So for so good . But our relationship has not reached the last hurdle. If we can jump over to the finish line and the costs / fees are less than 50% of the recoverable amount than eco-lect may get a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Grant and George are excellent, knowledgeable and professional debt collectors. They were tasked with collecting a personal loan and they provided excellent and reassuring advice along the way. Within... See more
So glad I found E-Collect. Our company only deal with small claims of $50-$3000 per debtor, and our previous debt collector changed their terms and would only offer multiple debtors together for much... See more
eCollect were very thorough and able to get payments for doors we had installed but builder was not paying the invoice. Easy and hassle free debt collection. eCollect kept us updated regularly on the... See more
Company details
About eCollect.Com.Au Pty Ltd
Written by the company
eCollect is a leading debt collection agency in Australia. We have a 'No Collection No Fee' policy, with no monthly minimum debt amounts – no monthly membership fees – no upfront fees. Appraise the status of debt in three easy steps & receive an obligation-free quote now.
eCollect is one of the most reliable and trustworthy debt collection agencies operating in Australia and New Zealand, that can recover all types of debt. Whether you have small or big debts, personal or commercial debts, we take on all types of debt. If someone has said that they cannot collect your debt, chances are that we can recover it for you, as we have done for many others. Our fully trained team of professional debt collectors understand the job and are equipped with over two decades of combined debt collection experience. We can take on even the most challenging debt collection assignments in Australia and New Zealand.
We believe in providing ethical and fully transparent services to our clients. We don’t charge for providing letter templates. We infuse the latest technological advances into our process and use them to aid and expediate our debt recovery services. Our state-of-the-art cloud-based debt collection service not only provides access to all email templates that our clients need, but also keeps them updated about our activities and their collections in real time. eCollect charges its clients based on our performance. If there is no recovery, there is no commission.
eCollect are a specialist debt collection agency, that offer professional debt collection, business debt recovery and collection services. For over 20 years, we have recovered personal and commercial debts for small, medium and large businesses and individuals across Australia & New Zealand; through our offices in Melbourne, Sydney, Brisbane and Auckland.
More than 10,000 clients have trusted us to recover their bad debts and have become repeat customers because of our ability to recover even the most hopeless debts. Get in touch with us for an obligation-free debt appraisal or to talk with one of our specialist account managers to see how we can assist you.
Contact info
Level 9 / 461 Bourke St, 3000, Melbourne, Australia
- 1300666585
- info@ecollect.com.au
- ecollect.com.au
4.4
Excellent
96 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service!
The staff that I've spoken with are super friendly and since using them, I have received multiple outstanding payments! Great work.
March 19, 2025
Just sent my 15 year old a collection…
Just sent my 15 year old a collection notice! Do you even do checks on your requests?!
March 12, 2025
Unprompted review
Poor Communication
The communication is poor. There seems to be limited effort from the person assigned to the case. I had to follow up the case manager.
March 3, 2025
Good communication and quick to act
Straight forward, good communication and quick to act.
March 7, 2025
Great company to deal with
Great company to deal with! Easy to upload debts and good communication through the process
March 5, 2025
Very easy to set up
Very easy to set up an account and to start the debt recovery process
Hopefully the debt will be collected
February 16, 2025
I was paid within two hours of the…
I was paid within two hours of the first letter being sent after waiting months.
February 14, 2025
Useless
If you were actually able to collect any money from the deadbeats, that would be a great start to receiving more stars.
February 11, 2025
Reply from eCollect.Com.Au Pty Ltd
Thank you for sharing your feedback.
While we always strive to recover as many debts as possible, due to the nature of the industry this means that not every debt can be successfully collected. There are a variety of factors that can impact recovery and our team of experienced account managers works diligently and strive to achieve the best possible outcomes for all our clients.
We value your understanding and are always here to assist if you have any further questions. Please do not hesitate to reach out to us.
The eCollect team.
Helpful and Good Advice
The staff I have spoken to have been very helpful and offer good advice. We are in the early stages and hope they are able to be successful.
February 11, 2025
Easy to use service
February 4, 2025
Great communication
January 30, 2025
I have found ecollect to be helpful and…
I have found ecollect to be helpful and open about about how things will be done. They have been supportive and reachable when things come up during the process.
Thank you.
January 7, 2025
Fast and efficient.
The service provided was fast, efficient and effective. Took no time at all to get set up and information was provided almost instantly. Communication is excellent, always being updated and informed. Exceptional service.
January 14, 2025
Dark-Side Debt Collection Company (Melbourne Office):
Based on my recent personal experience; This is a dodgy debt collection company owned by a previously sanctioned lawyer. Debt collection laws and rules were not adhered to, would not prove the alleged debt, even chased their alleged debt during an external dispute resolution process which they MUST NOT do but did anyways! Their letters and content is misleading. Google, Legal Services Board Vic, VCAT, afca.org.au or Consumer Law Action Centre maybe your friends here. Get eCollect to prove any alleged debt, any fees legal or otherwise they claim. Demand only communications in written letter format via AustPost <--- this is a lawful request and MUST BE abided by any debt collector... Would you care to guess if eCollect abided by this simple basic legal debt collection rule in my interaction with them??? My alleged debts were rescinded, I wonder how much that cost their client?
January 6, 2025
Unprompted review
Reply from eCollect.Com.Au Pty Ltd
Thank you for sharing your feedback. At eCollect, we take our responsibilities seriously and always strive to comply with all relevant debt collection laws and regulations. It is important to note that we do not own the debts; rather, we act on the instructions of our clients.
We understand the importance of proper dispute resolution, and we are committed to following all guidelines as set by Australian and State Regulatory Bodies.
If there are any specific concerns regarding the handling of your matter, we encourage you to contact us directly so we can address them. As a policy, we do not discuss private matters in a public forum, as we believe such discussions should be handled confidentially. We want to ensure your concerns are properly addressed in a private and secure setting and also have the opportunity to refute some of the claims made which in our opinion are incorrect and have no factual basis.
Regarding the alleged debt, eCollect is bound to follow client instructions, and any actions taken are in line with those instructions. We always strive for clear and transparent communication. We handle of thousands of matters daily and our staff do so with the highest level of professionalism.
Please feel free to reach out to discuss this matter further.
Grateful for their expertise
Grateful for their expertise and compassion during a stressful time of year trying to collect debt that will keep our own business going
December 10, 2024
Prompt and professional!
December 11, 2024
Quick recovery of outstanding debt
Quick recovery of outstanding debt. Thx guys and girls.
December 17, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.