ECIGSTOREUK LIMITED Reviews 

260
•
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I make a purchase from this store every month religiously and to be fair I’ve never encountered any issues until this order. this time my order arrived with around £30 worth of items missing, pa... See more

Rated 1 out of 5 stars

Absolute fraudsters paid for items 11 days ago still no sign on a 2-3 day delivery scale the tracking code doesn’t bring anything up I’m being told wait 2 more days after being told to contact them on... See more

Rated 5 out of 5 stars

Amazing deals and fast delivery. Much better flavour than any other store. Will continue to keep buying from them, a lot cheaper than other places if you want to buy in bulk, I always get a specific f... See more

Rated 4 out of 5 stars

Great range , great product prices / offers. However , delivery slow and postage costs are over priced with no incentives to buy extra. BUT YOU DO COLLECT POINTS IF YOU ARE A REGISTERED CUSTOMER, AN... See more

Company replied

Company details

  1. Vaporizer Store
  2. also in
  3. Battery Store
  4. Electronic Cigarette Store

Written by the company

We stock all leading brands of vape liquid to cater any vaper and vaping style. From high PG mixes to high VG, and everything in-between, we are sure that you will find something suitable.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(260)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The vape i ordered didnt work and when…

The vape i ordered didnt work and when i emailed them about it they told me to charge it and let the fluid sit over night i did thay for three nights in a row and it still didnt work and when i emailed back i was ignored and then i emailed two more times and was continued to be ignored and then i found out they sent me the wrong vape anyway and still nothing back

December 2, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

hello,
I am sorry to hear that, please email us at info@ecigstoreuk.co.uk and our team will address your concern.
Sincerely,

Rated 5 out of 5 stars

Nice overall experience

December 2, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,

Rated 4 out of 5 stars

great site however i’ve not recieved…

great site however i’ve not recieved any updates on my order since placing it.

November 30, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
Please check your junk/trash folder on the email added in order.
For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

Quick easy and accurate

December 2, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad to hear that.
For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

Easy website to use

Easy website to use, good prices, fast delivery, what's not to like!

December 2, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad to hear that.
For any concern feel free to contact us.
Sincerely,

Rated 1 out of 5 stars

Six days

Six days , delivery.

December 2, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

I am sorry already mentioned on site about post strike and delayed at post end.
For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

Fast delivery

Fast delivery, reliable checkout

November 1, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad to hear that.
For any concern feel free to contact us.
Sincerely,

Rated 1 out of 5 stars

Sent expired Vape Pen

I ordered 3 vape pens, 1 elf bar and 2 elux pens. The Elf Bar pen was long expired on arrival. Purchased all at normal rates, no special discounts that would indicate something was less than perfect. The elux pen started leaking from the base and has stained my shirt. The elux's may also be expired, but they had no expiry date on the box. Evidence was sent to retailer but they ignored the expired pen and blames the manufacturer for the elux's and have asked me to send the "unused" pens back for refund on my own expense. Will have to get card issuer involved now to resolve.

Edit on 20/12/22 - Just to add, all evidence was sent to seller, which they ignored, so their response on trust pilots is disingenuous. Also, I filed a claim with my card issuer, who saw the evidence and instantly issued a full refund against the seller. Will not use this seller again.

October 27, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

I am sorry to hear that, as per details you have been already offered refund on the said item. We offer best prices in market. Can you please share the proof of such to info@ecigstreuk.co.uk
As you have contact 1 week after using the products. No worries we will be happy to provide required evidence regarding your order.
Sincerely,

Rated 5 out of 5 stars

Fab service

Fab service quick delivery

November 11, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad to hear that.
For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

Great choice of product and swift…

Great choice of product and swift delivery.
Really impressed.

November 3, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad to hear that.
For any concern feel free to contact us.
Sincerely,

Rated 1 out of 5 stars

Vapes leaking before i even opened them

I orderd sevral times never had a problem this month I ordered a box , and the vapes are sealed in the box but leaked everywhere in the bag, blue light keeps flashing so clearly they r dead/ ran out before opening and using them , i eamiled them sevral timed just to be egnored!!!!!

November 7, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

I am sorry to hear that, we never ignore any query from our valuable customers. Please share your detailed concern with us at info@ecigstoreuk.co.uk and our team will properly address your concern.
Looking forward to assist your concern.

Rated 5 out of 5 stars

On time delivery

On time delivery. Unfortunately I want in to collect the parcel but all around great service.

November 2, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad to hear that.
For any concern feel free to contact us.
Sincerely,

Rated 2 out of 5 stars

Disappointed

Only 2 stars because I did not receive in the shipment2 products but I got permission to return the money and in addition 2 products did not work. Of the 5 products ordered, I received 3 of which 2 were not functional.

October 28, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

hello,
I am sorry to hear that, can you please communicate your issue at info@ecigstoreuk.co.uk so our team can address your concern.
Thank you

Rated 5 out of 5 stars

overal experience

My overall experience has been superb. The website is well designed and offers great customer service throughout the ordering process and they also provide superb after care to the customer.
A points system offers the customer the option to get a reduction on future orders and they also provide discounts an promotion advice via email.

September 1, 2022
Unprompted review
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
Your welcome
For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

Ecig

Great many thanks

October 11, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
Your welcome
For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

I cant recommend these dark night aroma…

I cant recommend these dark night aroma king vapes. Price wise also good. There was issues of it arriving due to postal strikes but hey still came decently quick

October 1, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad to hear that you have your items.
Sincerely,

Rated 2 out of 5 stars

Bit unhappy

Bit unhappy. The vape itself good. Fizzy cola vape juice good. Slushy puppy redbull vape juice 0mg nicotine definitely had nicotine in. I'm not a smoker so didn't want nicotine vapes.

September 29, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Hello we are sorry for the trouble, that is really disturbing to hear as we only sell 0mg bottles. Please share the details at info@ecigstoreuk.co.uk for us to look into this matter.
Sincerely,

Rated 2 out of 5 stars

Not even a response

I placed an order for disposable vapes. Whenever I receive a order for disposables I open each one to test. I’ve had 2 faulty vapes ( that aren’t cheap) so I’ve sent a email with a video attached as proof. But not even a reply

September 13, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Sorry to hear about a trouble, there is no email from you to respond to. Please email to info@ecigstoreuk.co.uk along with your order number.

Rated 5 out of 5 stars

Great vape

Great vape. Came very quick. ❤️

September 9, 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look