I recently was in Winsford Care Home in Clacton on Sea from 28th Jan to 25th Feb 2026 under the Recovery To Home scheme. I came from hospital where I had treatment for Guilliam Barre Syndrome and had... See more
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Massive shout out for Gabriella Twine the CAVS Info and Advice Coordinator for ECL South West. So cheerful and calming when we were faced with trying to settle mum back at home following a full hip re... See more
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Louise Simpson was absolutely brilliant and so so lovely with my son and I today. She was very sensitive when asking and finding out necessary information during the screening process. My son suffers... See more
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We are very pleased with the support we have been receiving from our ECL Job Consultant Mrs Katie Connolly. She has been very supportive and caring from day 1. Katie has been very encouraging through... See more
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Company details
Written by the company
ECL provides care and support services in Essex, Havering and West Sussex, supporting thousands of people to live safely and independently within their own homes and local communities. Our services support older people, adults with learning disabilities, adults receiving reablement services and people with sensory impairment.
ECL | Person-centred Care
Written by the company
- ECL values itself as being a quality, responsive and progressive organisation.
- Our mission is to provide existing and new customers with choice and control when accessing services that support their independence and for ECL to be recognised as the company that best meets their needs.
Contact info
Victoria Road South, CM1 1QH, Chelmsford, United Kingdom
- 03330 135 438
- ECL.ContactCentre@essexcares.org
- ecl.org
4.8
Excellent
355 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ECL | Person-centred Care
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team.
Thanks,
The ECL Marketing Team
Wonderful welcome from staff members…
Wonderful welcome from staff members upon arrival. The atmosphere is just lovely and the attention to detail to the environment is exceptional. Users of the service are settled, content and happy. It is clear that this service goes out of it's way to ensure the enjoyment of the people who use it.
May 9, 2025
Unprompted review
Reply from ECL | Person-centred Care
Hi Melissa,
Thank you so much for taking the time to write this review, it's greatly appreciated. The team works so hard to ensure our customers are provided with excellent activities, so I am so glad it does not go unnoticed.
We look forward to seeing you again soon, and I will pass this lovely feedback on to the team.
Oliver Mann,
ECL Loughton OP Lead Manager
Professional & Engaged Team
Really professional and engaged team who want the best for the candidates and the businesses they are working in. Were always available and nothing was too much of a problem and mostly, they care about their job and the people they represent and support.
May 8, 2025
Unprompted review
Reply from ECL | Person-centred Care
Hi Peter,
Thank you for your positive review, which highlights the support you have received as an employer.
It has been a pleasure collaborating with you, and we look forward to continuing to work alongside each other.
Many thanks,
Sam – Inclusive Employment Team Manager
Walter Boyce
Friendly, accommodating and caring staff. My son thoroughly enjoys his time there, the staff ensure he has a varied day and his needs are met without any issues. I would highly recommend Walter Boyce, ECL.
April 30, 2025
Reply from ECL | Person-centred Care
Dear Miss Kendall,
Thank you for leaving such a positive review and your kind words about the support that you received from the Walter Boyce Service.
The team always goes above and beyond to make sure that everyone’s needs are being met daily and that they always have a positive experience at the centre.
It means a great deal to us, as a team, that the support we provide has been so greatly received. We pride ourselves on our exceptional service.
Thank you again for your feedback, I will ensure that your kind words are shared with the team.
Kirsty Wright,
Lead Manager, Day Opportunities South
I have been searching for jobs for a…
I have been searching for jobs for a few months. Mel has helped me with my CV, Vocational Profile, interview practice, finding volunteer work and gaining confidence and experience. It has been fun!
April 29, 2025
Unprompted review
Reply from ECL | Person-centred Care
Hi Crystal,
Thank you for taking the time to write this review, that reflects the support you have received from Mel.
It has been a pleasure to support you so far, and we look forward to continuing to offer you support and guidance.
Kind regards,
Sam – Inclusive Employment Team Manager
Wendy, Reece
Wendy, Reece has helped me massively all the way to employment, from not having any idea of what i wanted to do for work to now working in somewhere i love and have masses amount of support from my team,
They don't only help you with finding you a job, they also helped with my confidence, as I'm not that great talking to people to now it literally being my job, and i love it.
I would only ever have good things to say about not just Wendy and Reece who helped me a lot, but ECL in general.
They helped me make a CV, helped with my communication skills, helped with grammar skills, helped with interview skills, came with me to interviews, supported me until the starting date of employment, came with me for the starting week and the next just for support if i ever needed.
100% would recommend,
Unbelievable amounts of gratitude.
Thank you Wendy and Reece.
June 3, 2024
Unprompted review
Reply from ECL | Person-centred Care
Hi Luke,
Thank you for taking the time to write your lovely feedback, that reflects the support you have received from Wendy and Reece.
Congratulations on your new job! It’s great to hear that the support has helped you to settle into your new role. We look forward to continuing the support and seeing you flourish in your employment!
Kind regards,
Sam – Inclusive Employment Team Manager
Today we had our initial appointment…
Today we had our initial appointment with ECL and the lovely Linda & Louise came to meet with us. They were fantastic with my son and very reassuring. The process was explained very well and they both were very positive in their manner. I could not recommend them enough. Thank you ladies!
April 23, 2025
Unprompted review
Reply from ECL | Person-centred Care
Hi,
Thank you for taking the time to leave such a fantastic review, I am pleased to hear that the meeting with Linda and Louise was a positive experience for yourself and your son.
Kind regards,
Lauren
Inclusive Employment Team Manager
Linda and Louise
Linda and Louise, the Inclusive Employment screening officers, visited my son and I at home following my request for help to find supported employment for my autistic son.
He was very nervous initially as meeting new people is not his strong point. However, these lovely ladies were delightful and so friendly that we both felt very comfortable and reassured.
They were both professional yet understanding and left us with hope for the future.
Thank you Linda and Louise.
April 9, 2025
Unprompted review
Reply from ECL | Person-centred Care
Hello,
Thank you so much for leaving such a fantastic review! It’s lovely to hear that you both felt comfortable during the screening process and we look forward to supporting your son in his search for paid employment!
Kind regards,
Lauren
Inclusive Employment Team Manager
Professional, passionate and caring.
We were looking for a day care centre for my mum who has Alzeihmers and came across ECL Jessop Court. Mum went for a taster session and enjoyed it so has been going for one day for a number of weeks now. The group is small and has fantastic staff all round who are professional , passionate and caring. Mum thoroughly enjoys herself while there as they do various activities throughout the day which helps keep the clients stimulated. I know while she is there she is safe and well cared for . Would highly recommend.
April 8, 2025
Unprompted review
Reply from ECL | Person-centred Care
Hi Julie,
Thank you so much for your lovely feedback, it is so great to hear. Mum has really settled in and it is great to see how engaged she is with the activities we provide. I will share this with all the team.
Thank you!
Oliver Mann
OP Loughton Lead Manager
great service
Sam, is always very helpful and supportive towards me and helps me in my very stressful and very difficult circumstances.
April 2, 2025
Unprompted review
Reply from ECL | Person-centred Care
Hi Robert,
Thank you for leaving this review, we really appreciate the feedback! I’m glad Sam’s support has been helpful for you!
Many thanks
Adele Hunter – Inclusive Employment Team Manager
ECL Ashleigh Centre
ECL Ashleigh Centre
It’s Very Good 👍
I have been attending ecl Ashleigh Centre for about 30yrs and I love going there.
I think all of the people that take care of me there, know me well and understand me.
The staff are always friendly and helpful.
I enjoy the activities that I do there, like playing snooker, puzzles on the computer, making a nice cup of coffee and going for walks.
I can move around easily inside the building and am able to join in activities with others or quiet time if I want to.
I never want stop going to Ashleigh Centre 😀
April 2, 2025
Reply from ECL | Person-centred Care
Thank you for your fantastic review!
We're excited to know that you have been enjoying your time at ECL Ashleigh Centre for the past 30 years. It’s incredibly gratifying to hear how our staff have positively influenced your experience, ensuring you feel understood and cared for.
We're proud that you appreciate the variety of activities available, from playing snooker and tackling computer puzzles to making coffee and enjoying walks.
It's affirming to know that you find our environment accommodating and inclusive, providing the perfect balance of engagement and tranquillity.
Many thanks,
Carla Tomasio
Lead Manager, Ashleigh Learning Disabilities
Caring, Supportive and Trustworthy
ECL have been fantastic in caring for my mum during the day. The staff are kind, attentive, and always ensure she is well looked after. She loves going and always comes home happy, which gives me so much peace of mind. They also take her on outings and share photos with me through their app, which is a wonderful way to stay connected. Knowing she is in such safe and caring hands has taken a huge weight off my shoulders. I’m so grateful for their support and highly recommend ECL to anyone looking for compassionate and professional care for their loved ones
March 31, 2025
Reply from ECL | Person-centred Care
Hi Helen,
We really appreciate your kind words on our service and staff team. Always a pleasure to support not only our customers but families or main carers to.
Thank you again!
Jessica Shorey,
Lead Manager - Older People Day Centre Service
The people and staff were brilliant
I like to thank the people finding me a job they are amazing people and the staff are brilliant. And ecl are fantastic and I made loads of best friends there and we are family.
April 1, 2024
Unprompted review
Reply from ECL | Person-centred Care
Hi George,
Thank you for leaving such a positive review. It’s great to hear that the staff have been brilliant and with their support you have been able to find a paid job!
We wish you the best of luck in your continued employment!
Many thanks,
Adele Hunter – Inclusive Employment Team Manager
Thank you from Vecteo
Thank you for helping us place the right people within our workplace.
your clearly understand our business to find the right candidates for us and then provide the right amount of support to help them settle into their new position with us
then add the support that you give us through this process it all adds up to a positive outcome for everyone
many thanks for being there.
February 24, 2025
Unprompted review
Reply from ECL | Person-centred Care
Hi Vecteo,
A big thank you for taking the time to leave such positive feedback! It’s great to hear how ECL has been able to find you suitable candidates and support them to settle into their role.
Looking forward to seeing our candidate thrive in their role and continue with the positive outcome!
Many thanks
Adele Hunter – Inclusive Employment Team Manager
Just would to say thank you you for…
Just would to say thank you you for helping me to get a paid jobs and thank you for everything and help to build up my confidence.
March 24, 2025
Unprompted review
Reply from ECL | Person-centred Care
Hi Becky,
Thank you for taking to the time to leave this lovely review.
It’s great to hear how ECL's support has enabled you to build on your confidence and resulted in you finding a paid job.
We wish you the best of luck in your employment!
Many thanks
Adele Hunter - Inclusive Employment Team Manager
The ECL team have been amazing and I…
The ECL team have been amazing and I would recommend to everyone.
March 24, 2025
Unprompted review
Reply from ECL | Person-centred Care
Hello Clare,
Thank you for your kind words and positive review. We are so pleased you had a great experience with our team!
Thanks,
ECL Marketing team
Well run company, efficient employees
ECL cared for my mum after she was discharged from hospital.
The carers were reliable, hardworking and compassionate. Also really cheerful and friendly. Our experience was with a well-run company.
I only wish I could hire them privately.
September 20, 2024
Unprompted review
Reply from ECL | Person-centred Care
Hi,
We really appreciate your lovely feedback! It's fantastic to hear your mum enjoyed working with our team.
Thank you!
Best,
ECL Marketing Team
Ecl , review.
Thank u Kelly & the team of ecl , for all ur hard work in placing Carl in a new job , which suits his need , & for ur constant support.
Kind regards
Mr & Mrs Jenkins.
March 19, 2025
Unprompted review
Reply from ECL | Person-centred Care
Hi John,
Thank you for taking the time to leave this lovely feedback.
It’s great to hear how Kelly’s support has enabled Carl to find a job that suits him! We wish Carl the best of luck in his employment.
Many thanks,
Adele – Inclusive Employment Team Manager
Great service
Great service, would highly recommend if you have learning difficulties and are having trouble with finding employment
March 18, 2025
Unprompted review
Reply from ECL | Person-centred Care
Hi,
Thank you for leaving such a positive review Sam, it’s great to hear that you would recommend Inclusive Employment to others too!
Kind regards,
Lauren
Team Manager – Mid
Inclusive Employment
It's really good it help me with my…
It's really good it help me with my confidence
March 17, 2025
Unprompted review
Reply from ECL | Person-centred Care
Thank you for taking to the time to leave a review.
It’s great to hear how ECL's support has been helping with your confidence.
We wish you the best of luck in your employment!
Anna Gant
Operations Manager - Inclusive Employment
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