Eclipsecarsales Reviews 

241
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and knowledgeable, creating a friendly and non-pressured environment. Many found the overall service and car buying process to be smooth, easy, and hassle-free, often highlighting excellent after-sales support for any minor concerns. Reviewers also frequently noted that the vehicles purchased were in good condition and exactly as described. However, some customers also noted significant issues with the vehicles themselves, such as unsafe or faulty tyres discovered shortly after purchase. Additionally, some people mentioned dissatisfaction with the after-sales support when serious problems arose, citing a lack of accountability and difficulty in resolving issues.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professional, knowledgeable,... See more

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing satisfaction with their... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy and relaxed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

can’t thank Danny at Eclipse Cars enough for making my car buying experience such a positive one. From the very first conversation, he was friendly, helpful and approachable, with absolutely no... See more

Rated 5 out of 5 stars

Extremely relaxed process with no external pressure to decide and afforded a nice unaccompanied 25test drive which showed that all was OK. A few items required sorting, which was a agreed to and all t... See more

Rated 5 out of 5 stars

I recently bought a 2011 Mitsubishi Outlander from Eclipse Car Sales Ltd, and I couldn’t be happier with the experience. From start to finish, Mark was incredibly helpful, honest, and easy to de... See more

Rated 5 out of 5 stars

Tom has been absolutely amazing from start to finish, this is our 3rd purchase with Eclipse cars and honestly cannot think of 1 fault. Service has been professional, full of knowledge and helpful.... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

241 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(241)

106 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID this car company..

AVOID this car company..
We bought a car for our 17yr old who’s learning to drive…a little Peugeot 107
Various things wrong with car contacted garage to highlight. We were told they would come back to us and guess what!!!
Not a thing…
All smiles when you are buying the car but guess what🤡🤡

January 2, 2023
Unprompted review
Eclipsecarsales logo

Reply from Eclipsecarsales

Thank you for your 1 star review.
We have however called you daughter at the very least twice to book her in but she doesn't pickup. We have also emailed. Even though the car is 15 years old we still want to help with any niggles BUT we can only do this if you make contact. Please call us on 02382028811 to book in. Many thanks

Rated 3 out of 5 stars

Nice Car Low part exchange

Car is fine, as described, although two rear tyres were very close to legal limit and replaced a few days after purchase. About 2/3 of the new tyre price was given as an allowance at the time of purchase. Part exchange price was lower than quoted , albeit, several weeks previously and about £600 lower than quoted by several online companies, Good service and would use again but would do so without part exchange and sell privately.

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant.

Brilliant.

The sales people are very friendly and helpfull. Helped me get the best deal for my car and the transaction was very smooth.

Well recomend this dealership to anyone looking for a new car

December 10, 2022
Unprompted review
Rated 3 out of 5 stars

Bought an Audi Q3 from Eclipse cars

Bought an Audi Q3 from Eclipse cars, Paul was helpful on the day but the aftercare from him is appalling, he promised to contact me with issues I had that was 2weeks ago , there secretary is very helpful , I’ve requested a 2nd key with no response , they paid for 2 tyres but when fitted the back 2 were needed to be replaced at my expense , not my best buying experience,

September 4, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, no questions unanswered.
Coffee and a good chat about the purchase.
Friendly polite staff that go the extra mile.
10 out of 10 from me.

August 30, 2022
Unprompted review
Rated 4 out of 5 stars

Arranged to collect car at 4pm

Arranged to collect car at 4pm, waited till 4:20 due to previous buyer arriving late and was told it would be another 10 mins. Handover eventually at 4:45. Vehicle now needs new sensor but apart from that seamless and wonderful vehicle so far.

May 10, 2022
Unprompted review
Rated 5 out of 5 stars

Roy and his team were helpful and…

Roy and his team were helpful and friendly without being pushy allowing for us to take the time we needed to look around the car we were interested in and subsequently bought. Roy made the process of buy our new car very easy. Highly recommend.

May 5, 2022
Unprompted review
Rated 4 out of 5 stars

Best customer care I have come across…

Best customer care I have come across in a long while!
Paul & his team were very helpful and professional during the whole process from start to finish and the quality, standard of the car is amazing!
Will definitely recommend and come back for my next car upgrade.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Paul made it so easy with great communication especially after travelling a long way. Car was exactly how described and part exchange was easy. Would highly recommend these guys. Great site easy to find.

March 4, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Found staff very helpful and made it easy to complete purchase.
My only reservation was that I have still not receivednthem correct MOT Certifiacate for the veheicle. All I was supplied with was a DVLA printout. Hopefully I will receive it soon

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Very Professional

Very Professional
Very Professional sale from Wayne of my C4 Picasso, accurately described, great price and from my first phone call to handover day communication, knowledge, and attention to detail were second to none, I travelled from Fife Scotland and was not disappointed, would highly recommend Eclipse to family and friends, First Class and my new car was Immaculately presented.

November 30, 2021
Unprompted review
Rated 5 out of 5 stars

Volvo XC60 from Eclipse Car Sales

Just bought a used Volvo from Eclipse Car Sales, and have to say it was easily the most pleasant car buying experience I have had. Roy and his team were very knowledgable and helpful throughout the process. All of my questions and requests were dealt with quickly and professionally. I would happily recommend them to family and friends. Thanks guys

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely genuine couple that dealt with…

Lovely genuine couple that dealt with my purchase, made to feel comfortable and unrushed in my decision to buy my vehicle, helped with finance and drove away within 2 hours of seeing vehicle at the showroom. Thanks Roy and Paula.

September 16, 2021
Unprompted review
Rated 4 out of 5 stars

I bought a second hand car from Eclipse…

I bought a second hand car from Eclipse Car Sales. I had a serious fault on the vehicle after a few weeks of running it. The problem was quite complicated and took a year on and off to find the solution. The car had to go back and forth many times but they always supplied a loan car. What I want to say in this review is that they did not give up on me leaving me in a mess. They persisted at cost to them until they diagnosed and fixed the issue. This shows true professionalism and trust. They even collected the car from me on several occasions which they did not have to do. Would I use them again?. You bet..

August 11, 2021
Unprompted review

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