SimpleFoods™ Reviews 

89
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I dislike companies that offer a trial and then trap customers into a subscription they never agreed to. I understand the need to prevent misuse, such as people creating multiple accounts for free box... See more

Rated 5 out of 5 stars

I have been ordering from Simplefoods for a while now and I’m never disappointed. Not only is the service great, the food is delicious. Every seasonal menu has had a wide range of options that are nev... See more

Rated 1 out of 5 stars

I received my order with one item missing (cheese bread) and instead you sent, without asking me, a smoothie which is something I really don’t like. I think you should have a better way for custome... See more

Company replied

Rated 5 out of 5 stars

Quick delivery and easy to prepare. Simple Foods is healthy and so easy to make. I don't have a microwave and was surprised at how quick it was to warm the food in boiling water. Highly recommend t... See more

Company details

  1. Frozen Food Store
  2. Gourmet Grocery Store
  3. Meal Delivery

Written by the company

Your life is complicated, your food doesn’t have to be. For busy people, tight schedules and a desire for something healthy.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

89 reviews

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2.6

All reviews

(89)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Best pão de queijo in the UK!

Really really loved the pão de queijo! Worth every single penny highly recommend it. Just keep in mind that for people that eat big portions you need to order 1x meat + 1x side to compose your meal. Very handy to have in your freezer.

September 8, 2021
Unprompted review
Rated 5 out of 5 stars

I have been really blow away by how…

I have been really blow away by how tasty the food is. The convenience of cooking it (no microwave needed) as well is ideal for quick lunches. Great service and I will be topping up my freezer again with them.

July 1, 2021
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Loved the breakfast options. Portion sizes are really fantastic and the packaging and push on sustainability excited me. The next e-grocery store! Watch out these women are amazing.

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great service and deliciously healthy…

Great service and deliciously healthy food. I'm still slightly surprised how they managed to deliver everything frozen, just wrapped in wool! But they did and I've been enjoying really quick and easy food at home ever since. Excellent service.

June 14, 2021
Rated 1 out of 5 stars

Lack of communication!

I received my order with one item missing (cheese bread) and instead you sent, without asking me, a smoothie which is something I really don’t like.
I think you should have a better way for customers to communicate with you because since I received the food I’ve been trying to find a way with no success. So it is very frustrating having to accept something I didn’t choose and have no ways to complain. In fact I sent you an email about that and received no reply. I was even thinking in sending you a message on Instagram!
I am still waiting for someone to send me the right product I choose or another one that I like, not the smoothie, please!!!!

June 12, 2021
SimpleFoods™ logo

Reply from SimpleFoods™

Hello Maria!

Thank you for getting in touch with us. We apologise that you didn't receive your yummy cheese bread, and instead received a smoothie. This is absolutely not what we want you to experience with Simple Foods, and NOT our policy to switch out items without notifying our customers. This must have been a mistake with our packing team, and we will be addressing it with them so it doesn't happen again.

We must admit, this is the first time we receive any communication from you (can you let us know which email you used to get in touch?). For the future, the best way to speak with us is via our "help" button in the bottom right-hand corner of our website. Then our team gets back to you within 3 hours, M-F.

Regarding your imminent concern above, we have gone ahead and refunded you for the cheese bread, we are also sending you an email now for a discount code on your next order. Please let us know if there is anything else we can do to assist. We appreciate you taking the time, as we are constantly striving to do better by our wonderful customers. Have a lovely weekend!

Apologies again for this inconvenience.

Simply,
Simple Foods Customer Service

Rated 5 out of 5 stars

Super easy to prepare and very tasty food!

I loved the whole process, it was super easy to prepare and the service is incredibly simple! Delivery was perfect, it arrived on time, and it came in a box with ice blocks to keep the temperature! I must say that the pan de quesos are AMAZING! .. super delicious and they have the right texture! 100% that I’m going to buy them again!!

May 24, 2021
Unprompted review
Rated 5 out of 5 stars

Saves my dinner on lazy nights!

I do like to cook, but having an option like this for when I'm feeling lazy or don't have much in my fridge is great! I just have to open my freezer and "dinner is saved!".
Well seasoned, while keeping it healthy - extra points for that!

May 24, 2021
Unprompted review
Rated 5 out of 5 stars

The products came well presented and…

The products came well presented and the food indeed is delicious! In particular, I absolutely loved the corn, the cheese puffs and the soups. With my box, I hosted a tapas dinner for my friends - it was super easy to make and my friends had a great time. The best thing about it? No mess and not having to clean anything at all at the end of it.

May 1, 2021
Rated 5 out of 5 stars

Delicious as always!

I did my second order and it’s always an absolute pleasure to discover the new items. I love the smoothies and the Brazilian cheese puff! 🚀🚀🚀

April 30, 2021
SimpleFoods™ logo

Reply from SimpleFoods™

We are so happy you are loving our latest additions- we love them too! Make sure to keep on the lookout as we have lots more goodies launching soon. Let us know if you have any questions, always here to help. Simply, The Simple Foods Team

Rated 5 out of 5 stars

So so pleased!!

So so pleased with everything I've tried so far and genuinely excited to try the rest, absolutely recommend, highly highly recommend the Dahl!!

April 28, 2021
Rated 5 out of 5 stars

Quick delivery and easy to prepare

Quick delivery and easy to prepare. Simple Foods is healthy and so easy to make. I don't have a microwave and was surprised at how quick it was to warm the food in boiling water. Highly recommend the dahl, the Mediterranean veg and the ginger greens, sooo delicious. I've just seen they've added smoothies as well, I'll definitely be ordering some of those.

April 23, 2021
Unprompted review
Rated 5 out of 5 stars

I LOVED all about my experience with…

I LOVED all about my experience with this company. My delivery was timeless and super organised. I really appreciate the healthy recipes (big fan of the greens and the quinoa dishes :) and the clarity of the labels so you know exactly what you get! Will definitely be ordering again!

April 23, 2021
Unprompted review
Rated 5 out of 5 stars

Simple & super handy!

My delivery came promptly and the service is so simple to use. I love that I have healthy ingredients that I can quickly cook when I'm busy. Will definitely be ordering again!

March 29, 2021

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