Eclat Emporium 

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Rated 1 out of 5 stars

Do NOT buy from this company. I think it is a scam. They'll send a very different item to what you ordered, and then want you to send it back to their warehouse in China at your own expense, to even... See more

Rated 1 out of 5 stars

absolutely awful - avoid. i bought some fairly expensive joggers (2 pairs for £90) thinking they’d be high quality but what arrived are so cheaply made using such poor quality material that they... See more

Rated 1 out of 5 stars

Absolute nightmare isn’t there no regulation for advertising this companies products Not at all what you see on the websites sizes are terrible medium size would be xs nd the sleeves nearly at el... See more

Rated 1 out of 5 stars

Ordered 2pr of mens cargo pants in XS, order totalling £57. After about a month they finally arrived but were of extremely poor quality and appeared to be more like an XL. Asked for return address and... See more

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(341)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

do not buy of this company

do not buy of this company . I have bought a pair of trousers that look nothing like the pictures they show. there cheap material bad replicas from China. they don't give you money back they try to offer you 30%off your next order. and tell you its got to be sent to China for a refund and your liable for costs and it's expensive. absolutely disgusting theifs.

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

ZERO STARS WOULD BE MY APPROPRIATE…

ZERO STARS WOULD BE MY APPROPRIATE RATING
DO NOT ORDER FROM THIS COMPANY.
dress arrived not great asked to send back and after weeks of trying I have now to send it back to China and it could take several months.
please stay clear.
What I will say is check the contact address on website......

October 25, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scam of a company

Absolute scam of a company. Goods are wrongly sized, my XL coat was even too tight for my daughter who is a size 10! They won’t give you an address to return item to and won’t give you a refund. Do not buy from them. They are not even worth 1 star.

November 5, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid avoid Fruad company

I bought a dress for £45, I received a net worth £2. What on earth, do you laugh or cry with this. I've asked for a refund or will be contacting trading standards and my bank as description does not match what was ordered. Terrible company, terrible individuals who think this is ok. Disgraceful.

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

Invalid Returns Policy

Again, I would like to give a zero for this experience.
The item I ordered took ages to come. When it did arrive it was nothing like the picture or description, tiny and of very poor quality.
Their returns policy is nothing like they advertise. After numerous emails avoiding allowing a return I was informed I had to post to China and it would cost me more than the item. I will be reporting them if this is not resolved shortly. I urge people to NOT buy from this company.

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible!

Terrible!! As everyone stated. Shocking quality with no option to return. Do not purchase anything from them. It's all a scam.

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

Waste of money!

I wish 0 stars was an option here.. Please read the reviews before placing an order with them! What a scam! I received such a poor quality item, which took weeks to arrive. And just learnt that there is no possibility to return it!

November 25, 2024
Unprompted review
Rated 1 out of 5 stars

Dissatisfaction

Please be careful buying anything from this co as they will not let you return it
I tried for 1week to return a cardigan which was terrible quality and never got anywhere and eventually gave it to charity
They have now got the cheek to email me saying it’s been two months since I purchased anything from us
Please don’t use them

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

I could kick myself for not reading the…

I could kick myself for not reading the reviews before I ordered. What a scam. I received a poor quality item and now to return it I am told I have to send it to China (at my own cost), taking 2-3 months before I will receive my refund (if I ever). They asked for a photo to stall time - I responded - do you not know what you sent? Then I was offered 30% off at the next order - why would I order from a company who provides inferior products and has no notion in returning my money?! The correspondence between us has been going on for 4 weeks now - I agree - get this scam shut down.

November 4, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible jacket cost £80

Terrible jacket cost £80. Body size fine. Arm size of a two year old. Tried to return. Ha ha. The lying scammers (it claims no quibble returns) said we would have to send it ourselves back to China. Don’t use them. I feel like such a fool for trusting this scam site.

November 8, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give it no stars I would

If I could give it no stars I would. Ordered coat but too small. They said they would send another for free, then changed to give me store credit for less than half the price of £89 I said give me return address. Tried to get it many times to no avail. It was only when I said I’d contact my card provider that I got the address.
It has cost me over £30 to send coat back.
And they say it will be about Two to Three months until I get my money back.
Not a good company. Buy locally.

November 8, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY
Awful quality and a total rip off
Ordered a jacket that was totally different to the rubbish that they sent - then they offer a discount if I wanted to keep it - sent it away for a refund - stuck in customs - what a joke. Please save your money!!

November 21, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company.
Boots incorrect size. Far too small even though I ordered a size larger! Very poor quality. Return policy is to send to China at my cost or a discount off a further, price inflated item.
Avoid, avoid, avoid!!!!

November 21, 2024
Unprompted review
Rated 1 out of 5 stars

Sizes incorect

Orderd size 5xl on a gilet and fleece, they arived in just over a week,
Quality of deliverd items was very bad also size wise they were large and at best a 2xl on the fleece even tho the size tables in them say 5xl. Measurements confirm they are no where near 5xl only 2xl on fleece but only just. Won't use them again

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM HERE THEY ARE A SCAM…

DO NOT ORDER FROM HERE THEY ARE A SCAM The worst company ever pretends to be an English outlet there’s no phone contact ignores all requests for a refund , arrives with wrong items two months after ordering
But it was also my mistake for not doing my home work and looking them up on trust pilot but they did come across as a proper retailer

October 4, 2024
Unprompted review
Rated 1 out of 5 stars

Worse experience ever with this…

Worse experience ever with this company. Wish I had read the reviews earlier. Gutted the quality is awful. Please don’t make the same mistake as the rest of us in here. Wish there was an authority to stop them from trading in the UK. Awful customer service. Offering me 30% discount of my next purchase and saying I can keep the items to save myself on postage to China!!! I thought it was meant be Denmark. Spent over £200. Will never buy again from them. Yes, AVOID!!!!

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER.

DO NOT ORDER.
Usually I do not leave reviews. However, if I can save you disappointment and save you loss of money, then I must leave a review.
Clothes too small.
Many emails sent requesting return/refund.
Finally got a reply, saying nothing of any use.
I will have keep chasing to get a refund for items of value over £130.
AVOID THIS SITE.

November 19, 2024
Unprompted review

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