Unable to add a rental car as the previous renter has unpaid charges. Very inconvenient and I would have thought that EasyPark would work with car rental companies to avoid this happening. AI custom... See more
Company replied
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Pulls money for a subscription I don't recall signing up for, with no warning prior to pulling the money. Won't refund it even though I complain on day 1 and says I should 'manage my subscriptions bet... See more
I got this from their underpaid customer support after having waited for 16 days! ------------------- Thank you for your mail! Theres different facking banks in Sweden; SEB, Nord... See more
Continuous problems and eventually a fine due to the camera parking function. Camera parking looked active in the app, but we received a fine from APCOA. Easypark does not recognize their... See more
Company replied
Company details
Written by the company
Lad os gøre parkering nemmere! EasyPark giver vores brugere fra hele verden mulighed for hurtigt og nemt at administrere deres parkering eller opladning via deres smartphone. Med tilstedeværelse i de fleste danske byer med betalingsparkering tillader vores app dig at håndtere parkering hurtigt og nemt, hvilket sparer vores brugere for en værdifuld tid. Med blot få klik kan du justere parkeringens varighed uden at skulle være i nærheden af køretøjet. Vores mål er at gøre byerne mere beboelige og dit liv lettere med mindre tid på parkering, mere tid til dit private liv.
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2.0
Poor
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Unable to add a rental car
Unable to add a rental car as the previous renter has unpaid charges. Very inconvenient and I would have thought that EasyPark would work with car rental companies to avoid this happening. AI customer care responses just state the obvious. Disappointing as this app has worked well in the past.
Update: EasyPark customer service replied to my email and have lifted the rental car restriction. At least we were able to use the app for the last couple of days of our trip.
June 12, 2026
Unprompted review
Reply from EasyPark Danmark
Hi VC,
Thank you for updating your review, and we are glad to hear that our customer service team managed to lift the restriction so you could use the app for the final days of your trip.
We completely understand your frustration regarding the rental car block. When a previous renter leaves an unpaid balance on a vehicle, our system automatically restricts the license plate to prevent further accumulation of debt. While we do cooperate with many rental companies, the high turnover of vehicles means these situations can unfortunately still occur, causing an inconvenience for the next customer.
We also take your feedback regarding our AI customer care responses seriously. We are continuously working on improving our digital assistance to ensure it provides deeper solutions rather than just stating the obvious.
Best regards,
L.M. Jensen, EasyPark DK
Pulls money for a subscription I don't…
Pulls money for a subscription I don't recall signing up for, with no warning prior to pulling the money. Won't refund it even though I complain on day 1 and says I should 'manage my subscriptions better'. Thanks for shit. I don't even have a car, just needed to park for work at a conference once.
June 1, 2026
Unprompted review
So I park it a place where it clearly…
So I park it a place where it clearly states that, by using the App I can pay for the parking, even though I used the App and paid for the parking I still get a fine. I contact the EasyPark team, they shy away from the responsibility of defending their customer even though it is very clear that I should not get a fine. Now they move the responsibility to me to contact and coordinate with the company that issues fine. Clearly I should not be held responsible if their backend systems don't talk to each other. I have conciously move to their competition.
March 28, 2026
Unprompted review
Reply from EasyPark Danmark
Hi,
Thank you for sharing your experience. We’re sorry to hear about the frustration this situation has caused.
We understand your expectation that a correctly started and paid parking session through the EasyPark app should prevent any parking enforcement issues. When this does not happen, we agree it is a very unfortunate experience for the customer.
However, parking enforcement is carried out by the local parking operator, and fines are issued based on their on-site verification systems. In such cases, we as EasyPark do not have the authority to cancel or override a penalty notice once it has been issued.
That said, we absolutely appreciate that this creates inconvenience and confusion. This is why we always encourage customers to contact us first, so we can help investigate the parking session and provide documentation or proof of payment that can be shared with the issuing operator.
We’re sorry to hear that this experience has led you to choose another provider, but we respect your decision. Your feedback has been shared internally as part of our ongoing efforts to improve coordination and user experience.
Best regards
L.M. Jensen
EasyPark DK
Went from great to shit!
Went from great to shit!
Deleted my account - or at least my payment agreement and now I can't add new payment details.
Not responding on chat - just at stupid AI-bot
Not able to call - no phone service anymore :-(
March 4, 2026
Unprompted review
Don’t count on easy park!!
Don’t count on easy park!!!
We just parked in a parking garage, where the easy park app registered our parking based on our location, which is the whole point of the app, trusting the location and that it registers the correct parking. Then we got a fine because the app had registered the wrong location, which means we actually paid for parking but in a different location because the app's GPS thought we were in a different location.
February 7, 2026
Unprompted review
Amazing. Fantastic.
I paid for parking using Easy Park. Then I got a fine from Aimo. I had to appeal through Hojab. I received an email saying I can continue to appeal the fine but when they make a decision, they WILL NOT NOTIFY ME so I can pay. They will instead send the fine directly to a debt collector and I will then need to pay for debt collection fees in addition to the original fine. OR I can pay the fine now and therefore give my consent that I agree with the fine. WHAT THE &%€&%#"! So overall it seems as though parking was offered for the specific GPS location via Easy Park's app, even though it was not accepted. So what happened to my payment? They do not even accept refund claims. Are they going to pay my fine?
November 11, 2025
Unprompted review
My vehicle was blocked
My vehicle was blocked. The app referred me to customer care. The chat did not understand the issue and referred me to customer care. No telephone number on app or website.
October 2, 2025
Unprompted review
Reply from EasyPark Danmark
Hej Lars,
Tak for din feedback.
Vores kontakt information fremgår naturligvis inde på vores hjemmeside.
Du kan kontakte os telefonisk på +45 70 22 12 08 eller på vores mail info@easypark.net
Du må have en vidunderlig dag!
Venlig hilsen,
Nadja B. / EasyPark
A company that punishes drivers for…
A company that punishes drivers for using their app correctly should have no right to exist. And they know it because they literally built a button into the app for you to push when you have a valid parking session and still get a fine. That is the clearest proof imaginable of how broken this system is. EasyPark even advises you to pay the fine. Do not do that! File the complaint directly on Q-Park’s website instead. At least then your case is set on hold, which is the bare minimum of decency. EasyPark could not even manage that.
September 3, 2025
Unprompted review
Reply from EasyPark Danmark
Hi,
Thank you for your feedback.
We do not give out fines out at EasyPark and we don't benefit at all from when our users are getting a fine.
The reason that we can't put a fine on hold is because we don't give out fines and therefor you should always report it directly to the parking operator which in your case is Q-Park.
We will gladly help our users to understand why a fine was given to you.
Have a lovely day.
Best regards,
Nadja B. / EasyPark
No trustful Service fined for nothing…
No trustful Service fined for nothing and paid more (24 hours Limit parking Lot). Robbety No Service.
July 20, 2025
Unprompted review
Reply from EasyPark Danmark
Hi Philippus,
Thank you for your feedback.
We do not give out fines at EasyPark.
If you are thinking about a transaction for a parking where it didn't stop at it should in a Camerapark area, we would love to help you to get it stopped.
You can contact us on phone +45 70 22 12 08, mail info@easypark.net or our livechat on our webside.
Have a lovely day!
Best regards,
Nadja B. / EasyPark
Continuous problems camera parking
Continuous problems and eventually a fine due to the camera parking function.
Camera parking looked active in the app, but we received a fine from APCOA.
Easypark does not recognize their responsibility and claims that we should have also activated it manually (not possible in their app).
910kr. because their app failed and they don't recognize their fault. Supposed to make parking easier but instead it costs money due to their poor app.
Better pay with paper money and have a receipt. Not worth 910kr.
Avoid.
June 30, 2025
Unprompted review
Reply from EasyPark Danmark
Hi,
Thank you for your feedback.
First and foremost, I am sorry that you had a disappointing experience.
Since the area is managed by APCOA, they have decided that you need to start the parking yourself in the app. We also make this clear with our signage in the area.
It's important for me to mention that we do not want our users to get fines, and we do not benefit from our users getting fines in any way.
Have a great day.
Best regards,
Nadja B. / EasyPark
Be careful with EasyPark!
Difficult to get hold of and yet another company that likes to hide behind AI chat bots. Genuine mistake on my part and the convenient excuse of it’s all your fault comes out. Companies used to be built on reputation but now just based onripping off the punters.
May 21, 2025
Unprompted review
Reply from EasyPark Danmark
Hi Andrew,
Thank you for your review.
I understand that it may be frustrating to write with our chatbot with more complex issues.
Beside our livechat you can contact us by phone, e-mail and even on facebook messenger.
Have a lovely day!
Best regards,
Nadja B. / EasyPark A/S
Australian Easypark doesn't work in Denmark
We are visiting from Australia, where we use Easypark all the time. The app doesn't work in Denmark. We need a local phone number !! How ridiculous is this, while we use our phone freely, use data freely, use credit card freely and everything else, but can not use EasyPark App !! This needs to be fixed asap. We can not take out a Danish number, and then travel to Norway and get Norway number, and so on !
May 22, 2025
Unprompted review
Reply from EasyPark Danmark
Hi Rashid,
Thank you for your feedback.
I understand that this must be very frustrating.
Unfortunately this is not something we can change at EasyPark due to regional laws, licenses, and market choices.
I hope this is giving a further understanding as why we are not able to change this.
Have a lovely day!
Best regards,
Nadja B. / EasyPark
Why do I use easy park with camera…
Why do I use easy park with camera tracking. if if you forget the P sign, then you get a fine, inside a closed parking lot also requires a P sign, easy park does nothing to help with the euro park wrong fine
March 6, 2025
Unprompted review
Reply from EasyPark Danmark
Hi Shalini,
Thank you for your review.
Unfortunately, it’s not entirely clear what the specific issue was based on your message. If you have activated automatic cameraregistration, the parking will start automatically in areas where this feature is supported. In some areas, you will still need to start the parking manually.
Regardless of the method, it is always the user’s responsibility to ensure that a parking has been registered before leaving the vehicle. If you experience any issues, we recommend contacting EasyPark’s customer service or the relevant parking operator in the area.
EasyPark is not involved in the issuance of parking fines, so unfortunately, we are unable to influence or cancel them. In such cases, you will need to contact the issuer directly.
Wishing you a great day!
Kind regards,
Trine P. / EasyPark DK
Just perfect.
December 28, 2024
Unprompted review
Reply from EasyPark Danmark
Hi,
Thank you for your kind feedback!
I hope you'll have a great day and a happy new year!
Best regards,
Nadja B. / EasyPark
I would give zero stars if I could!!
I would give zero stars if I could!!! Useless and unwilling to take responsibility for an app that doesn’t work properly!
November 29, 2024
Unprompted review
Reply from EasyPark Danmark
Hi Megan,
Thank you for your review. Im sorry to hear that you are having issues with the app. We would like to help, but it's a bit difficult to understand the issue without more details.
You're always welcome to contact our customer service at +45 70 22 12 08 or via email at info@easypark.net so we can find a solution together.
I wish you a happy christmas!
Kind regards,
Trine P. / EasyPark DK
Had to use Parkman as couldn’t add a…
Had to use Parkman as couldn’t add a new vehicle to the system
November 2, 2024
Unprompted review
Reply from EasyPark Danmark
Hi Andrew,
Thank you for your review.
I’m sorry to hear you’ve experienced issues with adding a car in the app.
Our highly skilled customer service team is always ready to assist in such situations, so next time you encounter any problems, I encourage you to reach out to us either by phone or email, and we’ll be happy to help.
Wishing you a wonderful day and a great weekend!
Best regards,
Trine P. / EasyPark DK
10/10 do NOT recommend
Absolutely 10/10 do not recommend the app. I used to love it and stand by it. The app updated - no information about update came up - suddenly my car information has reverted to my old car without me knowing. I got a ticket because of that, gave them a call, was told that's my fault and they're not obliged to inform about updates and changes in app. It's a horrible way to go about a business and cheating people out of their money. Stay away if you can!
August 30, 2024
Unprompted review
Reply from EasyPark Danmark
Hi Natalia,
Thank you for your review.
I am truly sorry to hear that you received a parking fine. It’s frustrating to feel like you’ve done everything right, only to end up with a fine anyway.
I would like to point out that the license plate you are about to start parking for is clearly displayed in the EasyPark app. If you need to change it, you can easily do so by tapping on the license plate before starting the parking session and selecting a different one. This ensures that the correct vehicle is registered.
I would like to clarify that EasyPark is not responsible for issuing parking fines. The parking operators are in charge of both issuing and processing fines. EasyPark is an app used for registering and paying for parking. We do not profit from parking fines.
I wish you a good day.
Kind regards,
Trine P. / EasyPark DK
I asked them to cancel my page many…
I asked them to cancel my page many times ( I couldn’t it on the application ) and they haven’t done it for 4 months. I wrote 12 emails and called them 4 times!!!!!!
August 23, 2024
Unprompted review
Reply from EasyPark Danmark
Hi Anita,
Thank you for your review.
I'm sorry to hear that you've had a frustrating experience trying to close your account.
I regret that you haven't been able to reach us. We are available by phone on weekdays from 8 AM to 7 PM, and on Saturdays from 8:30 AM to 3 PM. Additionally, we currently don’t have any emails older than two days in our inbox. The correct email to use is info@easypark.net. If you've sent your email to a different address, that might be why we haven’t received it.
If this is about a business account, please send us an email to close it. For personal accounts, you’re welcome to call us directly as well.
I look forward to hearing from you.
Kind regards,
Trine P. / EasyPark DK
Impossible to cancel subscription.
Impossible to cancel subscription.
August 13, 2024
Unprompted review
Reply from EasyPark Danmark
Hi Tobias,
Thank you for your review.
I’m sorry to hear that you’ve had trouble canceling your subscription.
If you wish to cancel your subscription, you can contact our customer service at info@easypark.net and we will assist you.
Looking forward to hearing from you.
Best regards,
Trine P. / EasyPark DK
The App doesn't show settings.
The App doesn't show or warn where you park, license plate or card used. All of this can result in a fine. When you only use the app once a year or less, it's an issue to remember to check your settings before you use it.
June 17, 2024
Unprompted review
Reply from EasyPark Danmark
Hi Rha,
Thank you for inquiry.
It's important that you has an app user to make sure that the info in your app is correct - no matter the app that is being used. It's a good idea to make it a habit to make sure that the license plate in the app is always updated.
I wish you a nice day.
BR
Lykke, EasyPark A/S
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