Excellent customer service
Excellent customer service. Love what there all about
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Excellent customer service. Love what there all about
I am really disappointed because I do love the face and body cleanser but golden illuminator it's absolutely awful.
It's like a yellow blob on my face. You can see the strikes. It's very drying for the face so l have to really deeply moisturise my face and then the pigment moving around and it's very yellow. Honestly it's look only good in the bottle. I also purchase The clear product for keep your skin clear from acne and this product didn't bring me the results just irritate the skin even I follow the instruction mixing with something else it's just horrible to use so far. I use 3 products only one is good and I'm annoyed with myself because I spend the money it’s not cheap and I’m only disappointed. I meant to try more products but I think I pass I back to Mac products Eco by Sonia they have very good marketing make you wanna buy but when the products arrive it's just disappointment shame they don't have a return policy because honestly the golden iluminaser I can't even use it it will be totally waste of money I will be back to Mac highlighter beautiful champagne, colour glycerin squalane all hydro moisturising properties not like this one make my skin look so old and dry very sorry, but it’s just so disappointment
I came across Eco By Sonya when I was looking for clean skin/body care products. Thought I'd give it a go. I've ordered the Coconut Body Milk & Fruit Hydrator. I must say both products and my whole experience with the brand -including the team's kindness, and thoughtfulness - exceeded my expectations.
I'm loving the softness that these both products leave on my skin, even the next day!
I've also received my parcel with beautiful notes, that made my day. It felt very heart-warming and a personal experience.
The delivery was fast too.
Thank you from the bottom of my heart♥️
I ordered from Eco 11 days ago but my order hasn't left the warehouse. They said they'd email me a tracking number once it's been shipped but so far nothing. I've emailed them but got no answer. Won't be ordering from them again.
I always buy a tanning mousse. Im very fair skinned so when I saw this no toxic cacao tan,I thought,at last! I applied with a mitt but only left it on for four hours to see what it was like- nothing,I looked exactly the same! Applied again the next day,left on overnight,almost nothing again.I bought medium/dark. Im now on day 3 of applying again but I’m not hopeful. Im not a person who wears my tan dark but this is nowhere near medium/dark. I’m very disappointed with it so back to my old one I will go!
I placed an order for 4 quantities of Super Citrus Cleanser (£21.95 each) and 2 quantities of Coconut Mint Body Wash (£13.95 each) with Eco Tan & Eco By Sonya Driver on 2 February 2025. I received my order 8 February 2025.
Both their 'Super Citrus Cleanser' and especially their ‘Coconut Mint Body Wash,’ are not fit for purpose.
The 'Coconut Mint Body Wash' does not get my skin clean; I would put the body wash on a ‘LoofCo Back Scrubber’ and scrub my entire body three times over, generously applying more product each and every time yet I would not feel clean at all; I felt dirty. There’s just this tingly ‘squeaky clean’ feeling to my skin similar to how my teeth would feel after I brush them, although my skin was not actually clean. The water running off of my body wouldn't run tinged with a beige tone as it should.
I even brought my ‘Herba-Pads Refresh Deodorant’ into the restroom to further test your body wash’s effectiveness. I applied a pad to my thighs as well as arms and the results were concerning as the pads were tainted beige. Dead skin cells were still on my body despite me using a loofah and the 'Coconut Mint Body Wash' multiple times over.
Moreover, I’ve encountered that after using both ‘Super Citrus Cleanser’ and the 'Coconut Mint Body Wash' body wash on my loofah consistently became grey, smelly, and mouldy, no matter where I stored it (bedroom, bathroom, or near the boiler). I ensured the loofah was thoroughly rinsed and left it to dry, yet it continued to degrade in this way after every use. This is the first time I’ve experienced this with any body wash, and I was using organic body washes before the 'Coconut Mint Body Wash', which didn’t cause this issue.
I feel depressed and disappointed after every shower that I’ve used the 'Coconut Mint Body Wash'. This is the worst body wash I've ever used in my entire life. I spent £13.95 (£27.90) on a body wash that doesn’t even clean me. I should not have paid the £13.95 based on the description on their website, which led me to believe I was purchasing a body wash that would be an "organic body wash to gently clean and soothe the skin," when this was not true. I've received no apology from Eco Tan & Eco by Sonya Driver. This experience has left me feeling frustrated and unsatisfied with my £115.70 purchase.
The ‘Super Citrus Cleanser’ is ever so slightly better than 'Coconut Mint Body Wash'. It’s an average cleanser, but perhaps I'm just desensitised to its effectiveness as I've had to use the ‘Super Citrus Cleanser’ as a body wash over the 'Coconut Mint Body Wash.' for most of my showers. The ‘Super Citrus Cleanser’ most likely is of poor quality as well, as I don't believe it truly cleans my face or body. It's purely because it is ever so slightly better than 'Coconut Mint Body Wash' that I have not strived for a full refund of £115.70.
I supported their business by placing an order and spending £115.70 and I have sought a partial refund of only £27.90 meaning they would have still kept £87.80. Yet they did not provide an apology, a goodwill gesture, or any empathy, which is absolutely appalling. They did not demonstrate excellent customer service, a thoughtful approach to handling this situation, or a commitment to customer satisfaction. PayPal gave me £27.90.
I believe I should make it known that Eco Tan & Eco by Sonya Driver have since removed statements that were evident when I purchased two quantities of their 'Coconut Mint Body Wash' from their link and that I also quoted in my email correspondence with Eco Tan & Eco by Sonya Driver.
Specifically:
"...of organic coconut, aloe vera, and peppermint to cleanse your skin while providing deep nourishment."
"Coconut Mint Body Wash is an award winning organic body wash to gently clean and soothe the skin."
"Also, since it is oil free and soap free, we recommend using it with our organic Tanning Products as it will gently clean your skin without stripping your tan."
You can check for yourself on Internet Archive.
I highly recommend 100% Pure, which not only has gorgeous packaging but also delivers spectacular quality. Their skincare products perform exceptionally well, providing real results while smelling wonderful. Both 100% Pure and PayPal are far better companies than Eco Tan and Eco Sonya Driver.
Please don’t waste your money on Eco Tan or Eco Tan by Sonya Driver products! You’ve been warned!
I ordered direct from what resembled a UK website, not realising that the order was then shipped all the way from Australia. The products weren’t the best quality but I now have to return them to Australia, which I hadn’t anticipated given I purchased from a UK website (or should I say, what was represented as a UK website!). They also don’t provide refunds, only ‘credits’, although I’m sure there are laws around this when purchasing online! I have contacted them regarding returning my items but have yet to receive a response. Overall I wouldn’t purchase from them again.
Products was bad quality
I write message for refund my money
But they didint want to refund my money
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