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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from creating cards to managing collections. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with gift card redemption and a lack of responsiveness to inquiries regarding these matters. A few people also felt that the company's approach to resolving payment disputes was not ideal.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the exceptional helpfulness and efficiency... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting its efficiency and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

User experience

People report positive experiences with user experience, finding the platform easy to set up, use, and share.... See more

Service

Consumers find service to be positive, highlighting its efficiency and helpfulness. Many reviewers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Great idea in times of Hybrid working and unable to get colleagues to sign a card for someone. Plus with the card being electronic, it doesn't get lost in a pile of files with someone forgetting t... See more

Rated 5 out of 5 stars

I needed my ecard gift voucher resent after I misplaced my email. Dayana from Support responded to me super quickly and resolved my issue and sent me my gift card link within 2 hrs with the little inf... See more

Rated 5 out of 5 stars

This was my first time using EcardForest, and I was drawn to their vivid and cheerful card designs. However, I encountered an issue with the PDF download—the Chinese fonts were missing entirely. I’m... See more

Rated 5 out of 5 stars

Ecard Forest basically organised the card and gift for us as a colleague was leaving. The process was so easy, basically I chose a card and then send the link in an email to everyone to sign. Even bet... See more


Company details

  1. Greeting Card Shop
  2. Artist
  3. Craft Store
  4. Web Collaboration Platform

Written by the company

EcardForest offers online group ecards. Our goal is to enable easy group signing no matter the distance, while being ecologically friendly at the same time. We have an amazing selection of handmade birthday, farewell, baby and wedding ecards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

424 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dayana has been very helpful in two…

Dayana has been very helpful in two cases last July and this January. Dayana is very responsive and effective in helping solving problems. I really appreciate for Dayana's kind assistance. Thank you again.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Dayana was a life saver!

Dayana was a life saver!
Dayana helped recover a card delivery link that was on a past employees account. We were able to deliver the card to the recipient and made her day! Thank you!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

ecardforest support very efficient

I have contacted ecardforest support for several reasons (participant list to the pot + help for payment process) and Dayana has answered each time very quickly & efficiency. Thank you+

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Colleagues birthday cards

We use these cards for our work teams birthdays. Had a couple of user error problems, emailed the general email and received responses from Dayana very quickly with a resolution. Will continue to use!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

Dayana was incredibly helpful. I was honestly very surprised by the quick response to my inquiry and even faster resolution. I would order a card from this site again. Thanks!

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Very responsive and helpful

Dayana was really helpful in helping redeem a voucher for the money collected through the money pot as I was not able to do it on my end. She was very responsive and provided clear guidance.

I would just like to ask if possible to look into the reason(s) why I was not able to redeem the funds on my end from the admin link and fix it as I think it is more efficient.

Thank you very much Dayana for your support, much appreciated.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Gratitude, Dayana

Dayana was kind, understanding and helped us correct a mistake. A really enjoyable first experience with ecard forest!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

I needed my ecard gift voucher resent…

I needed my ecard gift voucher resent after I misplaced my email. Dayana from Support responded to me super quickly and resolved my issue and sent me my gift card link within 2 hrs with the little information I was able to provide. Her response was quick, the corresponda was personal and genuine, not automated, not mention warm and very friendly. I've had an amazing experience dealing with this brilliant organisation. Thank you to Dayana and team!

December 12, 2025
Unprompted review

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