rentalcarhire Reviews 

WARNING!!! Do not rent a car here!! Our flight was late by 3 hours and therefore they canceled my booking, refused to give me my car and kept my money. Even tho they had our flight number and i called to inform them our flight was late. I even emailed discovercars. This is a real scam. I had to rent another car on site at a cost larger than the original sum i payed. The car i got was full of scratches, and when i returned after a weekend they tried to blame me for the scratches that the car already had when i rented it. Please give these people a bad review from me and everyone else they have scamed and rent your car somewhere else!!

Do not rent with this company! Blatant scammers. We returned the car on time in perfect condition, and we received a charge for 308 euro extra without any explanation or signing anything. Now they won't respond to any contact requests.

MAFIA Scam company. One of the ways they make extra money, is by giving cars with extra scratches and pretending they are marked on the papers. After giving the car back, the same guy tells me that these are new scratches and not marked on the paper, while before that he said he did. Not to mention gas tank was almost empty and the guy tells me give it back with the same amount…. Extra way to finance your poor company??? My car was VW T-Cross. Back bumper. Avoid this ECH carshare. I can bet someone also had this car with the same scratch. They don’t answer emails or calls. I got enough time to sent them to the court, especially that young guy who was acting up, that he does not understand and keeps on with the lies. Police is already reported. Google maps deletes my comment. HORRIBLE!!!

Unfortunately I can’t give zero stars. Shocking company. Avoid at all costs. Was accused of lying when I returned my car. Received no paperwork to close the hire then 16 days later they took money from my credit card without any correspondence or permission. Basically fraud. Please don’t be duped by the good rates. They are the worse company I have dealt with in Pisa

Very disappointing experience.

We had a prepaid reservation but needed to change the main driver. Despite multiple phone calls and emails to both the rental company and Auto Europe before collection, nobody responded. Instead of simply amending the reservation or adding another driver, we were forced to make and pay for a new booking on the spot, losing the money from our original reservation.

We also purchased full coverage insurance, but only when returning the vehicle were we told that rims and windows were apparently excluded. This important information was never clearly disclosed during the booking process.

To make matters worse, the return inspection raised a claim for a scratch on a rim that was already present when we collected the car. We have video evidence proving this. The inspector even admitted that he could not properly verify the damage and said the matter would be passed to management.

The entire experience felt unfair and unprofessional. Customers pay for full coverage insurance to avoid exactly these situations, not to face unexpected exclusions and disputes over pre-existing damage.

I would not recommend this company.

Worst experience of my life
The only target of the company is to sell add-on assurance that cost twice as much as the rental itself
If you have assurances yourself they go a step further. If you dont have a flight ticket number for exactly the day your rental ends they say you cannot have the car unless you pay very high add-on fee

After complaining the service employee threw me put of the office while being pregnant in 9th month and 38 degree outside

Rented a car for 9 days at €220, only to be charged an extra €82 for a 2cm scratch on the front tyre cap that was already there when I picked up the car. I have photos of the car but unfortunately not of the tyres — a mistake I won't make again.
What makes this particularly dishonest: if the "Damage Matrix" policy means damaged parts get replaced, why was the car handed to me with pre-existing scratches all over the body? Clearly, they collect damage fees from every customer but never actually repair anything. It's a revolving money machine.
Their business model is simple — advertise low rental rates, then squeeze extra fees out of customers on return. Read the reviews here and you'll see a clear pattern.
My advice: If you still choose to rent from ECH, photograph every single millimetre of that car — tyres, rims, bumpers, all of it — before driving off the lot. Better yet, just avoid them entirely and rent from a company that operates with basic integrity.

At Verona Airport, the ECH location in industrial area where a shuttle picks you up, they have intransparent pricing structures and high charges for very low coverage, lets you pay double for insurance, the staff is uninterested and it took three employees to retrieve the rental car booking and hand out the keys. The deposit was 400€ and upon return, it took over 3 weeks to receive it. My advice: Book with another rental company

Italy Car Rent Pisa:
Do not be persuaded by the few good reviews to rent a car here. We were foolish enough not to research this properly beforehand. Their questionable practices become crystal clear, especially if you arrive in the dark:

1. You are given a car with numerous obvious existing damages;
2. In our case, it was even a white car (never accept a white one);
3. Those obvious damages are only marked with tiny dots;
4. You then return the car — in our case in the middle of the night;
5. You have to leave the key in a locker, because no one is there to inspect the car with you;
6. The next morning, suddenly there are all kinds of “new” small damages according to them;
7. These are not visible in the photos, supposedly on the roof (even though we barely drove the car, it was parked most of the time, and not in a place where objects could fall onto it), yet they still add hefty charges;
8. Then they charge hundreds of euros, which are deducted directly from your credit card deposit.

Mistakes we made as consumers, and specifically in our case:

1. We did not read the reviews beforehand, where this form of deception/theft is frequently reported;
2. Upon pickup, we did not insist that someone thoroughly inspect the car from top to bottom with a strong lamp;
3. We did film the car the next day in daylight, but due to the many large existing damages we checked, we were not detailed enough to capture every tiny spot;
4. Upon return, we did not insist on someone being present to inspect the car immediately with proper lighting together;
5. As a result, the car remained parked for hours overnight, during which anything could have happened or been done by them, creating damage that may not have existed at all;

In court, this would likely not hold up unless there are extremely clear 24/7 camera recording with no blind spots focused on the vehicle.

We were traveling with four families. Everyone had rented cars, but from other companies. For example, Sunny Cars — which, according to another family member, always works well. None of the other families had any damage. This is despite the fact that they ended up driving us everywhere. They parked in cities like Florence and Lucca and at beach resorts along the Ligurian coast.

In short, a very questionable situation. Do not fall for this company’s practices. Warn others as well, and do not let these kinds of operators get away with such antisocial behavior.

They are trying to scam us. Upon rental I deliverately resigned from the second drived as my husband is 75 and there was no need to add him - I am experienced enough to drive myself all the time. Upon return on Thursday Aplril 30, despite my objection (it can bee seen that this was added/ corrected) there was a note made in the return sheet that I allegedly had unauthorised driver (my husband was with me all our journey, he did not drive a single mile - I was the only driver) and charged me with 200 euro (actual no deposit return). Irrespective of that they also kept the money they charged with my credit card, which was not ultimately used for rental and did not return it after I made payment and deposit with my debit card. The car was returned on time, without any single scratch. Today I got mail with "charge for unauthorised driver". Shitty scammers greedy for money. Looking for Italian lawyer.

Worst car rental experience in 20+ years.

We arrived 15 minutes after the scheduled pickup time, and our prepaid reservation had been canceled. The receptionist (showing no empathy whatsoever) made us pay for a new reservation that was 1.5 times more expensive for a lower-category vehicle, even though the car we had already paid for was, of course, still on the lot. Our original reservation was not refunded.

Very bad experience,

The person behind the counter was extremely unpleasant and unfriendly.

As their was something wrong with the card of the driver the passenger wanted to give the correct payment card. She refused and forced to rebook adding extra costs.

Car was very dirty on the outside, it was not cleaned at all. we received an extremely old and dirty baby seat at the counter as they forgot we booked it.

As we arrived at the airport there was a small dent in the door. The person who controlled car ( very friendly person ). even mentioned not to worry as we had the insurance.

One day later we got a mail that they are charging 290euros for the small dent.

They are doing their best to scam their own customers. I suggest you book with another agency, I'm never booking with them again.

Avoid at all costs. We arrived on Friday 10th April, the day the new passport ESS came into effect and were later than expected. We called while in the passport control queue to advise we would be later and was assured it was fine. We were met by the most unhelpful staff member who point blank refused to help us. She just said our booking had expired and there was nothing she could do. No empathy for our situation that was no fault of our own.

Cancelled our prepaid car hire booking via AutoEurope as we arrived more than 2hrs later than the time stated on the form (this was because of passport control queues over which we had no control). Then offered us a smaller car at double the cost and deposit etc. We booked with a reputable company instead. Avoid.

We ordered a car with this company in Italy. They were unbelievable rude when we wanted to pick up the car, talked down to us, and refused to give us our car, unless we paid 108 euros extra for insurance. On top of that, they don’t take visa debit cards, unless you pay that extra insurance. It’s a compete scam of a company, and we are starting a case against them to get our money back. They told us to go try our luck with another company, because none takes debit.

We then went to the airport, got a car for the same price with Europcar, and paid with our visa debit card.

Whatever you do, avoid this company at all costs. It’s a compete scam!

They also tried to charge us a 10 euro a day fee, to visit the mountains. Europcar did not.

Also it’s super far from the airport, which they don’t advertise, they say in the airport.

Do not rent a car from them!They charge you if you arrive by teain ibstaed of plane with fakse charges. They have scratched up danaged dirty cars you have to video as eviddbce and do not provide contracted car They are unprofessional con artists.

On collection of car the operator missed many scratches and also a broken aerial
On return I was given the all clear no damage.
Today I received a bill for smoking in the car they provide no evidence but now I've refuted their claim they are badgering me they will not accept I had a witness to their agent saying all good. And keep claiming I was told of fine.
I thought it strange they would not give or let me copy there inspection report.
Avoid at all costs read other reviews where others have had the same treatment

Car very dirty. Maintenance passed km already. Employers not friendly. Contract Says fuel is full-full. Got the car with 3/8 tank

Great service, I’ve been using ECH for a while now and it’s like any other hire service you’re careful and look after the car they look after you, chiara was particularly helpful with the transition, five star

I had a car booked with Easy Car Hire for a rental in Italy, collecting from Pisa Airport. On arrival, it was quite difficult to find the rental desk, and without speaking Italian and asking several people, it would have been even more challenging to locate.

At the desk, I was informed that I had not booked snow/tyre chains, which are a legal requirement on Italian motorways during certain months. There was no clear mention of this requirement or additional cost on the website, so I assumed they would be included in the rental price. I was required to pay an extra £40 to rent them for just three days, simply to have them in the car.

The vehicle provided already had some minor damage, which was mostly recorded, but one noticeable area of damage was missing from the report. I had to go back to the desk and insist it was documented before leaving, which was inconvenient but necessary.

On the drive to my hotel, I noticed the windscreen washer fluid was completely empty, and the windscreen was dirty. The wiper blades were also worn and in poor condition, something that would be an MOT failure in the UK. This made me question how the vehicle was considered safe and roadworthy for rental.

Overall, the experience wasn’t terrible, but it was far from smooth. My advice to anyone renting with Easy Car Hire is to thoroughly inspect the car and carry out basic safety checks before leaving the rental location, even if you’re tired after travelling.