Great assistance by the support team. Problem with access was resolved after an hour on the phone. The working of the MT4 and Standard platforms was confusing and convoluted.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trades have been made easy to execute and easy manageable. Secondly, I have met indicators that I have been looking for and lastly; the platform easily linkable with trading view.
Company replied
No concerns, recommend easymarkets to all of my friends But it's the 2nd time after many years when there are problems with the site connection
Company replied
I had a question about my account and my password and they helped me, also I was having trouble to connect my account with Mt5 and they also helped me with that
Company replied
Company details
Written by the company
easyMarkets is an online pioneer market maker established in 2001 initially under the trade name of “easy-forex”. We enable traders with access to global markets, with an easy simple platform and the financial instruments to trade the markets you want, including FX, CFDs and vanilla options. www.easy-markets.com/about
Contact info
25 Kolonakiou Zavos Kolonakiou Centre Block B, Office 101 , 4103 , Limassol, Cyprus
- +357 25 828 899
- support@easy-markets.com
- easymarkets.com
4.0
Great
2K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
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Tragic account opening and verification process
Maybe trading conditions, spreads, commissions are quite good, but customer service is completely tragic. In another broker account verification takes less than half an hour and you can trade succesfully. In EasyMarkets 25 hours after registration I am waiting for account verification. Face reading software does not work with camera in laptop. Live chat does not work at all. The staff does not respond for e-mails. An account can be removed exlusively via e-mail to the support. There is no any option to remove account on their website. Even Google at that moment can not open their website. Does that firm exist?
November 4, 2025
Unprompted review
Reply from easyMarkets
Thank you Arkadiusz for your feed back. Please note our EU Support hours are 08:00 - 21:00 gmt+2 Mon-Thurs and 08:00 - 00:00gmt +2 Friday.
Livechat and emails will be responded to during these hours. For facial recognition, if your laptop is unable to take the selfie for facial recognition, you can use the QR Code at the beginning of the process and switch to your smart phone.
We have sent you an email with further instructions regarding the selfie to assist you. Please follow the instructions if you wish to continue with your account verification.
Please note that this process is automated with no intervention, if you are unable to verify your identity we will not be able to continue with your account opening.
For further assistance please come back to our Livechat during working hours at www.easy-markets.com so we may continue the chat you started today or call us on the numbers on our Contact Page. Phone support is 24/5.
Very concerning!
Very concerning!
Official website went offline two days ago, without any prior notice of this.
When contacting them, you get no explanation for this move, they just tell you to use new web site.
Already two days that I am unable to login into their app nor trade through TradingView.
If this move is something legit communication behind it has been terrible.
Something stinks about it.
Also, you cannot find them anymore as a sponsor of Real Madrid, whereas they still advertise it on their website.
October 29, 2025
Unprompted review
Reply from easyMarkets
Thank you MM for your feedback. The technical issues with our domain provider were unforeseen and, as you can appreciate, cannot be predicted in advance. Once the problem was identified, we promptly switched to our backup sites and notified all active clients via email. The message was as follows:
"We would like to inform you that we are currently experiencing technical issues with our website. Our team is actively working to resolve the problem as quickly as possible.
In the meantime, please use our alternative domain www.easy-markets.com to continue accessing your account and managing your trades without interruption.
We apologize for any inconvenience this may cause and appreciate your understanding and continued trust in our services."
Regarding TradingView, the connection was also affected, but TradingView is actively working to restore their connection as soon as possible.
As for our sponsorship of Real Madrid, as displayed on our website, the partnership remains ongoing. However, due to local Spanish regulations, Real Madrid and the Spanish authorities do not permit Forex brokers' promotion within Spain. Consequently, you will not find any reference to our sponsorship on the Real Madrid website or related information pages. Please refer to Comisión Nacional del Mercado de Valores (CNMV), Spain’s financial markets regulator, for official guidance.
We hope this clarifies the situation. Since we don’t have your contact details, we are unable to communicate directly with you. Please visit our live chat at www.easy-markets.com or send an email to eusupport@easy-markets.com so we can discuss this further.
Reply from easyMarkets
Thank you Jeff for your positive feedback, we really do appreciate your support.
Very helpful and responsive customer…
Very helpful and responsive customer support team. They helped me resolve a very frustrating issue with my account, they were professional and patient and supplied me with the necessary information required. This turned a very frustrating issue around into a pleasant outcome. Good job...
October 29, 2025
Unprompted review
Reply from easyMarkets
Thank you Bill for your kind words. It was a pleasure assisting you to this successful outcome. Please don't hesitate to contact us in future for any assistance.
I have been trying to get a hold of…
I have been trying to get a hold of this company for 2 day now , i have been trying to log into my acvount on trader view and it doesnt want to work. What is up with that . I do not want to trade on your app i just use the service and trade on trader view . Please fix it . Or i will be moving to a new broker.
October 27, 2025
Unprompted review
Reply from easyMarkets
Hi Ruan, there is a technical issue on Tradingview connecting to our broker. We are expecting this to be fixed today. Please try later. For further assistance please come to our Livechat at easy-markets.com or send us an email to support@easy-markets.com
I trade here indices
I trade here indices and fx. smooth experience. withdrawals are proceeds during 1 day.
October 8, 2025
Unprompted review
Reply from easyMarkets
Thank you Jim for your positive feedback, we really appreciate it.
Reply from easyMarkets
Thank you for taking the time to share this wonderful feedback. We are delighted to hear about your positive experience .
Fixed spreads and fast execution
Fast execution, low spread cost at fixed prices are an incredible easy to work with feature that every broker should adhere to, well done easyMarkets!
After trying several brokers and failing to profit due to spreads changing mid trade and unfair margins I found this broker. I'm now in profit and protecting my capital.
October 16, 2025
Reply from easyMarkets
Dear Alexander, thank you for this fantastic review! We're so glad our fixed spreads, fast execution, and fair margins provided the stable environment you needed to succeed. Protecting our clients' capital is our top priority. We truly appreciate you sharing your experience
Reply from easyMarkets
Thank you Kinglord for your feedback. Learning, gaining knowledge, a good strategy and risk management will help you become successful in your trading.
Reply from easyMarkets
Hi Uloebube, we are unable to locate an account with us with the details you have provided. Can please come to our livechat service at www.easymarkets.com so that we can assist you further, or email us at cs@easymarkets.com
Reply from easyMarkets
Thank you Mariano, we're pleased to see you approve of our services.
Reply from easyMarkets
Hello Charles,We appreciate you taking the time to leave your feedback. Thank you!
Okay now I just want to ask one…
Okay now I just want to ask one question can I gain money here pls
September 11, 2025
Unprompted review
Reply from easyMarkets
Thank you Isygold for your feedback. To be successful in Forex Trading you need the correct tools and strategy with good risk management.
Reply from easyMarkets
Thank you Ahmad for your feedback. To be successful in Forex Trading need the correct tools and strategy with good risk management.
Satisfactory response.
Everything I received was precise and straight to the point and it made me to be satisfied in my quest.
September 9, 2025
Reply from easyMarkets
Thank you Norbert, we appreciate your kind words.
Reply from easyMarkets
Hello Tom, We appreciate you taking the time to leave your feedback. Thank you!
Reply from easyMarkets
Thank you Ali for taking the time to contact easyMarkets. Unfortunately we are unable to locate an account for you with the details you supplied. Please reach out to us on our Livechat at www.easymarkets.com or send us an email to cs@easymarkets.com so that we can assist you further and try to understand your feedback. From the subject title it appears you have mistaken us for a social media platform.
Real ones
Real ones. Even though I had issues here and there, they truly cared about me and there was a very good contact with their staff to solve any issue. They earned that 5 star.
PS. Fiona you are the best
August 13, 2025
Unprompted review
Reply from easyMarkets
Thank you for taking the time to leave such a positive review! We are so pleased to hear that you have had a great experience with easyMarkets and we value your feedback - you made our day!
Disappointing End After many Years with easyMarkets
After trading with easyMarkets for over 25 years, I trusted the platform — deposits and withdrawals were smooth, and trading conditions were decent. But in recent times, my experience changed for the worse.
Despite being a VIP client, my concerns about chart discrepancies, unexplained changes to stop-loss behavior, and incomplete rebate payments were either ignored or met with vague responses. My issues were never properly addressed, and the company chose to shut down further communication by claiming they had already given “full explanations” — which simply isn’t true.
What’s most frustrating is that while my legitimate concerns went unanswered, I noticed a flood of overly positive, suspicious reviews that seem more like damage control than genuine feedback. It’s insulting to loyal clients like myself who raise real issues in good faith and provide documentation.
Sadly, after decades of loyalty, I was met with silence instead of support. I hope this review encourages easyMarkets to reflect on how it treats long-term clients who dare to speak.
July 18, 2025
Unprompted review
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