EasyRinger Reviews 167

I've used Easyringer for 3 years now and I love it. Great service. Lightning fast customer support and a product that actually works and is simple to use. No suss. Just straight results. Highly recommend

Brian helped me with my voicemail, and he was able to have my problem resolved quickly and professionally. I appreciate how the company had my number up and running quickly.

Thanks for the great service and fast support.

Solid service with responsive support. I used it for a Canadian number while living overseas to access services and do interviews. Would use again.

I signed up to this company's virtual number service. From the word go, nothing but issues. They supposedly provide a virtual business phone number for use. Right from the moment I signed up and tested the phone number, it wouldn't receive any calls or make calls and so begins a litany of issues. So I emailed them about the first issues. 24 hours later, I'm told there's a problem and it will be escalated. Then I try to verify my own number with them. The number won't verify. I contact them about it. There's another issue and it will be escalated. Then their software glitches and starts bombing me with hundreds of email alerts. So I delete that number and purchase another. Same issues. Can't make calls. Can't receive calls. Can't verify my number. Every time I send them a support request, they respond when they deign to get around to it, and always one person named Brian who couldn't be bothered to explain what the issues are, won't answer all my questions about the problem and then starts to take on a more and more disinterested tone the longer this goes on for, like I'm wasting his time, when meanwhile I've now spent $30 on three virtual phone numbers that can't make calls, can't receive calls and for every problem that comes up, the response is: "It's being escalated." Then eventually when I'm telling this guy that the phone number now can't receive voicemail and for some bizarre reason their software spams my email, he comes back with "As our Level 2 Support has checked, your account is set up properly. If you do not get notifications regarding voicemail and have no voicemail records, it means you did not receive them," after I'm telling him I'm not getting any voicemails and I'VE SENT HIM SCREENSHOTS showing him that. I haven't heard from them since. Emails now go unanswered. Typical. I'm done and have told them to refund me my money as nothing in their service works, there's bugs everywhere in their software, they don't know their own product and it shows when they respond, and I literally haven't been able to use the virtual phone numbers they provide for anything. I haven't received a response since. Nothing. I'm raising a refund request with PayPal for all of it.

Service as described + I forgot to cancel subscription one month and they refunded me with no issues, seems like a solid company

Looks like this people doesn't work anymore, but does take the money from you! I paid service, but no service. They dont react at all at what do you write them. Take care guys!

I will give you guys the honest review that you guys can have from this website. This was the most dishonest treatment and embarrassment coming from a service like this one. Let me explain. The monthly subscription is 28 usd. On the 4th of August mistakenly I payed double the amount of 28 usd via paypal, sending two times 28 usd. The reason I sent double was because in my first attempt the page looked like it didn't take the payment but indeed they took it, I tried the second time and it did the same thing. Glad I checked my PayPal account and noticed that the two attempts were successful. I wrote to them requesting a refund for the extra transaction and Mr Brian did refund me on the next day the extra 28 usd and said that one of my numbers were recovered. I thought that everything was OK. I noticed that every day I was receiving to my email automatic mails saying that my account is suspended cause I haven't paid. When I contacted Mr Brian again, he said that the system was corrected and that nothing was happening with my numbers that sometimes work and then sometimes it doesn't. Well, as to this date, I have been able to use the system since the 4th of August. I wrote to them today and Mr Brian said that my subscription was closed for lack of payment that he refunded it on the 5th of August the 28 usd that if I wanted he could refund 9 usd that I have as credits in my dashboard. When I replied and I proved to him the two paypal transactions on the 4th and the only refund made that came on the 5th till now he has not replied. It looks like they didn't like for me.to claim the extra funds i sent because of the page was not working properly in that moment. Thanks God I didn't continue trying. What do you think of this? Can we say this Mr Brian is honest? This is my experience and my honest review, which I will make a YouTube video and tiktok telling my experience... it is not about the 28 usd, I didn't want it, I wanted the service, it is about the dishonest of ppl.

I had a very specific use case.

Brian from customer support was extremely prompt and super helpful in his responses.

He also helped me change the configuration of my account a few times to solve my problems.

The support itself is worth a lot.

Yes, sometimes they have problems, an interface has bugs, but the organisation provides an incredible level of support.
I'm in constant contact with them.
Keep in mind, this is a small business. Don't judge so hard.

Attempted to use easy ringer service to get a USA cell number. Despite numerous attempts to get it to work I could not receive a phone call through it. I have cancelled the account and have asked twice for a refund. My last email was 5 days ago and it has not been refunded and they have not responded to my emails. Very disappointing and frustrated.

EasyRinger is service-minded and quick to resolve issues. I have been a long-term customer for years now. They are reliable and expeditious. And, the main issue with a phone service is consistent reliability & quickness to resolve issues. Great service for people locally or those who have to work far from home and keep essential local connections. Thank you to the team at EasyRinger.

I set up a VOIP number before my overseas trip. I paid the money. When I arrive in Vietnam the phone doesn't work, so I finally get through to their help desk. They had cancelled the service and refunded half the money. Not all of it. Half. I am stuck on the side of the road at a pay phone, arguing why they hadn't refunded all the money, and why couldn't they just charge it again, but no help at all. With all the time I spent trying to get help it was an absolute nightmare. Stay away. OMG the worst idea ever

Recently purchased a number which they said was $10, after purchasing in couple of mins it automatically got deactivated, when asked for a refund i got an email saying credits are used and cannot issue a refund, I'm reporting this to FCC and my local congressman, cannot believe gangs like this are allowed to rob innocent victims, not surprised to see so many similar experiences here.

It is a call forwarding service, unfortunately, which also doesn't work, not the calls or SMS. Their dashboard UI is not clear, and there is no official documentation or any support feature. Their support team doesn't bother to respond to queries. Please ask your team to refund our amount. Thanks

Paid $10, in mins after using $1 credits account was shutdown without any reason and refund denied, after checking their reviews realised it seems like this is their usual way of scamming around people. STAY AWARE. Calling my bank for fraud dispute now.

I paid the total amount of $20, $10 for a subscription, and $10 for credit and after using their service for 15 min they just closed my account and returned only $10. I emailed them regarding my account closing and in response to my email they said that we just refunded your money which is $10 and did not mention the actual reason for closing my account. They charged me $10 for just using their service for 15 min which is very very ironic. Their service doesn't support Call receive and their service is only for a phone call. They are very very unprofessional and they can suddenly close an account without any reason.

Dear Team,

I hope this message finds you in the best of health and spirits. As I sit down to pen this letter, I am filled with a profound sense of gratitude and admiration for the exceptional service your team has provided.

From the very first interaction, your commitment to customer satisfaction was abundantly clear. You didn't just address my concerns; you anticipated them. It was as if you knew exactly what I needed before I even did. This kind of intuitive service is rare and deserves recognition.

Your team's responsiveness was another aspect that stood out. Each time I reached out with a question or a concern, the prompt and thorough replies I received were not only informative but also incredibly reassuring. It’s evident that your team doesn't just aim to meet expectations; you strive to exceed them.

The personal touch added to every interaction was heartwarming. In a world where automated responses and scripted replies are the norms, your team's genuine, personalized approach was a breath of fresh air. It made me feel valued, heard, and respected.

I was also immensely impressed by the knowledge and expertise displayed. Every team member I interacted with demonstrated a deep understanding of the products and services, which instilled in me a great sense of confidence in your offerings.

The flexibility and willingness to go above and beyond in addressing my unique needs were commendable. It's evident that your team operates with a 'customer-first' philosophy, which is so crucial yet so rare in today's business world.

Your attention to detail did not go unnoticed. It's the little things that often make a big difference, and in your case, these intricacies in how you handle customer interactions have set a benchmark that others in the industry would find hard to match.

The resolution of my issue was handled with such professionalism and efficiency. I was prepared for a drawn-out process, but you resolved it swiftly and effortlessly, which speaks volumes about your operational excellence.

Furthermore, the follow-up and aftercare provided were exemplary. You didn’t just resolve my issue; you ensured that I was completely satisfied with the solution. This level of post-service care is truly commendable.

Lastly, the refund process was seamless and hassle-free. I am grateful not just for the refund itself, but for the way in which it was handled - with dignity, respect, and efficiency. It reflects the integrity and ethical standards of your organization.

In closing, I extend my heartfelt thanks to the entire team. Your dedication, hard work, and commitment to excellence have not gone unnoticed and are deeply appreciated. I look forward to continuing my association with your esteemed company.

Warm regards,
Michael