EcoLebensmittel.com Reviews 1,032

Reply from EcoLebensmittel.com

Jan 21, 2026

Dear Customer,

We take your concerns seriously. However, we would like to clarify that your account was not canceled arbitrarily. Our system occasionally detects irregularities, such as errors in product pricing, and we are aware that some parties attempt to exploit this by repeatedly placing orders or sending spam.

Please understand that these measures are necessary to protect our store and other customers. Your account may have been flagged due to such patterns, which unfortunately appear suspicious to our automated systems.

We regret any inconvenience this has caused, but we take such situations seriously and act accordingly to maintain fairness and safety for all our customers.

Reply from EcoLebensmittel.com

Jan 21, 2026

Thank you for your message. We sincerely apologize for the delay and for not having received your previous emails.

To help us investigate your order quickly, could you please provide your order number? Occasionally, our messages may end up in spam folders or fail to be delivered due to technical issues.

Once we have your order number, we will check the status immediately and get back to you with a solution.

We apologize again for the inconvenience and appreciate your understanding.

Reply from EcoLebensmittel.com

Jan 21, 2026

Thank you for your message. We sincerely apologize that you have not received any emails regarding your order and that your previous messages went unanswered.

To help us resolve this quickly, could you please provide your order number? Occasionally, our emails may end up in spam folders or fail to be delivered due to technical issues.

Once we have your order number, we will check the status immediately and get back to you with a solution.

We apologize again for the inconvenience and appreciate your understanding.

Reply from EcoLebensmittel.com

Updated Jan 21, 2026

Thank you for your feedback. We sincerely regret that your order could not be fulfilled.

As explained in our Terms and Conditions (AGB), all orders are subject to a verification of stock availability with our suppliers. Occasionally, prices may change between the time of order and confirmation, and in cases of significant price differences, we reserve the right to cancel the order.

The product you ordered was unfortunately not available at the originally listed price, which is why the order had to be canceled. This procedure is necessary to ensure fairness and compliance with supplier conditions.

We apologize for any inconvenience this may have caused and hope this clarifies the situation.

Reply from EcoLebensmittel.com

Updated Jan 21, 2026

Hello,

Thank you for your feedback. We sincerely apologize for the delays and any confusion regarding your package. We understand that timely communication is important and regret that our responses took longer than expected.

Please note that many of our suppliers currently rely on Amazon Logistics to deliver orders. This allows us to offer products at lower prices, but sometimes tracking can be less straightforward than with standard couriers.

We appreciate your patience and understanding, and we will continue to work on improving communication and tracking clarity to provide a better experience in the future.

Please accept our apologies for any delay you had with receiveing your order.

Regards,
EcoLebensmittel.com