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Green Box Reviews 17

TrustScore 4.5 out of 5

4.3

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Company details

  1. Staple Food Package

About Green Box

Written by the company

Green Box is a wholesaler of sustainable food service packaging in both single-use and reusable sectors.

Our products are crafted from renewable resources , including wood fiber, sugarcane, recycled paper, and palm leaf.

Our clientele primarily comprises B2B customers, including catering and hotel businesses, as well as cafes that offer food to-go.

Sustainability and environmental protection are our paramount concerns, and we fully offset all of our CO2 emissions.

You can easily purchase our eco-friendly packaging , including trays, cups, plates, and straws, from our online shop. Should you have any inquiries or require detailed product advice , our sales team is readily available via phone or email.

You can contact us Monday to Friday from 08:30 to 12:30 and from 13:30 to 15:30 by phone at: +49 (0) 421 / 246 87 87 0 or via email at: info@ecobiopack.co.uk.

If you haven't found the ideal food service packaging for your needs yet, feel free to order free samples online to test the products. Here are some important ordering details:

We ship from Germany to the UK, with a shipping time of 3-5 working days. For orders up to £100 net , we charge a shipping fee of £6.90 net. However, for orders exceeding £100 net, we provide free delivery. Additionally, all shipments are duty paid and taxed.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

17 reviews

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1-star

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Rated 5 out of 5 stars

Great products - Fast delivery - Great customer services

Great products, very fast delivery and easy to use website with dimensions. My first time on the website I had some questions which the team answered and offered me samples! 2 years on still a very happy customer :)

March 3, 2026
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Reply from Green Box

thanks so much dear Kelly, your review is like an espresso boost this morning - motivating to keep up these qualities which are so important to us. best wishes from Birger of your team Ecobiopack Green Box

Rated 5 out of 5 stars

Excellent service received. Thank you!

I found exactly what I wanted from this company after many hours of searching online. The delivery was free and on time. I shall definitely be ordering from this company again.

May 13, 2025
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Reply from Green Box

Thank you very much. We are very pleased

Rated 5 out of 5 stars

Really efficient and friendly

Really efficient and friendly experience ordering food bags.

February 6, 2025
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Reply from Green Box

Thanks so much for your positive review, Richard! We strive to offer sustainable and high quality food packaging with quick delivery time. Enjoy your bags / best wishes from your ecobiopack Green Box team (Birger)

Rated 5 out of 5 stars

Great product. Quick delivery

Easy to order. Easy to contact. Quick and easy delivery. Very impressed!

December 5, 2024
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Reply from Green Box

Hello Sally,

thank you for your 5-star rating for your purchase in our online shop.🌟 It's great that you are so satisfied.

We look forward to your next visit! 💚

Best regards from the ecobiopack UK team,
Anna

Rated 5 out of 5 stars

We absolutely love the environmental…

We absolutely love the environmental friendly cake boxes!! Extremely fast open (saves time on packaging) and pus they look great!!

October 5, 2024
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Reply from Green Box

Hi,

thank you very much for this nice feedback! We love to hear, that you are happy with the quality of our cake boxes. 😍

Have a great time with our products and have a nice day! 🤗

Shanice from your greenbox team 💚

Rated 5 out of 5 stars

Great prices and service

Great prices and service. Thank you

August 14, 2024
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Reply from Green Box

Hey Chris,

Thank you so much for your great review! Your opinion is important to us. 😊

Have much fun with our products! 🤗

Shanice from your greenbox team 💚

Rated 5 out of 5 stars

Great takeaway packaging products

Great takeaway packaging products. Very efficient with delivery from Germany. Excellent communication with the business throughout. Will be using regularly for our supply.

August 21, 2024
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Reply from Green Box

Dear Joseph!

Thank you very much for your positive feedback. 🌟 It's great that you're happy with our service. We look forward to your next order. 💚

Best regards from the ecobiopack UK team,
Anna

Rated 1 out of 5 stars

Obviously A dropshipping website

Obviously A dropshipping website. I ordered some paper cups, then realised they are coming from Germany and despite saying a delivery time of 3-5 days, they order is late and as I needed them for an event, they didn't arrive in time. I would never have ordered them if I knew they were coming from Germany and feel mislead by the website.

August 10, 2024
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Reply from Green Box

Hello Georgia,

I am sorry that you were not satisfied with the processing of your order in our online shop. 😢

You can see from the legal notice on our website that we are a German company.

I can understand that you are disappointed that the paper cups did not arrive in time for your event, we are very sorry about that! Unfortunately, sometimes there are unexpected problems.

I understand that you have already spoken to one of my colleagues, so if you need our products again, we would be delighted if you would give us another chance. 💚

Best regards from your ecobiopack team from Anna

Rated 3 out of 5 stars

Good Company, Poor delivery

The quality of the product and direct service from this company has been really good.

It's just a shame that they have been let down by "Parcel Farce".

They managed to lose the first lot of samples I ordered, and then they have also managed to lose 2/3 of my order. I am still trying to find out where the missing parcels are.

If they used a better courier then this would have been a 5 star review.

Please use a better courier, they are letting you down.

June 18, 2024
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Reply from Green Box

Good day, Adam!

Thank you for your kind words about the quality of our products and our direct service. We sincerely apologize for the inconvenience caused.

We understand how frustrating it is when deliveries don't go as planned. We are actively looking into alternative couriers to ensure a better delivery experience in the future.

We appreciate your feedback and your patience, and we hope to have the opportunity to provide you with a seamless experience in the future.

Best regards,

Renato from your EcoBiopack team

Rated 5 out of 5 stars

Very helpful staff with any of my…

Very helpful staff with any of my queries!! Definitely buy it from them again!!

June 14, 2024
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Reply from Green Box

Good day!

We're so happy to hear that our staff could help with your queries!

Thank you for your kind words and we look forward to serving you again! 😊

Kind regards,
Renato from your ecobiopack team

Rated 3 out of 5 stars

Late but arrived

After contacting them, they responded promptly and sufficiently. A little confusing of why the courier had a problem delivering them as this was not the first time we ordered.

However, product received was of good quality and the customer service was available to assist when things went aray. I am thankful.

April 27, 2024
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Reply from Green Box

Good day Dao!

We are very sorry for our delayed response to your email. We have found it and are checking what happened with the delivery of your order. There were two unsuccessful delivery attempts. We will provide you with more details via email.

Renato from your EcoBiopack team

Rated 5 out of 5 stars
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Reply from Green Box

Hello Wiktoria,

we're glad to hear you are happy with your articles! It's the most important thing to us! 😁

Thanks for your review and your support. It means a lot to us. 🤗

Have a nice day! 😄

Renato from your ecobiopack team

Rated 5 out of 5 stars

A+++++

A+++++, all 5*

March 20, 2024
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Reply from Green Box

Thank you so much for your fantastic rating!

We're thrilled to hear that you had such a positive experience with us.

If you ever need assistance in the future, please don't hesitate to reach out.

We appreciate your support!

Best regards,

Your Ecobiopack Team

Rated 1 out of 5 stars

Not happy

At the moment I will only give one star. Order still not arrived and should have been here today 19/3/24 at the latest going by 3-5 business days. Hopefully will arrive very soon and I will update my review

March 12, 2024
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Reply from Green Box

Dear Natalie,

Thank you for reaching out, and we sincerely apologize for the inconvenience caused by the delay in receiving your order.

We want to assure you that we are taking immediate steps to address this issue. Currently, we are in the process of transitioning to our own warehouse facilities, which will significantly enhance our logistical capabilities and minimize such occurrences in the future.

While this transition is underway, there may be some temporary disruptions in our delivery timelines. However, rest assured that we are working diligently to expedite the process and ensure that your order reaches you as soon as possible.

Your satisfaction is our top priority, and we are committed to resolving this matter promptly.

Once again, we apologize for any inconvenience caused, and we look forward to restoring your faith in our service.

Best regards,

Your Ecobiopack Team

Rated 4 out of 5 stars

Good product and express delivery

Good product and express delivery

February 16, 2024
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Reply from Green Box

Hi Deborah,

Thank you for your positive feedback!

We're glad to hear that you're satisfied with both the quality of our products and the speed of our delivery service.

Your satisfaction is our priority, and we look forward to serving you again in the future.

Best regards,

Your Ecobiopack Team

Rated 5 out of 5 stars

Samples

Very efficient in sending samples out and quality is good. Thankyou

February 10, 2024
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Reply from Green Box

Good day Emma!

Thank you for your feedback!

We're delighted to hear that you found our sample service efficient and that you're pleased with the quality of our products.

Your comments are valuable to us, and we're here to assist you further whenever needed.

Best regards,

Your Ecobiopack Team

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