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Green Box Reviews 285

TrustScore 4.5 out of 5

4.6

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Company details

  1. Staple Food Package

About Green Box

Written by the company

Green Box ist ein Großhändler für nachhaltige Foodservice-Verpackungen im Ein- und Mehrweg-Bereich.

Unsere Produkte bestehen aus nachwachsenden Rohstoffen, dazu gehören: Holzfaser, Zuckerrohr, Recycling-Papier oder Palmblatt.

Unsere Kundschaft gehört dem B2B-Bereich an und das Angebot richtet sich vor allem an: Gastronomie- und Hotelleriebetriebe sowie Cafés, die ihre Speisen für den Verzehr unterwegs anbieten.

Da Nachhaltigkeit und Umweltschutz für uns an erster Stelle steht, gleichen wir all unsere CO2-Emissionen zu 100 % aus.

Am besten kannst du unsere umweltfreundlichen Verpackungen, wie Schalen, Becher, Teller oder Strohhalme in unserem Shop bestellen. Solltest du jedoch Rückfragen haben oder eine detaillierte Produktberatung benötigen, steht dir unser Vetrieb gerne telfonisch oder per Mail zur Verfügung.
Du erreichst uns montags bis freitags von 08:30 Uhr bis 12:30 Uhr sowie von 13:30 Uhr bis 15:30 Uhr telefonischt, unter: 0049 (0) 421 / 246 87 87 0 oder per Mail: info@ecobiopack.ch.

Falls du noch nicht die passende Food-Service-Verpackung für deine Bedürfnisse gefunden hast, kannst du online kostenfreie Muster bestellen, damit die Artikel getestet werden können.

Noch ein paar Informationen zum Bestellen:
Wir liefern aus Deutschland in die Schweiz und Liechtenstein, daher beträgt die Versanddauer 6-9 Werktage.
Der Versand erfolgt immer verzollt und versteuert.
Ab einem Warenkorbwert von CHF 250 liefern wir versandkostenfrei.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

285 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Definitely recommend! (minus the long shipment)

I am very satisfied with their environmentally friendly products, and their service of sending samples for free. Customer Service is also excellent in the sense that they respond swiftly and have been helpful throughout the process.
The only reason I give it one star less, is that the shipment takes very long, compared to any other online orders I normally have. I do wish this could be improved.

September 18, 2025
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Reply from Green Box

Thank you very much for your review and feedback. We are always striving to optimize our processes and are therefore very grateful for your comment regarding delivery times.

Rated 5 out of 5 stars
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Reply from Green Box

Hi Robin, thanks a lot for your feedback! We are still continuing to explore ways of shortening delivery times to Switzerland. Your Green Box / Ecobiopack team wishes you lots of joy with our climate-compensated packaging

Rated 5 out of 5 stars

Great customer service

Great customer service. Recommended.

October 10, 2024
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Reply from Green Box

Hello!

Thank you for your positive review & recommendation. 🌟 We are already looking forward to your next order in our online store. 💚

Best regards from the ecobiopack CH team, Anna

Rated 5 out of 5 stars

Active very fast with the sample…

Active very fast with the sample products. These helped me lots for planning for my Oder in the future.

February 6, 2024
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Reply from Green Box

Thank you very much for your review. We are delighted to hear that you were impressed by the sample order of our products.

Thank you for the 5 stars and best regards,

Shanice from your ecobiopack team 💚

Rated 3 out of 5 stars

Mostly perfect but transport not good

For everything is good, exept the way to handle packages, two were damaged, one carton box open on the side and another one kicked.

I will pass another later.

January 16, 2024
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Reply from Green Box

Good day Éric,

thank you for your feedback and the positive review of our services. However, we are sincerely sorry to hear about the issues with the transport service, resulting in two damaged packages – one with an open carton box on the side and another one kicked. This is certainly unacceptable, and we apologize sincerely for any inconvenience caused.

We have promptly informed our shipping partners about these incidents to prevent similar occurrences in the future. We would appreciate it if you could provide us with specific details about the damaged packages, allowing us to thoroughly investigate the matter and take appropriate actions. Please contact our customer service team at info@ecobiopack.ch with your order number so that we can help you.

Thank you for your understanding and cooperation. We are committed to improving our service and hope to fully satisfy you on your next interaction with us.

Best regards

Your ecobiopack team

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