Writing on behalf of my Sister in Law. She paid her subscription but has not received any boxes. She is extremely disappointed as she is disabled and really looked forward to receiving her boxes. Her... See more
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I love the monthly boxes I receive every month, they always make sure I have something to work on. I've only once gotten a picture that had a less than perfect working grid. When I received a dup... See more
Company replied
⭐⭐⭐⭐⭐ Top Quality products at affordable prices. I'm a monthly subscriber at Easywhim as well as ordering other products and I've never been left disappointed. Customer service is amazing as well as... See more
Company replied
I ordered some diamond art Christmas cards at the end of October, hoping to complete them and then give them as special cards to family. When they hadn’t arrived 6 weeks later, I emailed Easywhim. I c... See more
Company replied
Company details
Written by the company
At Easy Whim we can't get enough of crafts! That's why we're proud of our high quality crafting kits and excellent customer service. From Diamond Painting, to quilling, felting and embroidery, you'll find your perfect craft. If you're a passionate crafter then our Diamond Painting Club Boxes are for you! Our Diamond Painting Club is full of exclusive offers, content and crafts. Receive Diamond Painting Kits and DIY Craft items straight to your door every month. It's like Christmas every month!
Contact info
PO BOX 663 Alexandria, NSW , 1435, Sydney, Australia
- hello@easywhim.com
- easywhim.com
Never received my BOGO50 discount
Never received my BOGO50 discount so had to email them to add to my Order. I’ll send another review if they process it.
Update…I received a e-mail from Easywhim you & they informed me that my discount wad applied successfully to my Order so Congrads on replying to me in a timely matter. I loved the changes that were made to my order that I requested. Thank You:) I will definitely place another order!!!
January 19, 2022
Reply from Easywhim
Hi CR Holland,
Upon checking I can see the BOGO50 discount was applied to your order #85793 successfully.
It's an automatic discount on a selective collection which you ordered from, and it applied to the cheaper of the two Diamond Paintings you ordered.
Let me know if you have any other questions!
Regards,
Michael
It was fast and easy
January 19, 2022
Reply from Easywhim
Hi Victor,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Reply from Easywhim
Hi Peggy,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Good company to use so far I would…
Good company to use so far I would recommend this company
January 18, 2022
Reply from Easywhim
Hi Pauline,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
My order to replace item …
My order to replace item Very helpful and fast quite happy with them love their quality of product shipping is bad right now but has nothing to do with them and they help figure it out very good company 👍
January 18, 2022
Reply from Easywhim
Hi Kathy,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
This company is great
This company is great. I love their only diamond art boxes. The subscription is very easy to use. Plus if you need more diamonds they have all colors and they are very reasonable priced.
January 18, 2022
Reply from Easywhim
Hi Amanda,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Good but needs checkout experience improved
Overall good shopping experience. Encountered error with PayPal button in first check out screen. Had to manually complete all fields in two check out screens before being able to pay with PayPal
January 18, 2022
Reply from Easywhim
Hi Erin,
Thank you for your feedback! Thank you for also pointing out the different ways to improve our service in the future. I want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
It was so easy and simple will buy more
January 17, 2022
Reply from Easywhim
Hi Janice,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
I have been a customer of Easy Whim for…
I have been a customer of Easy Whim for 2 years now. Their quality is unparalleled. I had a few issues with my orders a couple of times and their customer service team has been always of great help
January 15, 2022
Reply from Easywhim
Hi Luca,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
I'm part of the Diamond Painting Club…
I'm part of the Diamond Painting Club from EasyWhim. There was a small issue on my last box. EasyWhim replied quickly and fixed the issue. They were nice and pleasant to work with, as they have been every time I had a question.
January 14, 2022
Reply from Easywhim
Hi Stacey,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Brilliant product and service
January 12, 2022
Reply from Easywhim
Hi Val,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
good quality
good quality, good workmanship, quick to respond to your needs. Love working with Stephany she is very customer focused and always helpful.
January 10, 2022
Reply from Easywhim
Hi Angelo,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Michael
I love what I get every month
I love what I get every month, but they need to improve how they send out the boxes and the tracking number. The tracking numbers they send out to use doesn't work. When they send out email that box was sent out it takes over a month to get them. It would be nice to have a theme boxes for the monthes that have a holiday season in them. Some of the items need to have directions for them in English too. Some of them do have directions for them in YouTube, but they are hard to find at times. Other then these I love everything I receive.
January 10, 2022
Reply from Easywhim
Hi Debra,
We really appreciate you taking the time to share your experience with us.
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
Reply from Easywhim
Hi Mary,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Love Easy Whim quality.
January 9, 2022
Reply from Easywhim
Hi Virginia,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
I love Easy Whim diamond paintings
I love Easy Whim diamond paintings. They come complete with everything needed.
January 7, 2022
Reply from Easywhim
Hi Ira,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
takes too long to receive pkgs
January 7, 2022
Reply from Easywhim
Hi Barbara,
We really appreciate you taking the time to share your experience with us. We're sorry to hear that you were dissatisfied with our service.
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
Easy to order and things I liked and…
Easy to order and things I liked and wanted to do
January 5, 2022
Reply from Easywhim
Hi Sue,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Easy whim has amazing customer service
Easy whim has amazing customer service. Any problem they are in top of it
January 5, 2022
Reply from Easywhim
Hi Tanya,
Thank you for your positive feedback! Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
I love the boxes
I love the boxes so far. Only had 1 item I can not do because it's sewing and my hands can't handle that. It is so relaxing doing the diamond painting and I can't wait for my next surprise box to come in. I also love the idea of being able to change your choices on what kind of designs you get and that you can cancel anytime. Wish it was a bit more affordable but I am enjoying the paintings. Thank you EasyWhim!
January 4, 2022
Reply from Easywhim
Hi Vivian,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
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