They keep taking my money I keep needing to buy things as my business grows and these are my go to, everything is fast, it’s easy, the whatapp person always checks if it’s right first as I’m a idiot.... See more
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Product delivered swiftly. Plug was damaged when arrived which was frustrating. These things can happen in transit therefore I look at how companies deal with these types of issues rather than the iss... See more
After previously using an electric pressure washer for some years I decided to buy a petrol washer. I decided on buying from ECA Cleaning as you could choose various options and they are very helpful... See more
I placed an order and one of the items didn't turn up and no notification that this would be sent later, I contacted ECA via phone and email on several occasions, spoke to Sam and Jordan who said the... See more
Company replied
Company details
Written by the company
We are leaders in offering a wide range of cleaning equipment for the home and business. Being main dealers for many of the key manufacturers including Karcher, Kranzle, SkyVac and MAC International allows us to offer the right cleaning solution for your needs.
Contact info
1B Tall Trees Estate, GL7 7JE, Cirencester, United Kingdom
- 01793 272302
- web@ecacleaning.co.uk
- ecacleaning.co.uk
They keep taking my money
They keep taking my money
I keep needing to buy things as my business grows and these are my go to, everything is fast, it’s easy, the whatapp person always checks if it’s right first as I’m a idiot. Very good 👍😊
September 15, 2025
Unprompted review
Very disappointed with poor customer service
I placed an order and one of the items didn't turn up and no notification that this would be sent later, I contacted ECA via phone and email on several occasions, spoke to Sam and Jordan who said there was a stock discrepancy and had to check with the warehouse. They said they would send out via royal mail within 24 hours, I'm still waiting almost 2 weeks later. I had to chase up on the missing item so many times and am very disappointed with the low level of customer service and poor communication. Unfortunately I cannot recommend this company.
April 14, 2025
Unprompted review
Reply from ECA Cleaning Ltd
Dear Allan,
I appreciate the time you took to write your review. We’ve investigated this internally and unfortunately, the information you provided is inaccurate. We have a lengthy email chain between you, Jordan, and Sam where it’s explained that there was a human error regarding the stock level. We notified you that we could order the missing part and ship the rest of your order immediately, which we did. We also mentioned that once the missing part is received back in stock, we’d ship it via Royal Mail 24, which we did.
“Hi Allan, There was a stock discrepancy in the warehouse when they were picking your order. This connection is to follow. As soon as it arrives, it will automatically be dispatched out to you on a 24 hour service,Many Thanks Sam”
I believe you also claim that Royal Mail did not turn up when they said they did, unfortunately this is out of our control, however I must note that all activities taken place by Royal Mail are Geolocated. Could I suggest you escalate this with Royal Mail, as will we. I must also not that Royal Mail 24 does not guarantee a Saturday/Sunday delivery, therefore, when your parcel arrived on Monday (with photographic evidence) it was on time, as per our suggestion.
If you are not happy with the service we can take back the adaptor that is unused and provide you with a refund of what you paid, £3.69.
Two spray jets
After placing an order on the 19th feb have heard absolutely nothing and no reply to my question
February 19, 2025
Unprompted review
Great performance
After previously using an electric pressure washer for some years I decided to buy a petrol washer. I decided on buying from ECA Cleaning as you could choose various options and they are very helpful in recommending which parts and accessories you need. I emailed them a few times asking their advice and replied very quickly It took 10 days until I received my new pressure washer as they are built to order and came topped up with oil.and all I can say is it’s a real beast !!
June 12, 2024
Unprompted review
Not such a great experience but got a full refund.
It was not so good customer service to start with. I wish Sam had just called me when I inquired about the quality of my purchase. After a protracted email trail that lasted a week, I got a refund after I started a PayPal dispute.
Sam tried to say that my products were fine and wanted me to send them back at my own cost and deduct a 20% re-stocking fee from the price. Thankfully, it was all sorted out in the end.
June 16, 2024
Unprompted review
If certain products aren't in stock…
If certain products aren't in stock maybe make that clear on the website.
Waited over a month for my 3rd item, the rest were delayed also
April 25, 2024
I ordered Mirka sanding discs at very…
I ordered Mirka sanding discs at very good price! arrived on time and all in tact as I wanted. Would definitely be shopping with them again. thank you very much
April 25, 2024
Great service and prices
Bought my new Kranzle pressure washer from here. Arrived quickly and safely. Very happy with communication and general service.
April 24, 2024
WHAT??
WHAT??? You never delivered my order, I waited and waited for my order update but nothing!!
I applied and got a refund back from PayPal but not the P&P so I have lost money!!!
You have sent lots of emails to me about how fabulous your company is but no apologies about my missing order????
You do not even know about my order??
What a TRAGIC company you are, you have lost me as a customer!
March 25, 2024
Reply from ECA Cleaning Ltd
Hi Arafa. Sorry you feel this way however let me put some prospective to this. You placed an order for an item that was on a 7-10 day delivery due to a backorder, we emailed you to let you know of this and provided an update. You did not speak to our office to say that you were not happy about this, we simply received a PayPal Case from you, of which I responded to PayPal immediately and sent you full refund. I have checked this case this morning and PayPal have closed the case and refunded you.
I am sorry that you feel our customer service is not good, however the order you placed was going to have a delay which was detailed on the purchase page, we emailed you and refunded you immediately when you said this is what you would like to do.
Fast delivery
Fast delivery. Great communication. Very happy with multiple orders completed.
March 25, 2024
Excellent Service.
Excellent Service.
Item exactly as described, well packaged, quick delivery!
February 23, 2024
They sell equipment and give advice to.
They sell equipment and give advice to.
5 stars from me.
February 23, 2024
Quick and efficient
January 26, 2024
Excellent products
January 27, 2024
Sam rang me to tell me my order was…
Sam rang me to tell me my order was being shipped out and I would have it the next day! Then I received a text saying parcel force would deliver it but as usual they cocked it up. I had to complain and it was delivered a day later. The price was very competitive but because they use parcel force it’s only 4 stars. But good service overall!
January 25, 2024
Great advice and products ordered.
January 26, 2024
Brilliant products and dispatch was…
Brilliant products and dispatch was extremely quick. Would definitely buy from this company again
January 26, 2024
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