Eclipse Broadband Ltd Reviews 499

Had problems signing in to Eclipse, but Matt sorted it out in no time at all.
Great Customer Service followed up with a text a couple of days later with some new passwords for me.

Jumped on a web chat with Ryan as I had an issue logging onto the portal, within minutes Ryan had me logged back in. A polite and professional person who clearly gives his best on each and every call/web chat

We've been having problems with Eclipse's portal since it changed so I contacted them for help... Ryan was great : once I explained the issue, he sent me 8 months of missing invoices - simple, efficient and very polite - thank you!

So easy to get in touch and report our broadband speed tech issue. Russell was clear and concise with his instructions and helped us retest and raise a fault ticket

I have used Eclipse for nearly 20years and the service has been excellent.

Used online chat to resolve problem viewing bill.
Helpful advice given.

Eclipse were prompt and very helpful as always. Had a problem with password access to the billing web-site. Matteo helped me fix it very efficiently. I would recommend Eclipse to anyone a their service has ben consistently good over a number of years

I had two chats with Norbert about problems with emails. He was very patient with my lack of expertise, and very clear in his instructions. The problems are resolved.

Had a problem with the billing portal, which was quickly sorted out by a very helpful guy called Ryan. Thanks

My broadband was not working so
I got in touch with Eclipse and spoke to Matt in the technical department. He was really patient and kind and gave me lots of help and advice so I was able to solve the problem.
I have been with eclipse for about 15 years and every time I have needed help I have always had great, personal service.

Query addressed quickly and informatively. Many thanks to Oliver´s efficient and friendly advice.

Quick and helpful response from Freya using live chat.

Freya responded quickly to my chat request, discovered the problem and responded appropriately and rapidly. I have always found Eclipse's customer service excellent.

My problem was addressed in a polite, speedy and helpful manner. My systems were checked and tested. This involved Michael, Vince and Samuel. I was advised that OpenReach had been informed of the problem. It transpired OpenReach were having problems on their local network and that my problem was not in isolation. The Eclipse team continued to monitor the situation and kept me informed. Very good service.

Used the online chat device to sort out a billing enquiry. Ryan was professional and sorted it out very quickly.
Thank you Ryan.

I spoke in an online chat with Ryan as I was unable to get to the billing portal. Ryan was very helpful and responsive and added that they were having an issue with the portal and offered to send via email. This was perfect. Ryan was helpful and polite.

I called in and spoke Michael who helped me be able to send to google email addresses now

Online chat with Freya because the billing portal was down. She investigated, and offered to send my bill by email which she did very quickly.
The usual helpful service from Eclipse 👍

Good professional understanding of customer needs. Helpful, accurate and "on point".

Complex ongoing problem with old copper wire and connections which crop up due to sticking plasters by BT , however so far so good as the two BT guys , Harley and Sandy , looked harder at the job as they had been directed by Russell at Eclipse and found faults that others had missed and they did not , as others have done , try to cut and run. Their attitude was uplifting.
Russell has been supporting me through this , which has been an annual event due to the age of some of the equipment on the line.Russell ( Turner ) has been empathetic , caring and concerned and deserves a medal for having to listen to me going on about the problem , which we now hope will stay away.
Thanks Russell.