Eccleston Aviation Reviews 

911
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly knowledgeable staff members for offering expert technical guidance and ensuring prompt, reliable shipping of authentic replacement components. Many buyers truly appreciate the incredibly helpful customer service and discover that the online ordering platform is exceptionally smooth, straightforward, and convenient for regular maintenance purchases. However, some people mentioned occasional delivery delays or temporary business closures caused by staff members taking their scheduled annual leave. Despite these brief scheduling inconveniences, consumers consistently remain extremely satisfied with the overall operational efficiency and the consistently high quality of service.

What people talk about most

Service

Customers had positive experiences with service, frequently praising the prompt delivery, helpful advice, and... See more

Delivery service

People report positive experiences with delivery service, highlighting that items are dispatched promptly and... See more

Order

Clients share positive opinions on order processes, highlighting that purchases arrive very promptly and well... See more

Staff

Consumers find staff to be positive, highlighting that the owner provides great personal service and expert... See more

Product

Users describe positive interactions with product, consistently praising the fast dispatch times, good value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Phoned on a Monday morning for a new Rotax oil filter, Simon not at work but asked me to order online and he would have one sent out asap as he was going on holiday the next day. My filter came on the... See more

Rated 5 out of 5 stars

Simon at Eccelstone Aviation, readily imparts his knowledge should you have questions regarding the products he sells and the faults on your rotax engine. Parts are good value and when ordered are dis... See more

Rated 5 out of 5 stars

Good web pages helped to identify and confirm selection of the correct parts. Eccleston Aviation’s reputation gave confidence that I was being supplied with genuine parts. Good follow up communicat... See more

Rated 5 out of 5 stars

The company was closed for annual leave so I couldnt order the part I needed until the following Monday. I ordered the rotax part online on the Monday, it was in stock and the order was processed and... See more


Company details

Written by the company

Rotax Aircraft Engine Sales, Repair, Servicing & Spares


Contact info

5.0

Excellent

TrustScore 5 out of 5

911 reviews

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5.0

All reviews

(911)

249 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Fantastic service, great advice on the phone, Parts arrived next day.

The kind of professional service we used to get years ago!

Thank you Simon for the advice and quick service!

August 19, 2026
Rated 4 out of 5 stars

Great service from Simon as usual

Great service from Simon as usual. Unfortunately the items (spark plugs) I ordered were not in stock but I was kept fully informed at all stages and once they arrived they were dispatched promptly and arrived with me as promised.

August 18, 2026
Rated 5 out of 5 stars

Excellent service

The company was closed for annual leave so I couldnt order the part I needed until the following Monday. I ordered the rotax part online on the Monday, it was in stock and the order was processed and posted the same day and arrived the following day.
Excellent service and I was flying again on Wednesday.

August 10, 2026
Rated 5 out of 5 stars

The team helped me yet again.

So easy to order, but saying that I still made a mistake with my address 🙃 Simon and the team soon sorted it , once I had emailed my correct address and the parts arrived super quick. Can’t praise the team enough. 😊😊

August 10, 2026
Rated 5 out of 5 stars

Good service all round

The ordered Rotax part arrived very promptly and was well packaged. I have always had very good service from Eccleston Aviation and Simon is a very helpful guy to do business with. Will use again.

August 7, 2026

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