eCigs-Direct Reviews 4,990

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 1 out of 5 stars

As a customer of 7 years, they used to be great at delivering to Ireland but they stopped without notifying me. When I phoned and asked if they could deliver to Northern Ireland, they said yes but req... See more

Rated 5 out of 5 stars

Always straight forward ordering. Fill in the Order, press the 'Pay' Button, then sit back and wait for the fast delivery. Never had any problems, and I've been using them for Years. As they sometim... See more

Rated 5 out of 5 stars

The company is great, quickly despatch orders. And I've always been satisfied with my purchases. But I must admit that these last automisers seem below par... they just don't seem to deliver the nice... See more

Rated 5 out of 5 stars

I can't find my usual brand of e-liquid in Northern Ireland anywhere. I am so glad i found eCigs-Direct as I ordered my liquid and its sent within 3 days, plus the more you buy the bigger the savin... See more

Company details

  1. Vaporizer Store
  2. e-Commerce Service
  3. Online Marketplace

Information provided by various external sources

eCigs-direct is the one stop superstore for great Vaping e-liquids and e-cigarettes. Top brands, Low prices & delivery, Vapouriz, Vivid, Pocket Fuel & more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic company

Fantastic service, easy ordering. I have used eCigs before and not a problem. Delivery is on time which is good as I sometimes forget to order till last minute.

January 26, 2024
Unprompted review
Rated 4 out of 5 stars

Cannot fault service and delivery…

Cannot fault service and delivery always tracked and lost or never not received! But a little more of a discount on times purchased wouldn't go miss as a loyal customer 😉 but never the less 👌 Thanks ecigs derict👍

December 19, 2023
Rated 5 out of 5 stars

I’ve been using this company for quite…

I’ve been using this company for quite some time now and have absolutely no problems with them I’m a 77yr old and not entirely comfortable with online ordering however when I have a problem I can phone the company and they are more than happy to help. To actually get to speak someone these days is nothing short of a miracle. Customer service is excellent and delivery normally within 3 days I can work out from when ordered when to expect delivery.i have also recommended this company to friends who are very happy and use them regularly.

December 19, 2023
Rated 5 out of 5 stars

I have used EcigsDirect for several…

I have used EcigsDirect for several years. They continue to provide a great service. Easy to use Website giving a large selection of products at very competitive prices. I always buy 20 packs therefore it entitles me to a discount. Occasionally EcigsDirect have Special Offers making my discount even better.They also provide an Easy “add to basket” and secure checkout. My identity is Confirmed by Text Message giving me piece of mind, knowing I’m definitely dealing with EcigsDirect. There is several optional secure payment methods. I always used PayPal but I didn’t have that option with my last order. I used Credit Card payment.. no problem. Unfortunately “Apple Pay” my usual method of Online Payment isn’t available. Shipping is Free, depending on size of order and Order received within a couple of days.
For me… Using is EcigsDirect is the Perfect online buying experience. Highly Recommended! ..

November 17, 2023

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