EasyInsure.ca Reviews 

142
•
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Impossible to get a hold of anyone. Customer service is terrible. Finally got a hold of them for an address change & add an occasional driver and my insurance more than doubled (same postal code) wi... See more

Rated 1 out of 5 stars

If could give 0 stars I would...I applied for a policy ..then after checking everything they updated the policy price which was fine..I accepted the offer ..then never heard anything back from Sonia..... See more

Rated 1 out of 5 stars

Sent me an email addressed to me, with a policy in my name, with a quote for someone I never even heard of, for a vehicle I never owned nor had a license for, senls asking for clarification, weeks lat... See more

Rated 1 out of 5 stars

We bought a CAA Easy insurance policy for our car. Easy Insurance ended the tie up with CAA in a year. When we went to another broker, we got a feedback that insurance is not reflected against my wif... See more

Company details

  1. Insurance Agency
  2. also in
  3. Financial Consultant

Information provided by various external sources

EasyInsure is Canada’s first ever full-service online insurance broker. Since our inception in 2007, by founders Grant Belanger and Leen Meyer, we have experienced significant growth and are now one of the fastest growing insurance brokerages in Canada. Tens of thousands of individuals and businesses have purchased insurance through us. With our focus expanding beyond personal insurance, we also offer a full suite of commercial insurance products. Some of the largest commercial groups in Canada have chosen us for their insurance needs.


Contact info

1.1

Bad

TrustScore 1 out of 5

142 reviews

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1.1

All reviews

(142)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

I dealt with Dianna Moody and she was a great help and very easy to deal with. She was quick to respond when I had questions and her answers were explained in detail and easy to understand thanks to her patience and kind demeanour.
I will tell my friends and family about the great service that I have received.

December 16, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

Dianna Moody delivered superb customer service! Her friendly, helpful demeanour and expertise knowledge made my experience with your company second to none. I will definitely refer Dianna, and your company, to my family and friends.

Thank you!

December 16, 2016
Unprompted review
Rated 5 out of 5 stars

Easy!

Easyinsure made my experience just that, easy! Dianna, the rep I worked with, was very personable and knowledgeable. She really helped me to understand everything. I will definitely be recommending easyinsure to my friends and family!

December 16, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Dianna Moody is always very helpful and full of knowledge. She does her job well! She answers all my questions in a way that I understand, and goes above and beyond to make insuring my assets a breeze. I would most definitely recommend her to my friends and colleagues. Keep up the good work Dianna!

December 16, 2016
Unprompted review
Rated 5 out of 5 stars

Wonderful!

Toni is wonderful to work with. So responsive and patient with all my questions. Definitely will recommend to others.

December 16, 2016
Unprompted review
Rated 5 out of 5 stars

Great service

My final premium was much higher than expected, but Rhiannon was great to work with from start to finish and provided excellent service.

December 1, 2016
Unprompted review
Rated 5 out of 5 stars

Absolutely!

Absolutely a "best in class" business! They are so far ahead of the competition in terms of "ease of doing business" it is almost laughable! Good luck to the competition!

November 30, 2016
Unprompted review
Rated 5 out of 5 stars

An 'easy experience' with EasyInsure

I recently found myself in a position where I needed to go "automobile insurance shopping" and found "EasyInsure" online, within a few minutes of my 'google search' for companies in Ontario. "EasyInsure's" website is very user friendly, and I received a phone call within a few hours after leaving my initial contact information.

The company is well named...nothing could be 'easier' than dealing with "EasyInsure," whether you are a high risk driver or simply looking for an insurance company that offers better rates..

I dealt with Insurance Broker, Jamie Such, from the onset, and in our current world of deteriorating customer service, Jamie was a joy to work with - knowledgeable, professional, respectful, patient, and efficient. Both my husband and I were pleased with the amount of time and effort that Jamie put in to meeting our insurance needs, and we would highly recommend "EasyInsure" to anyone looking for reasonable/better rates, and superior customer service.

D. Hepburn
Onntario

October 1, 2016
Unprompted review
Rated 5 out of 5 stars

Service At It's Finest

Carrie was friendly, knowledgeable, with great insight on all products and how they fit my person needs. I would and will recommend her to all my friends and family!!

Thanks Carrie,

Alex

August 18, 2016
Unprompted review
Rated 5 out of 5 stars

Awesome Experience

I needed commercial insurance and my auto insurance did not offer. I called a few online places and was not successful... Then I discovered Easyinsure.ca. Carrie was so courteous and helpful. She had quotes for me in just a few moments. The entire transaction was super smooth. I highly recommend this company.

June 22, 2016
Unprompted review
Rated 2 out of 5 stars

Existing client-wanted to increase coverage-would not return calls or email for over 2 weeks, gave up!

When I first spoke with someone they confirmed that I could make the change that I wanted, which was to add a time sensitive component of additional errors and omissions coverage to my current contract. They noted that a modification to the policy would be made by likely the next day and that I would be contacted to address whatever additional premium amount may be needed. By the end of that week I had not been contacted and the additional coverage had not been added. I phoned numerous times and left several voicemails and asked that I be contacted over the next two weeks to mo avail. I stressed that I had to have this coverage in place asap and that I wanted to continue dealing with them but needed it in place by the end of the week. This was the week after I was told it was an easy change. I finally had to buy the coverage elsewhere. They sent a clear message that I was not valued as a client. I am now going to cancel my coverage with them and ask that a prorated amount be refunded. This is week three and still no contact. They have my cell number and email. I've never had to fight with a company to give them more business. I would never go back to them. Very disappointing experience.

May 28, 2016
Unprompted review
EasyInsure.ca logo

Reply from EasyInsure.ca

Thank you for your feedback,

We will be using your feedback to directly improve our call volume handling and would like to apologize for not providing you with a call back and the customer service that you deserve at EasyInsure. Your feedback is extremely valuable to us in improving our customer service experience and we apologize for the poor service that we provided to you and we look forward to providing you with a better experience in the future.

Sincerely,

EasyInsure Support Team

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