Economycarrentals Reviews 26

Arranged a rental car through them months in advance, provided flight number I was arriving on and because the flight arrived late, their agent, Street Rent A Car in Costa Rica) had rented the car to someone else. When I complained to Economy Car Rentals and said ‘you were given the flight number so knew it was running late, they responded with, and I quote ‘ The flight number you provide during your booking is not used by the station to adjust the rental times, as those times are fixed and can not be changed after the booking is confirmed.
The flight number is used in order for the employee at the rental desk to check if there are small flight delays or if the plane arrived in order to prepare the paperwork. In your case this change would not only be for a couple of minutes.’
So providing this detail has no benefit.
Not only was I left without a rental, Economy Car Rental have taken £246 of my money and refuse to refund.
I would whole heartedly advise you not to use this unscrupulous organisation.

First off, they do not state or make clear that they are only a third party. They have NO contact number or address listed when you want to enquire about being charged more than R2000 more than their quote. I looked at the trust pilot ratings on their site and it is excellent. So I assumed we're good. Only afterwards when I investigated, it seems that there are only good ratings on the site and none of the ample amount of bad ones. So false advertising, which is sueable. I then checked on Hello Peter and their average rating is 2.6, with 67 ratings on 1 star. and only 5 ratings on 5 stars So, it seems that I can also not trust, Trust Pilot. Or is companies allowed to only show good ratings and delete bad ones. I also noticed that on Trust Pilot the same company has 2 ways of rating them. One on EconomyCarRentals.com and one on economycarrentals.it. One is excellent 4.3, the other 1.8. Which one to choose? Seems to me like a lot of deception

This broker accused me from "no show" in Adana airport with windy cars company while I was well on time. Then partners of booking BV try to steal 990€ from my credit card. I trusted them as broker. Luckily the camera in windy car office recorded everything. I hand it over to a Dutch prosecutor general.

I was trying to rent a car through their platform at the airport after my original provider failed to collect me. It was late at night, and I was with my wife and young son—not exactly the best time to focus on fine details. I rushed through the booking on their website and, without meaning to, added the extra protection.

They have access to my booking history going back six or seven years and can clearly see I have never once purchased additional protection. I have no need for it—my bank already provides full coverage for rental car accidents. This was plainly a mistake.

The booking was for 00:05 the following day, and I placed it about 20 minutes before that. When the new car rental provider arrived just after midnight, I realised I had unintentionally selected the protection add-on. This was before I signed anything with the rental company—the agreement wasn’t completed until 00:58. I immediately tried to cancel the protection through EconomyCarRentals’ website, but the cancellation option was disabled. I phoned their support line and was advised to email, which I did—again, before signing any documents with the rental provider.

Their customer service then replied, saying there was nothing they could do: the cancellation, they claimed, had to be made before the rental began. Despite my explanation that this was a clear error, and that I had contacted them by phone and email before the contract was signed, they stopped replying altogether.

It is deeply irresponsible to profit from mistakes made by loyal customers. It is equally troubling to avoid resolving an issue by simply blaming the customer and refusing further engagement.

I had been a loyal customer for seven or eight years. But this experience made it painfully clear: no matter how loyal you are, they will do nothing for you if it involves giving money back.

I booked a car through their website for Catania airport location.
I paid an amount of aprox 90 EUR to them and I was supposed to pay only an additional 17 EUR at location before getting my car.
When I got there, I found out that the amount already paid didn't count for anything (even if they claim that it's a voucher without which you would have a higher price). So I had to pay everything from zero.
When asking to be reimbursed with the amount of 90 EUR, Economycarrental said that because their voucher was mentioned on the final contract, there is no reimbursement possible.
I was with a friend who rented from the same place on-site, without paying anything to Economycarrental - he got the same price as I.
So paying to this website will be only to get you to the renting company's desk - DON NOT PAY TO Economycarrental! Just look up a name of the renting company from there and go directly from them. This was you will avoid this scamming company!

After booking a car and used my credit card they send :

Thank you for using EconomyCarRentals.com
We would like to inform you that none of our car rental partners in Ljubljana is able to confirm your order as it is.
You are welcome to place a new reservation considering the following:

1. If you had selected pick up or drop off option other than an airport, please change it, if such an option is available (airport pick ups and drop offs are more possible and common than hotel or city office pick ups / drop offs).

2. Try selecting another car category.

3. If you had booked a minibus, try booking two smaller cars instead (sometimes it is a cheaper solution). Availability of minibuses is limited than that of other car categories.

4. If you had booked an automatic car, try booking a manual one instead. Availability of automatic cars is limited than that of manual ones.

Your car rental reservation with order number EC07B8C2 is cancelled as well as the payment for it.

We are sorry for any inconvenience caused and we will do our best to have your new order confirmed.

Kind regards
Reservation Team
EconomyCarRentals.com

I recently had a problem at Cologne Airport .Global desk was unmanned ,and I was directed to Europa carhire,who refused to look at or honour the economycarrental voucher .I was charged full price for a new booking.On contacting economycarrentals customer service I have now received a full refund.My trust in economycarrentals is restored.I will continue to use them,and Ihighly recommend them.The problem was not of their making in the first instance.

The car I booked is not near to the airport. We were picked up with a van and brought to the car. My wife needed to wait with my kid and the luggage at the airport (min. 45min).
The car was washed and had several scratches.
When returning the car the stuff was very pissed because it was dirty. Afterwards they send me an invoice over 200€ to polish out the supposed scratches.
I never book economycarrental again and I would never recommand it for nobody espacially not for kitesurfers.
The stuff speak only italian!

Hello,
Anyone booking a car through this website be careful. It did say 68£ for 14 days which looked too good to be true and it was on arrival we had to pay 528.93 euros. Please ignore the price they claim you pay. We have arrived with 2 children and at 10pm so had no time to find another deal.Please avoid