EBC Brakes Direct Reviews 3,530

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the brake pads and discs, noting their superior performance and build. People frequently highlight the efficiency of the delivery service, with many orders arriving quickly and on time. The overall ordering process is often described as easy and straightforward, and the customer service is commended for its helpfulness and clear communication. However, some customers experienced issues with incorrect parts being sent or problems with the delivery service, including delayed shipments or unexpected delivery times. A few people also found the flat rate postage for small items to be excessively expensive.

What people talk about most

Product

Customers consistently note positive experiences with product quality and performance. Many reviewers praise... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Quality

Users describe positive interactions with quality, consistently praising the superior performance and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the great service, quick... See more

Order

Reviewers highlight positive aspects of the ordering process. Customers consistently praise the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OE replacement for my 2017 Leon FR ST. Plain disc and standard pads. Very much improved initial bite followed by a linear and superior bite thereafter. Thoroughly recommend these over other afterma... See more

Rated 5 out of 5 stars

Ordered Friday morning, arrived Saturday. Used countless sets of the RPX race pads. They work so much better than most of the other pads I've tried and they're cheaper. Great that EBC caters for peop... See more

Company replied

Rated 5 out of 5 stars

EBC Brakes provides an outstanding product that surpasses manufacturer quality (Toyota OEM). One set of discs, both front and rear, for a Verso in 10 years, 2 sets of Green pads in the same time perio... See more

Company replied


Company details

  1. Auto Parts Store
  2. Motorcycle Shop

About EBC Brakes Direct

Written by the company

EBC Brakes Direct is your number one source for brake products for cars and motorcycles with same day shipment of over ten thousand quality brake parts. We sell only the very latest EBC materials and can help with any fitment or technical issues 9-5 weekdays with our experienced group of sales staff and technicians.
EBC Brakes Direct

Fast and Free Shipping

Free next day deliver on most orders

Most orders will be delivered next day and shipping is free - order must be £50 or more after all discounts and taxes and free shipping only applies to mainland UK. Please check our website for further details to ensure your area is included in our free shipping offer.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Prompt delivery

Prompt delivery

October 22, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 2 out of 5 stars

Poor Service

The company's own website information is incorrect regarding brake lines for the bike i was ordering for.
It took several phone calls 2 weeks plus to get the refund sorted.
Most unprofessional.

August 18, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning Paul,

I can only apologise for the frustration and inconvenience this has caused for you, we are very serious about making sure our customers have the best buying experience.

Looking further into this, I understand you spoke to one of the technical team and he advised the brake line set you needed, however this was not the right one for your bike. We arranged the collection with UPS and received the goods.

As stated on the website terms and conditions, we then inspect the goods and a refund is made within 30 days of the invoice or 14 days of receipt of the goods. I'm very sorry we did not live up to your expectations, however, this was followed and you were refunded within that time frame.

If you do decide to order from us again, I can only hope you have a better experience and we live up to the expectations our customers have come to have of us.

Kind Regards,

EBC Direct Team

Rated 3 out of 5 stars

Let down by courier took over a week to…

Let down by courier took over a week to turn up

October 21, 2025
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Reply from EBC Brakes Direct

Good Afternoon,

I'm very sorry the parcel was delayed, these things happen sometimes and are totally out of our control, but we truly appreciate you taking the time to share your feedback!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received from us.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

First class

I asked for advice and person on phone was excellent

October 21, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Outstanding Build Quality and Incredible Brake Feel

I recently purchased the EBC BSD930 discs and DP81517RPX pads for my 2017 Volkswagen Polo GTI 6C, and I couldn’t be more satisfied.
The components fit perfectly on my car, and the build quality is absolutely impressive:
the machining, coating, and overall finish show real attention to detail. After the bedding-in process, braking performance became absolutely incredible.

These components fully meet the specifications and expectations set by EBC. Highly recommended for anyone looking for high-quality parts with perfect fitment and exceptional craftsmanship.

October 14, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

New break discs

The discs came on time and look great on the bike,they were also a very good price.

October 12, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

arrived quick and as expected

arrived quick and as expected - fair price

October 1, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 2 out of 5 stars

poor communication

Let me order parts online, pay for them then not hear back. After not hearing anything for a week, I asked for an ETA and was told the items were cancelled and they couldn't supply them. I have now purchased elsewhere.

October 20, 2025
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Reply from EBC Brakes Direct

Good Morning Mark,

I can only apologise for the lack of communication regarding your order. The person who runs the EBC Direct desk was off ill when the parts were found to be out of stock and was unaware you had not been informed.

Having looked into the communications between you and us, I can see why this would be frustrating and can only apologise for any inconvenience caused, however, as was explained in the email, when we are going through our year end procedures, we need all awaiting orders to be cancelled and refunded as we also carry out a full stocktake.

We are very sorry that this has been your experience, we always strive to make the buying experience as good as possible for our customers.

Kind Regards,

EBCD Team

Rated 5 out of 5 stars

Great products and service

I have used EBC discs and pads for many years and always found them to be good quality and they perform well. Sure you can find cheaper brands but not with the same quality. Delivery is usually next day and free with my orders. I will continue to use them!

October 19, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 4 out of 5 stars

Great product but watch the fitting!

concise web page with plenty of options.
easy to order. quick dispatch and delivery.
well packed and quality items.
HOWEVER, hub centre a little small and disc wld not sit squarely on the hub with a little run out being the clue that all was not right. i fabricated a step nut and managed to impact drive the disc onto the hub. i hope i dont have to replace the disc anytime soon.
would still recommend these to anyone.

October 16, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

If you have any problems like this in the future, please do get in touch with us and we can investigate and replace if needed :)

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Brilliant service.

East website to Navigate,
Brake Pads arrived next working day.

October 7, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Always great service

Always great service. Quick delivery

October 13, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Absolutely perfect fit and bite well.

I have Greenstuff on both my Shogun and Mk2 Golf.
A great OEM+ option and the initial bite is very confidence inducing . Deals with both the very light Golf and very heavy Shogun equally well.
Look great too :)

September 22, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Very happy with brakes appear to be…

Very happy with brakes appear to be working well, quick delivery and at competitive price.

October 6, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Ordering was quick and easy

Ordering was quick and easy, easy to navigate the website and find the exact Discs and Pads, Quick and secure delivery, quality products at the right price point.

September 28, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great service!

Very fast shipping!

September 14, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 3 out of 5 stars

Web site not too helpful

Web site not too helpful, unlike staff and representatives at Goodwood. Delivery company advised delivery time as end of day then turned up a lunch time so I had a four mile round trip to pick up parcel. It is fortunate that I have transport and can carry a relatively heavy parcel. I am more than happy with the quality of the product ,but getting hold of it more than a little problematic .

September 16, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received, but we are saddened to hear about the delivery of the parcel being less than helpful. We have worked with UPS for a long time and have always found them very good at what they do, however there will always be that time now and again when things don't go right and we are very sorry to hear you experienced this.

Hopefully, we will see you back again at some point and your experience will be a lot better!

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

First attempt at clutch replacement

First attempt at clutch replacement. Perfect product. Great price. Speedy delivery..
Used in anger last weekend - worked perfectly!

September 19, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

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