Ecomobiclub Reviews 97

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers had a great experience with this company. Customers frequently praise the products, highlighting their speed, quiet operation, and overall quality, with many expressing extreme happiness with their purchases. The customer service is consistently described as efficient, responsive, and fantastic, with representatives going above and beyond to assist with inquiries and issues. Reviewers appreciate the ease of assembly and the convenience of the products, which often provide renewed independence and improved quality of life. However, some customers also noted issues with product quality, including cosmetic damage upon arrival, motors failing prematurely, and components like steering columns being rickety. There were also concerns about battery performance not meeting expectations and difficulties with customer service regarding insurance plans or obtaining replacements for faulty items.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Customer service

Users describe positive interactions with customer service, highlighting their outstanding support,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the scooter's excellence,... See more

Service

Reviewers mention positive feedback about service, highlighting excellent and fast service, with quick... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the product is packed with intuitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was ahead of schedule (before Christmas instead of after). Unpack and assemble was straight forward. The unit had minor cosmetic damage. Simple phone call and replacement parts were arranged... See more

Rated 5 out of 5 stars

I bought a MS80 long range scooter. Delivered ahead of schedule. Was easy to assemble, even from a wheelchair. I've had the scooter out quite a bit, a little rough on sideways due hard rubber tires... See more

Rated 5 out of 5 stars

While I had difficulty with simple stuff some of which (most) I blame myself for, still, I felt the manual could have been a little clearer about the simple stuff. Like how to make it GO. I figured it... See more

Rated 5 out of 5 stars

We actually had problems with the motor of the scooter we ordered. It worked for our needs great for a month until the motor started giving out. We were sent a replacement right away. Unfortunately t... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Ecomobi is dedicated to using technology to bring warmth and humanity into everyday life. We focus on electric mobility tools, offering safe and convenient travel solutions for those facing mobility challenges due to age, health, or other reasons. Every product we create is more than just transportation—it’s a bridge to family connection, personal autonomy, and human dignity. We believe that the freedom to move is fundamental to living an independent and fulfilling life. Guided by the vision of "empowering life," Ecomobi blends innovation with compassion to reignite the passion for living and bring hope and joy to our users.


Contact info

4.2

Great

TrustScore 4 out of 5

97 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Getting to do things again

This scooter has helped my parents get around and be able to do things they love to do. It's a great value for the price and very easy to put together. I would highly recommend this scooter to anyone that needs help getting around.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

I received my scooter from hubby as an early birthday present 🎉

I received my scooter from hubby as an early birthday present, so that I would be able to MATS (Mid-America Truck Show) in Louisville, Kentucky. Unfortunately, my supplemental battery was damaged during transport. Not to worry, I was able to attend and my initial battery was adequate and didn’t need to be recharged during the whole trip. But that’s not the best part of my experience. The Customer Support was beyond superb. I had the pleasure of working with Camila and Elsa. Both of the amazing people kept me informed throughout the exchange process and made my experience so enjoyable. Something tells me that this wasn’t above and beyond care.Thank you both; because of this level of customer support, I don’t hesitate to tell anyone who will listen about my story, my scooter, and my experience. The only downside is that I can’t give more than five stars.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Love. This. Scooter!!!

Rather than add to my already existing review, I'm making a new review.
What a great little getter-abouter! This is a nimble delightful scooter. The seat is comfortable and the controls are very user friendly.
Now it's not absolutely perfect, there are a few drawbacks. The turning radius is a bit wide for my liking, but part of that is our neighborhood sidewalks are slender, so that probably is not a problem for anyone else. Plus, I can maneuver, back up, angle, forward, angle, to get around sharp turns. Others may not have that experience at all. Another is that it has zero shock absorption. I may eventually spring for a seat with springs. Still, for the price this little scooter can't be beat! For range, electricity usage, sheer convenience, size and price, it is a dream to own and handle. This is the first scooter I have ever owned, but I've tried out many. The Rascal, the Amigo and others. This little MS02 puts them all in the shade for a personal mobility device. If I ever upgrade, it will be to another EcoMobi! It totally rocks. Oh, and several of my neighbors already have asked where I got it and what the price is, and I think a couple are planning on getting one for themselves! We'll have our own NASCAR. Neighborhood Association Scooter Competitions And Racing! LOL!

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

MobiScooter Enables Walks with Dog

I ordered a MobiScooter fromAmazon. The assembly went well. I had a question about the rear mirror installation and it was promptly answered with an email with pictures of proper installation. The scooter has enabled me to continue to take my dog on her morning one mile walk.
Note: This is an honest review. But know that I was offered an Amazon Gift Card for submitting a review.

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

I am very pleased with the 4-wheel electric mobility scooter I purchased from this company .It arrived on time ,was in excellent condition , and exactly as described .It performs beautifully and I expect many years of service .I have had a few minor questions and the company was very quick to respond .I would not hesitate to recommend this company to you . I feel they will be there in the future if I need them .
E Buck

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered an adorable pink scooter…

I ordered an adorable pink scooter… unfortunately it did get cracked in shipping. The company immediately sent me the parts to replace and even sent a video to help me through the replacement. It was fairly easy to fix, and my scooter was back to perfect condition.
The company was excellent at communication and support throughout the whole process.
I would definitely do business with them again, besides I reallly like the scooter. 🥰

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

First of all i love my Ecomobiclub mobile scooter

First of all i love my Ecomobiclub mobile scooter, was very easy to put together. Being 86 years old it gives me the mobility to do many things i could not with out my scooter. I can ride several days before charging, and if any problems they have the best and quick response to take care of. I defiantly would recommend this scooter and the company to everyone who needs more mobility.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Ecomobi has gone beyond that extra mile…

Ecomobi has gone beyond that extra mile to achieve customer satisfaction. I ordered two scooters from them on separate orders so I would recieved a discount coupon for each. Ecomobi contacted me to make sure that I did place two orders and I really appreciated that. Second they offered me a free gifts for the purchases made. Third they called me to see how we liked them and we love them. You just don't find that kind of customer service much anymore. I highly recommend doing business with Ecomobi, you can trust they will be there for you whenever you may need support. I like the fact that they have a website for accessories and parts if needed. Service was faster than expected and they kept me informed of the status of my deliveres as I did order some accessories. I will be a loyal satisfied customer for years to come.

April 18, 2025
Unprompted review
Rated 4 out of 5 stars

I bought the scooter for my friend

I bought the scooter for my friend, she really loves it. She's now able to leave the house on her own, go to the store and visit family. Putting the scooter together from the box was super easy. It's ideal for short local trips, typically up to 3 miles range, however, the battery will take you a lot further if you enjoy longer rides. The modest size of this scooter allows you to ride it into elevators, hospitals, stores, restaurants, etc. The engine is 350W as opposed to other scooters in this price range which should minimize the scooter slowing down on inclinations, as opposed to other scooters which are typically 250W. Maximum speed is 7mph which is double the speed of other scooters who don't exceed walking speed. The Ecomobi MS02 brings mobility to people with a limited budget, I doubt you will find a better scooter for this money. The automatic break system is a safe for elderly people to ride a scooter. I'm also impressed with the technical support team who genuinely value customer feedback for improving the quality of their product and service.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Impressive scooter!!

Scooter was easy to set up. Very powerful and battery lasts. Customer service was great! I am able to get around much better now. I would definitely recommend

May 9, 2025
Unprompted review

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