The packaging is not so satisfying because the production just used rubber bands to wrap the cards making them look very unprofessional, not suitable for giving to the team.
Reply from Easy Signs
Hi Ken,
Thanks for your review and for taking the time to discuss your order with me.
We are very glad to hear that your cards were produced perfectly and arrived in good condition. As a commercial printing company, our standard packaging is heavily optimised for transit safety to prevent damage during delivery.
That said, I completely agree that presentation matters when you're passing items along to your own clients. We are taking your feedback on board as we explore more presentation-focused packaging options for the future. As a gesture of goodwill, I have already applied a credit to your account to use toward your next order.
For any future orders, please let us know if you plan to pass the items directly to your clients, and we would be happy to discuss how we can best accommodate your presentation needs.
We hope to work with you again soon and deliver a 5-star experience!
Have a great rest of your day.
Kind regards,
Angel
