Ebico Reviews 1,994

the customer service is not that good
but the company service is really good

Little contact over a meter issue. Will definitely not be staying with this supplier

Like the fact I dont pay a standing charge which has reduced my bill considerably

Excellent service, easy to use, renewable suppliers and my money is helping fight fuel poverty.

Easy to navigate website and clear instructions makes the whole process very easy and straightforward - thank you.

Always answer fast and try to help have not had an issue so far 3 years with their ebico zero,

Good value for money
The no standing charge tariff was very useful for the holiday apartment. Have good service and helpful online instructions. Highly recommended.

I'm well happy 😎

not been with company long, so far, happy

Excellent service - always helpful when I have any queries and very good value for money

Easy to set up. Straight forward billing

Setting up account is relatively simple, staff are friendly and polite. However if anything goes wrong, it's a lottery as to which member of staff you speak to and how well they are trained. Only on a couple of occasions have I been lucky enough to get a member of staff who listens, hears what you say and has the competence to deal with an issue.
I have had issues run on for weeks, then get sorted immediately by one member of staff who knows what they are doing.

I like the no service charge because I am a very low user of gas so this is good for me

Questions answered quickly and professionally both via online service and telephone.

Polite service and delivered what was promised.

No nonsense company. Explain your prices clearly and without trying to mislead. Was very cross that my previous provision was automatically taken over by SSE!

Had one bill so far and rate charged seem to vary from those quoted on the fixed price contract but overall the total price seems about right. Lets see what happens with the next bill!! Otherwise no complaints.

For my particular electricity use pattern, the 'zero standing charge' on my tariff is good news. Signing up to Ebico, and switching over from my previous supplier, was simple and straightforward - Ebico kept me informed of the progress of the process throughout.

Total incompetence at setting up an account.It took 3 months and was in someone else's name and another address until recently.
I received an email containing some one else's personal information
I am now leaving

I am very pleased with Ebico. The switchover was really easy. Their customer service is outstanding- the staff are really friendly and helpful.
They e-mailed me to let me know I could get a better deal (fixed price for 24 months)
They were recommended by a friend. I would wholeheartedly recommend them.