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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and authentic flavors of the meals, often noting their superiority to other meal prep services. Many appreciate the generous portion sizes, high-quality ingredients, and the convenience of the service, which helps them maintain a balanced and healthy diet. The customer service is frequently highlighted as exceptional, with reviewers commending the responsiveness, helpfulness, and personal touch provided by the team. However, some customers also noted inconsistencies in the food quality, with certain dishes being bland or not matching the advertised pictures. A few people were dissatisfied with the portion sizes, finding them too small or inaccurate compared to the stated macros, which posed a challenge for those tracking their calorie intake. There were also occasional concerns about delivery issues, such as late arrivals or compromised food safety due to melted ice packs.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising the tasty and authentic flavors,... See more

Quality

Clients share positive opinions on quality, frequently praising the tasty meals, authentic flavors, and fresh... See more

Service

Customers had positive experiences with service. Many reviewers praise the excellent and reliable service,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting prompt arrivals and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

I am trialling most of the ready meal delivery companies at the moment and eatping for me has been the best one so far. The food itself has some that are incredible ( lo mein + Toppoki) I highl... See more

Company replied

Rated 5 out of 5 stars

I absolutely love their food, they taste so much better than other meal prep companies I’ve tried. Everything is well-seasoned and genuinely enjoyable, not bland at all. Would love to see them expand... See more

Company replied

Rated 5 out of 5 stars

I've tried a few meal services and had mixed experiences with them I've liked everything I've tried so far and everything has gone smoothly. I like that the meals are readable and most have decent use... See more

Company replied

Rated 5 out of 5 stars

I wasn’t getting enough calories with the other meal prep companies but the strength option at Eat Ping solves that! Protein portions are big . I actually feel full after each of these meals and after... See more

Company replied


Company details

  1. Health Food Restaurant
  2. Asian Restaurant
  3. Meal Delivery

Written by the company

Ping is a balanced meal concept that brings together the rich flavors of traditional Southeast Asian cuisine with modern preparation techniques.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delicious food, great service

Delicious food, timely delivery. They remind you to lock in your meals which really helps, and they have an incredible selection of good looking dishes that taste great. Very competitive pricing and flexible options

January 22, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Andrew,

Thank you so much for the detailed feedback! Really glad the food, timely delivery reminders, and flexibility stood out. We put a lot of thought into making meal planning easy without compromising on taste.

I truly appreciate your positive feedback on our pricing! Your support means a lot to us.

~Nick, the founder

Rated 5 out of 5 stars

Really enjoyed the food!

Really enjoyed the food!! The team are super responsive to questions and are building something amazing!!

Looking forward to my next order!

January 12, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Mubarak,

So happy you enjoyed the food and felt supported by the team. We’re excited for your next order and really appreciate you being part of the journey.

~Nick, the founder

Rated 5 out of 5 stars

Would recommend

I absolutely love their food, they taste so much better than other meal prep companies I’ve tried. Everything is well-seasoned and genuinely enjoyable, not bland at all. Would love to see them expand the menu in the future because I’d happily try more!
Nick is always quick to respond to any questions I have, which I really appreciate.

January 23, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Jodie,

Really happy to hear you’re enjoying the food (and that it doesn’t taste like sad meal prep).

Menu expansion is definitely underway, so feedback like this genuinely helps shape what we build next. Always happy to help anytime you have questions!

~Nick, the founder

Rated 5 out of 5 stars

Delicious!

Delicious!

January 23, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Caspar,

So glad you enjoyed it, and thanks for the support!

~ Nick, the founder

Rated 5 out of 5 stars

Authentic flavour and great range…

Very authentic flavour and great range of stuff. Love it. Definitely outperforms other companies in terms of taste. Am buying again.

January 23, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Alex,

Thank you for taking the time to share your thoughts. We strive for an authentic flavour, so it means a lot to hear that it resonated with you. We look forward to cooking for you again soon! 😊

~Nick, the founder

Rated 5 out of 5 stars

Delicious food and Nick is very good at…

Delicious food and Nick is very good at staying in touch so if you have any problems, you can let him know. My two main eating goals were (1) healthy and (2) Asian. I'm half English, half Asian so I love being able to eat comfort food in England. Eat Ping nails both goals! Really tasty and super healthy too.

January 23, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Catherine,

I'm really glad we could hit both of your goals: healthy meals and proper Asian comfort food. I am delighted to hear this. Thanks again for the support.

~Nick, the founder

Rated 4 out of 5 stars

Good quality Asian-inspired food

One thing that makes Eat Ping stand out is the fantastic customer service. The team, including Nick the founder, are highly attentive and are quick to answer any questions or resolve any issues which is fantastic, and you're in safe hands ordering with them.

The food itself is reasonably priced with a decent portion for each meal, and for the most part the food is good quality. I ordered a wide range of dishes, and found that the chicken dishes are unbelievably good - in particular the Char Siu Chicken and Chicken Adobo. Genuinely near restaurant quality. As for the beef dishes, I was a little underwhelmed relative to the chicken dishes since they tend to be less tender/flavourful, though they still are better than most ready meals you'd find in the supermarket.

Overall, quite pleased with the majority of the food here and the service so definitely very much worth trying out Eat Ping.

January 19, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Ayham,

Thank you so much for the kind and detailed review! We’re really glad you enjoyed the food and had a great experience with our customer service.

I appreciate your honest feedback on the beef dishes. It’s been shared with our kitchen team as we continue improving. Hope to impress you even more on your next order!

~Nick, the founder

Rated 5 out of 5 stars

Great food

Great food, would highly recommend the Vietnamese lamb chops, really something special :)

January 11, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Kaloyan,

Really glad you enjoyed the food!

The Vietnamese lamb chops are a favourite in the kitchen too, so it’s great to hear they stood out for you.

Appreciate the recommendation and hope you enjoy what’s coming next.

~Nick, the founder

Rated 5 out of 5 stars

Best meal prep company I’ve used

Best meal prep company I’ve used. Authentic asian meals with the right amount of seasoning and spice. Portion sizes are excellent.

I used Simmer Eats for around 6 months before discovering Eat Ping and can confirm that Eat Ping is far ahead of the competition. Best of luck to Nick and the team!

January 17, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Rahul,

We’re especially grateful for the comparison, and we’re glad the flavours, portion sizes, and overall experience have hit the mark for you. Feedback like this really motivates the whole team.

Thanks again for your support.

~Nick, the founder

Rated 5 out of 5 stars

Great meals

Great meals so far, very tasty and filling. Communication from Nick was excellent, keeping me updated. Extremely happy so far and looking forward to my next delivery

January 16, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Mark,

We’re glad you’re enjoying the meals and that the communication helped make the experience smoother. Keeping our customers informed and looked after is something I take seriously.

Looking forward to delivering your next box. Thanks again for your support!

~Nick, the founder

Rated 5 out of 5 stars

Sooo much tastier than frive or simmer

Sooo much tastier than frive or simmer. Frive is always dry and mainly tasteless. Simmer's customer treatment is appalling. Every meal I've had from eatping has been tasty and quick and easy to sort. The only thing they need to change is the text size on their instruction label.

January 16, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Ben,

We’re really happy to hear you’ve noticed the difference in taste and overall experience. Appreciate the note on the instruction label, that’s helpful feedback and something we can definitely improve.

Thanks again for choosing Eat Ping and for the honest comparison.

~Nick, the founder

Rated 4 out of 5 stars

Decent "home" cook meals!

Meals have a good portion size, are high in protein, and taste great. Rarely however the meat can be slightly dry, but the flavour makes up for it.

January 14, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Daniel,

Thanks so much for the honest feedback, really appreciate it.

Glad to hear you’re enjoying the portions, protein levels, and flavours overall. Noted on the meat dryness in some meals, that’s something we’re actively tightening up in the kitchen.

Thanks again for sharing and supporting Eat Ping!

~Nick, the founder

Rated 5 out of 5 stars

Really impressed with Eat Ping

Really impressed with Eat Ping. The food was genuinely delicious and the service was spot on. Nick, the founder, was especially helpful and quick to respond. I’ll definitely be ordering again.

January 15, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Amer,

Thanks a lot, really appreciate the kind words. I’m glad you enjoyed the food and that the service felt responsive. Looking forward to cooking for you again soon.

~Nick, the founder

Rated 5 out of 5 stars

I’ve tried a good amount of food prep…

I’ve tried a good amount of food prep companies but Eat ping is by far my favourite. The taste and presentation is amazing and by far the air fried gochujang popcorn chicken is my favourite!

January 15, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Adam,

Thanks so much, Adam! Really happy to hear Eat Ping’s been your favourite and great choice with the air-fried gochujang popcorn chicken, that one’s regular on our menu. Appreciate the support!

~Nick, the founder

Rated 5 out of 5 stars

Terrific homely asian flavour

I decided to order from this company because I was fed up about Simmer’s meal plan. My partner and I were delighted to taste true Asian food every week from December. They are constantly improving on feedbacks and it is currently my favourite meal plan out there.

January 15, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Liot,

Thank you for this, it genuinely means a lot. We’re really glad you’ve been enjoying the flavours and noticing the improvements we’re making based on feedback. Appreciate you choosing EatPing and sticking with us.

~Nick, the founder

Rated 5 out of 5 stars

Taste and convenience at your finger tips

This is my second week of meals and I’m impressed. Good portions, tastes good, decent amount of protein, good variety of options and very good engagement from the team.

They are clearly listening to feedback which is great, as I commented the melas could do with a bit more sauce and my next batch were saucier.

Well worth a try.

January 15, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Dan,

Thanks for the detailed feedback, really appreciate it. Great to hear the portions, protein, and variety are working well for you, and even better that the sauce tweak landed right after your feedback. This is exactly how we like to improve. Thanks for giving us a go!

~Nick, the founder

Rated 5 out of 5 stars

The taste is just simply better!

The taste is just simply better than other meal prep services I've tried. It might not be for everyone, but if you like Asian food already, you'll love this.

December 1, 2025
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Sev,

Really glad you’re enjoying the flavours. And you’re absolutely right, if you love Asian food, that’s where we really shine. Appreciate the support!

~Nick, the founder

Rated 5 out of 5 stars

Great experience

The food tastes great with really good balance of macronutrients. It really saved my life from being chased by deadlines and not having the time to care for myself. The feedbacks would be implemented if you are actively accompanying the company’s growth and being keen on helping and providing feedback. Overall a 5/5 experience. Would expect more great new recipes on the way!

January 15, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Hebe,

Really appreciate such a thoughtful review. Glad the meals helped take some pressure off a busy schedule, and thanks for being open with feedback as we grow. More new recipes are definitely on the way!

~Nick, the founder

Rated 4 out of 5 stars

The food were very delicious and…

The food were very delicious and nutritionally balanced

January 15, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hello,

Thanks for the kind words! Really glad you found the meals delicious and nutritionally balanced. Appreciate you taking the time to leave a review.

~Nick, the founder

Rated 5 out of 5 stars

Taste

Taste, value for money, portion size, variety, all 10/10. The flavours are unreal and week by week i look forward to my meal prep. Better than a home cooked meal and no washing up to do. Highly recommend and works out same as a weekly shop/eating out.

January 1, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Tarz,

Great to hear you’re enjoying the flavours, portions, and value week after week. Love that Eat Ping’s become part of your routine!

~Nick, the founder

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