I ordered from this store but after nearly two weeks and a number of emails and calls, I had recieved no further communication beyond acknowledgement of my order. I emailed again, asking for a refund,... See more
Company replied
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Scam. I got a confirmation email about my order 2 weeks ago and that's it. No reply to email , phone number you can call, is just an automatic message, saying write an email.
Company replied
Very poor communication. I ordered a pot on the 15th, there was no shipping update after 2 weeks. I called up to no answer or follow-up. Sent an email with no follow-up. Sent another email a week la... See more
Company replied
I ordered a Scanpan Haptic Dutch oven but chose a wrong size, I called them to ask If i can exchange it for the bigger size, they changed it without any concern, Thank you so much.
2.4
Poor
21 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically takes over 1 month to reply
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Buyer beware - Scam Website
Buyer beware, this website is a scam. Purchased something online, money taken out of my account, but never received an order confirmation email. Emailed the seller twice on their listed email address to enquire about my order but never received a response.
Matter has been reported to Cert NZ and NZ Police.
You can look up the company that has registered the website domain name, and from there google the NZ Company Register to find out who the sole shareholder is and their address. You can also find the said shareholder on Linked. All these details have been passed onto Police.
June 25, 2025
Unprompted review
Reply from Ecomstore
Hi there,
I’m unable to find any order under your name. However, I did locate an order under the name “Dimitri Kanaris,” which appears to have been cancelled and fully refunded long time ago.
If you have any further questions or would like us to look into this further, please email us at info@ecomstore.co.nz
and I’ll be happy to assist.
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