Eclat Emporium

Thieves - item took 6 weeks to arrive and the quality was appalling and did not fit. Wrote to customer service but they insisted that I should pay the return postage to China or they would give me a discount voucher towards next purchase. They show an Amsterdam office address to fool you into thinking it’s a European company but just another cheap Chinese Primark.

They're really bad and I think maybe a scam.

Said that they were a Dutch company but their products ship from China.

Thieves!!!! Do not order from this company!!!!!! The quality of their clothes are awful and nothing like the pictures on their website. The sizing is completely wrong. This company should be criminally investigated and closed down. They refuse to issue refunds and try to offer you more faulty clothes instead of your money back.

Wish I had read the reviews of this company before I spent £100 on items that were totally not fit for purpose. Sizing is shocking and so is their customer service. Don’t offer refunds, want to offer you 30% discount on another product. Not a chance! Avoid at all costs everyone!

Same here guys, I fell for the online presentation this company puts out there, ordered two of their so called Ryan Ricci Baggy Tracksuit Bottoms thinking I would have some top quality cool but retro style bottoms. Well........what turned up was nothing short of a joke. Brown corduroy, flimsy, cheap flared trousers that hung 'half mast' off my legs. I looked like a scarecrow! I would have laughed if I hadn't have been conned out of £75..... The good news for you all is, if you paid using your bank card, contact your bank and explain what you've received. I did this and they passed me through to the disputes team. Ok, this is equally as annoying as had to hang on the phone for over 20 mins, but I was determined. They refunded me my money! It's worth a try guys. It's too easy to just give up and let these scammers keep doing what they are doing! Don't let them....times are hard and getting harder, so go get your money back!

Item quality was not worth the money. Also brought a large and was too small for a mens small.
Automated email reply about my return offering me 75% off my next purchase.
I just want my money back.

DO NOT BUY FROM THESE

Scam site, avoid. fake pictures, fake addresses, fake reviews - items look like they cost pennies to make. Don't waste any time - do a chargeback on your credit card. They will get you the refund.

Needs to be shut down and whoever opened this business is shocking and taking people's money without sending the items fuming at myself for not reading reviews 80 quid gone 😤

-10 stars. An absolute ridiculous company. Cheap materials and avoid giving a refund. Been trying to get a refund for over a month now with minimum response. Absolute joke of a company! Ridiculous prices for the quality. Wish I never bought from here and never will again!

I wish I had read the reviews before making the mistake of purchasing anything from them. Sizes are off, quality isn’t great and the prices are quite high for what they send.
BEWARE! They don’t offer refunds. THEY WANT TO SEE PHOTOS OF YOU WEARING THE CLOTHES THAT DONT FIT AS ‘EVIDENCE’ - this is completely unacceptable and unethical!!!
Do not buy!!!
They ‘offer’ store credit in place of refunds. Goes against any consumer rights!!!

COMPLETELY CON ARTISTS! POOR QUALITY ITEM, DESPITE CONTACTING THEM FOR A REFUND, THEY TOOK WEEKS TO REPLY, OFFERED A MEASLEY DISCOUNT ON A POORLY MADE & DAMAGED ITEM. AND, I’M STILL WAITING FOR THEM TO REPLY TO ME!
***KEEP CLEAR, BETTER OFF JUST PUTTING YOUR MONEY DIRECTLY INTO THE BIN! ***

Do not waste your money on these criminals! Wrong size, wrong colour and the quality was pitifull! When I requested a returns address and number, they stopped all communications!! - At least Richard Turpin wore a mask!! Thieving B'stards!! Be warned!!!!

Would give -5 star if I could.
Cheap material, bad manufacturing and no response from customer service which states 24h in getting back to you that’s a joke in its self.
COMPANY IS A JOKE NEVER USE THEM PLEASE PRIMARK BETTER !!

Dodgy online store. Poor quality no refunds , max one reply to your email. Do not buy anything from them. No refund no exchange , they offer you discount to keep the product as well but never give you discount code for future purchases if there is no other choice to have refund.

DO NOT USE THIS COMPANY!!
My son ordered some cargo pants, they arrived and the quality is extremely poor. We have sent several e-mails asking to return and receive a refund. No reply to any e-mails

Updating people so I had a response backabout my other 2 tracksuits I ordered December the 12th they finally responded saying sorry we are out of stock with them you have 1 of 2 options
Option 1 choose a substitute basically or
Option 2 100percent store credit lol
I said I don't think so your problem it ain't in stock I want a refund back in my bank
I have done a chargeback with my bank anyway
Please guys any one off you need to file a charge back with your bank or credit card company if you are not getting responses to return item or wrong item sent or the item is not how described because it's disgusting what there doing and they get charged for every chargeback claim as well as losing money we paid for our items so they will get what they deserve PLEASE FILE A CHARGEBACK IF NOT HAPPY AND GETTING IGNORED BY THEM AND KEEP UPDATING US PLEASE .

I wish I had read all these reviews before placing an order!! I have ordered in Nov and still in January the status showing pending!!!!!! I emailed them and they did not even bother to reply!! How do we report them as scam????

Ordered from this company item which l received was nothing like displayed on there website be very careful as you have to pay for return shipping which probably cost more than item ,don’t fall in the same trap as myself

This company will not take a product back.. you will have to return it to China yourself which may take three months!! They will not give a refund untill the product reaches China. They will only offer money off next item you order..will never order again .

Terrible still waiting on 2 tracksuits only 1 delivered said they are waiting on supplier to tell us if in stock I said no don't just refund me for them 2 the purple tracksuit Idid receive is terrible quality there must be something can be done to companies like this surely with visa or something I don't know anyhow I have done a chargeback waiting now for there reply and then to send evidence !!!!