Ebury Reviews 

776
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally helpful, supportive, and deeply dedicated to addressing all client needs. People also appreciate the seamless and efficient communication channels, which consistently ensure rapid responses to any questions. Consumers consistently find the financial platform intuitive, highly straightforward, and extremely easy to navigate for daily business transactions. Reviewers greatly value the personalized support and reliable guidance provided for international payments and currency exchange. Many individuals note the competitive exchange rates and smooth processing that make managing cross-border finances completely hassle-free. Clients express high satisfaction with the overall reliability and quality of the services offered.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the helpful, supportive, and... See more

Service

Users describe positive interactions with service, highlighting consistent helpfulness, responsiveness, and... See more

Customer service

Consumers find customer service to be extremely helpful, professional, and reliable. Reviewers frequently... See more

User experience

Reviewers share strong satisfaction regarding the user experience. Consumers find the platform intuitive,... See more

Website

Customers consistently note positive experiences with website, describing the platform as completely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great partner when you are working with all the different currencies in the world. Being able to sell and buy currency at certain dates, makes it easier to know what we will get, whatever happens in t... See more

Rated 5 out of 5 stars

We are in Europe but we do business with China in usd. We have been working with Ebury for at least 6 years now. Ebury always offers very competitive exchange rates, even more competitive than other f... See more

Rated 5 out of 5 stars

Mr Alberto and Oli are really helpful. Whenever we had issue they solved immediately. They are really kind, supportive and professional. I am very happy to being in contact with them. Thank you for yo... See more

Rated 5 out of 5 stars

Ebury has been a great support for my company. Everyone i speak to always is ready to help and especially George and Alberto are top notch! Can recommend Ebury to anyone dealing with FX or any other f... See more


Company details

  1. Financial Institution

Written by the company

Ebury is a financial services company specialising in international cash management solutions including cross-border payments, FX risk management, and business lending. Our unique product offering helps businesses to accelerate and simplify international finance. We provide expertise and excellent customer service, usually reserved for the bank’s biggest customers, with our innovative technology and unrivalled capabilities. Whether you’re an international trader, an NGO, an e-commerce platform or a small business owner, our solutions are designed to create a seamless international finance process. Thousands of companies around the globe are trading faster and smarter by using Ebury’s services.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

776 reviews

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No recent history of asking for reviews

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4.7

All reviews

(776)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

FIRST CLASS

EBURY are simply a great company to work with. All transactions are quick and efficient. Funds always received the same day and crucially their rates constantly better than other foreign exchange companies. Never had any issues with EBURY. Friendly, professional service and would recommend them every time.

January 27, 2021
Rated 5 out of 5 stars

Professional currency management

Ebury has been helping us to manage our company currency needs efficiently and cost-effectively for several years. Their advisor is professional and helpful, keeping in touch without being overly pushy, and sending helpful background information about the movements in the currencies we deal in.

When we have sold currency through Ebury, we have always received the currency purchased promptly with no delays, which is very important to me given the large sums involved.

January 25, 2021
Rated 1 out of 5 stars

Ebury froze our account. No warning. No correspondence.

Our account was suddenly 'frozen' around 4 months ago. Ebury have promised to 'look into this' on multiple occasions, including a previous review - they don't reply to emails.

We have used Ebury for many years. Ebury froze our account with no explanation. They still won't tell us why. Ebury has left us without the ability to transfer funds to those vulnerable children we support for 6 months. Literally, without the ingenuity of the Trustees of our charity, children would have been starving due to Ebury's incompetence.

If they act like this towards a charity helping some of the poorest people in the world, how will they act with your money? We had a good experience with Ebury - until this happened and everything has changed.

I would not recommend them. If you are using them currently, I would advise that you make sure you have alternatives - because what happened to us, could happen to you next.

January 24, 2021
Unprompted review
Rated 5 out of 5 stars

Ebury | FX companies

After going through a few FX companies, we have found a gem in Ebury. Great advice and account management, thanks @ Claudia Panetta, listened to what our needs were, consulted, advised and delivered on point without the heavy sell. Great tech, slick and easy to use, rapid in a the turn around - very impressed and best we've used so far, both in people and platform. Great work, highly recommended

January 23, 2021
Unprompted review
Rated 5 out of 5 stars

Comarket fruit

Comarket fruit, We have found Ebury to be first class in their information
which has saved our company a great deal of money and also made us
money. We would like to thank all the traders who help us with first class
advise.

Barry Thompson..

January 22, 2021
Rated 4 out of 5 stars

Ebury good broker

Always when I have a question I get a quick answer, mostly in 15 minutes. Ebury is easily accessible. The website is easy to use. In my eyes Ebury is a good broker with fair exchange rates.

January 21, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

I really like working with eBury. They are easy to reach and always happy to share toughts on challenges we have with our company.

Easy and quick interface. Works way better then the Rabobank systems we used before

January 21, 2021
Rated 5 out of 5 stars

Excellent

Ebury is a great strategic partner who thinks along with you and helps you quickly. The trade platform is convenient and easy to use. We can recommend Ebury to everyone!

January 21, 2021
Rated 5 out of 5 stars

Professional, strong expertise and excellent customer service

A business I wanted experts that could help with both market insight and the right products to hedge our exposure. From the customer service experience through to trading support, access to expertise and knowledge, speed of communication and trades, it has been a first class service all round.

What's important is knowing that Ebury understands our business and our need, and they do. Always contactable and quick to provide guidance and support.

First class service and a highly recommend reaching out to Ebury if you are looking for risk management / FX support.

January 19, 2021

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