eBay Reviews 22,469

Put items on an auction needed to change a couple of things so people could see exactly what they were getting couldn’t do it was advised by customer services to end the auction and re-do it with the correct info done that then eBay had only allowed 7.50 for postage although I had put different, the items weighed quite a lot so it would have cost me mega once again couldn’t edit spoke to customer services again and they said to end the auction as they couldn’t change the postage then they swiftly charged me 20 quid I will not sell anything else on there never total rip off.

Havent ordered from Ebay in years. I definitely wont be after youtube insists on playing your annoying Saturday night Live advert every 5 minutes when im trying to catch up with football news. Its not brainwashing me to visit your platform. If anything its had the opposite effect. I will NEVER use Ebay now just on principle. Hope you go Bust

Why is a buyer allowed to return an item that is essentially new, with the size correctly stated, from a well-known brand (and therefore one whose sizing is widely understood), especially when it was clearly specified that I do not accept returns? The listing was accurate, clear, and transparent, yet this is being overridden purely by a subjective opinion formed after purchase.

I am not a business seller able to absorb repeated returns or manage constant back-and-forth shipping. I do not have the time or capacity to deal with buyers who overlook clearly provided details and then change their mind on a whim.

By siding with the buyer in this situation despite no fault in the listing, this resolution effectively shifts the burden of their mistake or change of preference onto the seller. It sets a concerning precedent where accuracy and transparency offer no protection, and responsibility is removed from the buyer even when the item fully matches the description provided.

I sell and buy on ebay- although the private and business sellers are brilliant and the items are top notch my experience as a seller has been awful. I consistently get good feedback and happy customers, but for many 1 in 5 sales now is INAD fraud. eBay used to be quite good at resolving it, paying out both parties after a declaration. However they decided to stop being good faith- i sold a laptop got it back part swapped and they left me high and dry. they suspended my account took my funds for the reason that "they never touched the item". they treat sellers with disrespect disregard and expect us to pay out fraudsters like we're amazon.

Hard work to get to speak to a human. 10.40am and all you get is out of bussiness hours .

I purchased what was described as a New York cap, after receiving it saw it was a M Y cap (what ever that is) ive gave bad feedback and 2 days after the item is for sale again and feedback removed, ebay gives no answer to the reason they removed it so the seller can do it all over again great. So the buyer just has to like it or lump it, thanks ebay for the way decent buyers buy from your site and get treated like rubbish.

Ebay think it's fine for a seller to list a 20metre roll but only post one 1m long. Despite appealing they say the seller has not violated their policies. Also uninterested in section 23 Consumer Rights Act 2015, which allows me to request a 20m replacement instead of a refund. I'm sticking with Amazon who run a better support service.

If I could give negative stars, I would. Tried to sell an item for the first time and was account restricted for no apparent reason. The customer service AI is a nightmare to interact with, and the agent was very unhelpful.

Why make it difficult to find how to get my money out this should be somthing easy to do and not so hard to find howto do it!

Evri attempted delivery 4 times but not received - Parcelshop advised not recieved.
Contacted ebay each time.
Contacted Ebay to claim under Money back guantree but advised I need to wait 30 days

Tried selling a real Moncler t-shirt with attached photo of the QR tag and the number. Both checked out on Moncler website only to be told it’s a fake. If you scan the code on the photos it clearly says it’s real. Absolutely shocking, don’t sell anything on here and use Vinted.

eBay Froze My Money for Over a Month, Blocked Dispatch, Ignored Every Appeal, and Destroyed a 13‑Year, 100% Feedback, Top Rated Seller Account — Without a Single Human Review

I’ve sold on eBay for 13 years.
100% positive feedback.
Top Rated Seller.
A spotless record built over a decade.

And eBay destroyed it in one month.

They froze every penny of my payouts, blocked me from dispatching orders, and then demanded “proof of delivery” for items I am not allowed to ship because of the restriction they imposed. I explained this repeatedly, in detail, and every single response was the same automated template. Not one human has reviewed the appeal.

This wasn’t a delay.
This was a full operational shutdown.

During this month‑long freeze:

eBay continued taking monthly fees while withholding all payouts

I was blocked from dispatching orders, causing INR cases and angry buyers

Negative feedback appeared for delays caused entirely by eBay’s system

My account metrics were damaged through no fault of my own

Trust & Safety ignored every explanation and sent the same copy‑paste script

A 13‑year, 100% feedback, Top Rated Seller account was effectively wiped out

eBay created the problem.
eBay prevented me from fixing it.
eBay blamed me for the consequences.

This is not a “seller issue”.
This is a system failure — a platform that has become so automated, so unresponsive, and so disconnected from reality that it cannot handle even the simplest real‑world scenario.

If this is how eBay treats long‑standing, 100% feedback, Top Rated Sellers, then every seller on the platform should be worried.

Update (Week 5):
It has now been over 5 weeks since eBay froze my payouts and blocked dispatch, and there is still no resolution, no human review, and the same automated template responses. The situation remains completely unchanged despite full compliance and repeated attempts to resolve it.

The listing tool on mobile is consistently problematic with technical errors, removing or adding numbers randomly when listing an item ie input the price £27 the amount then changes to £2.70 because of an error with the tech and lists at the stupidly low price, eBay then punishes the seller with a defect after cancelling the order so almost all future listings get zero views even with 100% positive seller feedback, low life organisation. The extortionate buyer protection fee just robs the seller of profit to line their own pockets, if the order goes well as described then the fee should be refunded to the seller not for ebay to keep for nothing.

Ebay is full of time wasters that bid on items and win and then cancel and dont want to pay. Ebay does nothing to support sellers and constantly let this happen. Just had it happen again they bid within last five minutes and then an hour later cancels the winning bid.

Useless company. Deliberately make it difficult so you cant contact them..

After 40 years selling they want to see my driving licence under a 4mb file, and then complain they cant read it.

I just wanted to change postage as I was going to d3liver it but nope that eas way too hard for ebay. Ill stick with amazon and cex. This is the end of ebay

The scheme eBay uses now with Evri in the UK is criminal. They requested the use of this currier that after shows false deliveries in a photo and eBay passes the responsibility to the buyer to resolve the issue. I open a case and they don’t refund you on a basis that the parcel was delivered. I received a photo of an envelope in a letter box of a house that is not mine and the size not corresponding with the order. A scam organised by eBay and Evri where the buyer looses the money and the item.

what the hell is wrong with ebay they used to be good but now it seems they are run by a bunch of idiots and they are driving me insane i am a seller and can only sell my items through royal mail collection because i am unable to go to the post office and collection works well for me and everything has been great but lately ebay has started sending labels for bought items through yodel which does not do collections so i would have to go to one of there pick up points which i cannot do i have already contacted ebay on several occasions and told them I DO NOT DO YODEL ONLY ROYAL MAIL COLLECTIONS but it has not got into there thick heads and they still keep doing it even though it clearly states on the yodel ticket that preffered courier is royal mail this means i am losing money and customer are losing there items because i cannot send them which brings me to the conclusion that all ebay service people are stupid or just don`t give a dam

Ebays use of delivery tracking is ridiculous. Having been sent photographic evidence of delivery by a seller which clearly shows parcel dumped outside and not delivered to my door they still closed the case for a refund going with the tracking information from the rubbish delivery service EVERI . Instead of going with the photographic evidence. Absolute rubbish

What has happened to EBay? No customer service. Cannot speak to anyone - if you phone, a recording says out of their hours and hangs up.

I have recently been scammed (in my view) by a seller. ive spent quite a bit, cannot return the item as it had leaked everywhere. the box was not crushed. the seller had wrapped sellotape around the nozzle so must have known it was leaking. i ordered an original bottle. what I got was a plastic refill bottle and not even the actual item I wanted.

The seller flippantly said I hadn't replied to an email (true I didnt see it) and seller chose to send something else which I would never choose as I don't like the fragrance. only gave me a day I think. I would rather had my money back! Think this seller knows EBay are not following up.

What is their guaranteed buying policy?

You do not get any reply if you fill in a report so I am out of pocket.

I don't have the item I wanted.

I cannot return as its leaked so badly.

Im reluctant to use EBay again, buyer beware.

I got a freezer draw on ebay i payed about £26.50 for it my one had the front brocken so the one i saw looked compleatas there was only 1 photo of the front not sides when i psyed for it thy emailed me saying the hinge was broocken as i sead befor it a fix front not hinged told ebay on dispute but it took ebay about 2 minits to get back to me telling me i did not have a case thy sead it was advertised corect so i apield and again thy took 2minet for the same decisternso i am about£26.50 down so there policy for buyers protection is a waste of time thy shold be asamed of there selfs as thy do not back what thy believe in
Ps ebay now takes the sellers side no mater what the sellers are all ways right in Ebay eys