I make a purchase from this store every month religiously and to be fair I’ve never encountered any issues until this order. this time my order arrived with around £30 worth of items missing, pa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolute fraudsters paid for items 11 days ago still no sign on a 2-3 day delivery scale the tracking code doesn’t bring anything up I’m being told wait 2 more days after being told to contact them on... See more
Amazing deals and fast delivery. Much better flavour than any other store. Will continue to keep buying from them, a lot cheaper than other places if you want to buy in bulk, I always get a specific f... See more
Great range , great product prices / offers. However , delivery slow and postage costs are over priced with no incentives to buy extra. BUT YOU DO COLLECT POINTS IF YOU ARE A REGISTERED CUSTOMER, AN... See more
Company replied
Company details
Written by the company
We stock all leading brands of vape liquid to cater any vaper and vaping style. From high PG mixes to high VG, and everything in-between, we are sure that you will find something suitable.
Contact info
6 Harris Street, M8 8EG, Manchester, United Kingdom
- 07426056572
- info@ecigstoreuk.co.uk
- ecigstoreuk.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The vape i ordered didnt work and when…
The vape i ordered didnt work and when i emailed them about it they told me to charge it and let the fluid sit over night i did thay for three nights in a row and it still didnt work and when i emailed back i was ignored and then i emailed two more times and was continued to be ignored and then i found out they sent me the wrong vape anyway and still nothing back

Reply from ECIGSTOREUK LIMITED
great site however i’ve not recieved…
great site however i’ve not recieved any updates on my order since placing it.

Reply from ECIGSTOREUK LIMITED
Easy website to use
Easy website to use, good prices, fast delivery, what's not to like!

Reply from ECIGSTOREUK LIMITED
Sent expired Vape Pen
I ordered 3 vape pens, 1 elf bar and 2 elux pens. The Elf Bar pen was long expired on arrival. Purchased all at normal rates, no special discounts that would indicate something was less than perfect. The elux pen started leaking from the base and has stained my shirt. The elux's may also be expired, but they had no expiry date on the box. Evidence was sent to retailer but they ignored the expired pen and blames the manufacturer for the elux's and have asked me to send the "unused" pens back for refund on my own expense. Will have to get card issuer involved now to resolve.
Edit on 20/12/22 - Just to add, all evidence was sent to seller, which they ignored, so their response on trust pilots is disingenuous. Also, I filed a claim with my card issuer, who saw the evidence and instantly issued a full refund against the seller. Will not use this seller again.

Reply from ECIGSTOREUK LIMITED
Great choice of product and swift…
Great choice of product and swift delivery.
Really impressed.

Reply from ECIGSTOREUK LIMITED
Vapes leaking before i even opened them
I orderd sevral times never had a problem this month I ordered a box , and the vapes are sealed in the box but leaked everywhere in the bag, blue light keeps flashing so clearly they r dead/ ran out before opening and using them , i eamiled them sevral timed just to be egnored!!!!!

Reply from ECIGSTOREUK LIMITED
On time delivery
On time delivery. Unfortunately I want in to collect the parcel but all around great service.

Reply from ECIGSTOREUK LIMITED
Disappointed
Only 2 stars because I did not receive in the shipment2 products but I got permission to return the money and in addition 2 products did not work. Of the 5 products ordered, I received 3 of which 2 were not functional.

Reply from ECIGSTOREUK LIMITED
overal experience
My overall experience has been superb. The website is well designed and offers great customer service throughout the ordering process and they also provide superb after care to the customer.
A points system offers the customer the option to get a reduction on future orders and they also provide discounts an promotion advice via email.

Reply from ECIGSTOREUK LIMITED
I cant recommend these dark night aroma…
I cant recommend these dark night aroma king vapes. Price wise also good. There was issues of it arriving due to postal strikes but hey still came decently quick

Reply from ECIGSTOREUK LIMITED
Bit unhappy
Bit unhappy. The vape itself good. Fizzy cola vape juice good. Slushy puppy redbull vape juice 0mg nicotine definitely had nicotine in. I'm not a smoker so didn't want nicotine vapes.

Reply from ECIGSTOREUK LIMITED
Not even a response
I placed an order for disposable vapes. Whenever I receive a order for disposables I open each one to test. I’ve had 2 faulty vapes ( that aren’t cheap) so I’ve sent a email with a video attached as proof. But not even a reply

Reply from ECIGSTOREUK LIMITED
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







