company and have been using Easybook for around 5 years now ! i only have good things to say, the website is very easy to use and if that doesn't suit you an email is sufficient very quick response times, also i have never been left waiting on the phone. Locations are never a problem as there are so many to choose from, prices are brilliant, i have worked with a lot of training companies ! Easybook are by far the best.
The staff are second to none polite helpful and an absolute pleasure to work with, they take the stress away from me which is brilliant ! i highly recommend !

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Easybook as easy as 1 2 3

We have used Easybook training for quite some years and despite what some of the previous reviews have said we have never had an issue with getting refunds or the call centre calling us back with information updates, they are very efficient at their roles and we have used other booking agencies and Easybook by far are the best at what they do.

October 11, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look