Really easy booking system, reasonable price for last minute availability. Unable to deliver on agreed date but well informed by local delivery person in good time and rearranged to suit myself . Woul... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient they delivered and collected exactly as requested. They took photos before and after to verify no damage. For communication they phoned me I could communicate back by WhatsApp.
Easy to book online, although a bit expensive. Dropped and picked up the skip on days its been booked.
No real complaints, they collected a day late but the text reminder does tell you it will be collected in 1-5 working days.
3.8
Great
65 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful experience
Awful experience, paid for a skip that should have been here three days ago and still not had communication from them
March 21, 2026
Unprompted review
Reply from easySkip
Hi Joao,
We're really sorry — a three-day delay with no proactive communication from us isn't acceptable, and we completely understand the frustration.
In full honesty, Trustpilot wasn't being actively monitored when you posted this, which is why a reply is only coming now. That's been fixed: we read every review, and our customer service team is far more responsive than it was at the time.
We've had a look on our side but couldn't locate your order from the review alone. If you'd like us to investigate what went wrong, please email info@easyskip.uk with your order number and we'll come back to you.
The easySkip Customer Service Team
Never use this company
Never use this company, what a let down, after ordering the skip on line and then confirming its delivery as I live three hours from where it was being delivered and didn’t want a wasted journey myself to load it. I needed it to arrive Tuesday, after a gut feel to call again to confirm, after a long wait I was finally told it wouldn’t arrive until the following Monday!!! They didn’t even have the decency to call me!
March 18, 2026
Unprompted review
Reply from easySkip
Hi Paul,
We're sorry — the heart of what you've raised is fair: we should have picked up the phone and called you, especially given you were driving three hours to be there. Instead you had to chase us, and that's not how it should have worked.
The booking was cancelled and the pre-authorisation released, so nothing was actually charged — but that doesn't fix the time and planning you'd already put in.
If you'd ever be open to giving us another try, please drop us a line at info@easyskip.uk and we'll look after it personally.
The easySkip Customer Service Team
Wasted journey charge
We booked an 8-yard skip through EasySkip, but unfortunately had a very frustrating experience.
When the skip arrived, the driver placed it on our driveway. There was limited space around it, but we made it clear that we were happy with the placement and could still access our property without any issues. Despite this, the driver chose to remove the skip.
We were then informed that we would be charged a £90 “wasted journey” fee, and if we still wanted the skip, we would also need to pay an additional £60 for a road permit. At no point during booking was there any clear information on the website about needing a certain amount of space around the skip.
When we contacted EasySkip, they stated the reason was due to potential damage if the skip moved when being collected. We explained that this was not a concern for us, as we were planning to remove the front posts of the property anyway. They then changed their reasoning, saying the posts could damage the skip itself.
After a lot of back-and-forth, they agreed to reduce the wasted journey charge, which we appreciated. However, this situation could have been completely avoided if clear guidance had been provided on their website regarding space and access requirements.
Overall, our issues were resolved and good communication from Lane at easy skip, however the lack of transparency led to an unnecessary and frustrating experience.
March 5, 2026
Unprompted review
Reply from easySkip
Hi Kacia,
Thanks for taking the time to write this — and for being fair about it. Glad Lane managed to get there with you in the end; I'll pass on your kind words.
The website transparency point is a fair one, and you raised it with us at the time as well. Drivers do have to call it on the day around safe lifting clearance, but customers shouldn't be finding out about access requirements only when the skip is already in front of the house — that should be set out clearly before you book. It's feedback we've taken on board.
The back-and-forth to reach a resolution also took longer than it should have, and we'd apologise for that on top.
The easySkip Customer Service Team
Probably the worst company I have ever used
I ordered a skip to be delivered on Friday which after taking payment then said they couldn’t do. They then said I would receive it on Tuesday (yesterday) again…..no skip….was assured I would have it today and still no skip. I haven’t received an apology and at no point have they contacted me to explain the situation. I have made numerous calls to them but still no skip. Disgusting customer service…..please for your own sanity don’t use them
March 18, 2026
Unprompted review
Reply from easySkip
Hi Miriam,
Apologies — we let you down here, and the lack of communication on top of it made it worse. That's on us.
We weren't actively monitoring Trustpilot at the time, which is why a reply is only coming now — but that's changed, along with a lot else. Our customer service team is far more responsive, and our delivery process now keeps customers updated proactively rather than leaving them to chase. The reviews from this month reflect where we are today.
If there's anything still outstanding for you, email info@easyskip.uk and we'll sort it.
The easySkip Customer Service Team
Undelivered skip
We were given a skip delivery time of between 7am and 7pm which is itself not great. The skip has not arrived and it has gone 7pm.
I have been chasing to find out what has happened. No response apart from an AI chatbot that said someone would call me. No one has called and I have builders who are unable to get on with their work properly until the skip arrives.
March 17, 2026
Unprompted review
Reply from easySkip
Hi EMM,
Thank you for the feedback, and we're sorry for the lack of communication on the day — holding up your builders is the last thing we want.
We'll be honest: at the time of your review we weren't monitoring Trustpilot, which is why this response is so late. That's now changed — we're actively here, replying to every review, and our customer service has come a long way since.
If anything is still unresolved, please drop us a line at info@easyskip.uk and we'll pick it up.
The easySkip Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.