Very reactive team of this company (DESGUACE LOS SANTOS in Spain) Difficult for them because delivery in other countries than Spain (I live in France) was not yet established. They did what 2 do... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The actual item's condition was according to expectations. It was a pair of silver roof rails with minor scratches on the metal, but nothing noticeable from a distance. The plastic and rubber seal pa... See more
Company replied
Avoid, their customer service after sale is non existing even if you write in spanish they still won't give a f... I've tried to contact withing the 15 days gap the customer service to return the... See more
Company replied
The people from ecooparts promptly and kindly answerd all my questions. The vendors also gave feed-back to my inquiries. They ship internationally. And most importantly, the part that I bought works... See more
Company details
- Used Auto Parts Store
- Auto Parts Market
- Auto Parts Store
- Car Accessories Store
- Car Equipment Accessories Store
Written by the company
Ecooparts somos un marketplace online especializado en recambios usados para coche, procedentes exclusivamente de desguaces legales y Centros Autorizados de Tratamiento (CAT). Conectamos tanto a particulares como a profesionales con una amplia red de desguaces autorizados que publican y gestionan directamente la venta de sus piezas recuperadas. Nuestra plataforma reúne más de 8 millones de piezas de segunda mano para automóviles, incluyendo motores, cajas de cambio, centralitas, faros, retrovisores, puertas, paragolpes y todo tipo de componentes mecánicos y eléctricos. Cada recambio es desmontado y clasificado por especialistas del sector, garantizando su procedencia legal y fomentando un mercado transparente de piezas reutilizadas. Ecooparts funciona como un entorno digital seguro, claro y estructurado, donde cada desguace colaborador gestiona sus propios productos: establece precios, promociones, métodos de pago y condiciones de envío. La compraventa se realiza directamente entre comprador y vendedor, favoreciendo una experiencia transparente y eficiente. Además, ofrecemos atención al cliente propia para acompañar a los compradores durante todo el proceso, así como una herramienta de chat interna que permite comunicarse directamente con los vendedores antes de finalizar la compra. De esta forma, los usuarios pueden resolver dudas sobre compatibilidades, plazos de envío, estado de la pieza o cualquier detalle técnico relevante, reduciendo errores y aumentando la confianza. Impulsamos la economía circular en el sector de la automoción, promoviendo la reutilización de piezas y contribuyendo a reducir el impacto ambiental frente a la fabricación de recambios nuevos. Apostamos por un modelo de consumo más sostenible, accesible y eficiente. Nuestro objetivo es facilitar la búsqueda de recambios usados fiables, económicos y verificados, ofreciendo una experiencia de compra intuitiva, organizada y orientada a la confianza. En Ecooparts trabajamos para que encontrar piezas de desguace online sea rápido, seguro y profesional.
Tu confianza es nuestra prioridad
Indica tu número de pedido para poder identificar tu compra
En Ecooparts sabemos que comprar un recambio usado online requiere seguridad y tranquilidad. Por eso trabajamos únicamente con desguaces legales y autorizados, garantizando la trazabilidad y procedencia de cada pieza. Todas las piezas cuentan con garantía según la normativa vigente y las condiciones de cada producto, ofreciendo soluciones confiables ante cualquier incidencia. Además, nuestro equipo de atención al cliente y chat interno con vendedores, está disponible para ayudarte a resolver dudas sobre compatibilidades, estado de la pieza o plazos de envío antes de finalizar tu compra. Impulsamos la economía circular y promovemos la reutilización de piezas, pero sobre todo trabajamos para que cada compra sea rápida, segura y con total confianza.
Contact info
4.2
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Transaction done
Transaction done, fast delivery only a think. It was hard to contact someone.
February 14, 2025
I've had a poor experience really
I've had a poor experience really. Ecooparts I think have been ok, I believe sellers use their site to sell their items. Mine was received, missing a plastic cover on a seat belt (which is actually the same issue I have now). I attempted to return it, and, although the seller will accept the return, they're insistent there is nothing wrong with it. So I've paid a large shipping fee and tax to receive it, then paid to send it back myself, and then customs tax to export it again, meaning I won't get anything back at the end. And I'm still without the complete seat belt unit I require. Be careful if you're ordering, as if it comes, and isn't correct, due to the shipping fees etc, there won't be much left. I've written my order off now as a bad idea....
January 21, 2025
Reply from Ecooparts
We're really sorry to hear about your experience, and we understand how frustrating it must be. Thank you for sharing your feedback as it helps us improve. We're here to assist you, so if you need any further support, please feel free to reach out. We apologize for the inconvenience caused and hope to provide you with a better experience in the future :)
First time ordering
First time ordering. Very surprised brilliant service. I didn't understand why they needed photo I'd bit item as described delivery was pretty good aswell
January 18, 2025
Don't expect your order to ever be dispatched
I ordered a steering wheel with express shipping was in contact with customer support for a week trying to find out why it wasn't dispatched only to be told they would look into it and then the rest of my messages were ignored. Happy to take your money, not happy to send what you've ordered.
January 25, 2025
Reply from Ecooparts
Good morning,
We are pleased to inform you that your request has been successfully addressed. We deeply regret any inconvenience this situation may have caused and would like to express our sincere apologies for it. Your understanding and patience during this time are greatly appreciated.
Please feel free to reach out if you require any further assistance.
Best regards.
Good experience being a client here
Its not my first neirher the last business with ecooparts , it have become my first solucion ween i need replacement used parts good price and fast shipping ,i have bought arround 10 items , some arround 200€ , 0 issues , thank you from portugal 👌
October 22, 2024
This website is a scam
This website is a scam
all workis fine until it doesn´t
order some parts seller dont reply
website support dont reply
no part no refund no reply
RUN AWAY
January 2, 2025
Unprompted review
Reply from Ecooparts
Hello,
We are truly sorry to hear about your negative experience and understand your frustration. We take these matters seriously, and if you have not received a response or resolution, please contact us directly so we can look into your case and assist you as quickly as possible.
We are committed to helping you and hope to resolve this issue for you soon.
Best regards
Wery good relationsship to customer
I was very satisfied with quality of product, about informing process from order to recipton of good and also with delivery time.
January 8, 2025
Never had a problem UNTIL…
Never had a problem with this company until my last order. Took the money for an item, then said the part was out of stock so cancelled my order. Still no refund since August 2024. I have continuously made contact with them but now no reply
August 6, 2024
Unprompted review
Reply from Ecooparts
Hello,
We sincerely apologize for the inconvenience you’ve experienced with your order. We understand how frustrating this situation must be, and we regret the delay of the seller in processing your refund. We take such matters seriously.
Please kindly reach out to us again, and we will prioritize your case. We truly appreciate your patience and understanding during this time.
Best regards
Avoid as much as possible
Evennthough a prompt expedition, the spzre part (Electric tow hook) is not fonctionning...the "gear box" is empty and the mecanism is not moving as expected.
I've reported that via email but have not received any reply.
To be avoided as much as possible.
December 26, 2024
Reply from Ecooparts
Hello,
We are truly sorry to hear that the electric tow hook is not functioning as expected, and we understand how frustrating this must be for you. We appreciate you bringing this to our attention, and we apologize for the seller not having responded to your email yet. Please know that we take this seriously.
Thank you for your patience.
Best regards
DO NOT DEAL WITH THIS COMPANY
I am now totally ignored on the chat after asking numerous questions regarding the non delivery of a part I purchased.
The tracking number issued says ' No item found' .
I paid over £80 and i will have to contact my credit card company and submit a fraudulent transaction from the company.
feel free to investigate . Maybe you can resolve the problems.
Best of luckl!!!
Transaction number is EP7281321253
December 16, 2024
Reply from Ecooparts
Hello,
We deeply regret the situation you are experiencing and completely understand your frustration. Please rest assured that this does not reflect the level of service we aim to provide.
We apologize for any inconvenience this has caused and thank you for your patience.
Best regards
PART HAVE NOT ARRIVED AND NOONE WILL SPEAK WITH ME ABBOUT IT DESPITE HAVING TAKEN MY MONEY
HI
The only reason i have rated this is because there is not a 0 option. I haave not recieved my part, i know that it is in a port in Spain the note from the courrier just says paperwork incorrect, noone will speak to me about this problem
December 6, 2024
Reply from Ecooparts
Good afternoon, we have noticed that the incident with the shipment dates back to last Saturday, a day when many sellers do not work. We invite you to contact the seller through the chat on our platform to resolve the issue. Best regards and Happy New Year.
You pay express senden they send after…
You pay express senden they send after 3 weeks
December 5, 2024
Reply from Ecooparts
Thank you for sharing your feedback. We sincerely apologize for the delay you experienced despite choosing express shipping. This is certainly not the standard we aim to provide. We appreciate your patience and will look into this issue to ensure it doesn't happen again in the future. If you would like further assistance, please don’t hesitate to contact us directly. Happy new year!
Very professional supplier exceeded our…
Very professional supplier exceeded our expectation
Communication and quality
November 19, 2024
I bought a car engine in spain using…very poor communication from ecooparts
I bought a car engine in spain using ecooparts website and before i committed to purchasing it i wanted some more info but there was none forthcoming no communication zilch the ai chat bot was of no use just said we’ll get back to you never did, there’s is no phone number so i decided to phone the scrapyard who had the engine and they confirmed it was a good one but they said delivery costs were €220 instead of the €60 as advertised, so i went ahead and bought it at the original price didn’t receive any confirmation so i sent them an email and they said after 2 days they had problems with site maintenance and wanted the name of the scrapyard, if they had checked their files they would have known that anyway, after 2 weeks of limbo the engine turned up we didn’t know it was coming, very poor communication
November 17, 2024
Unprompted review
Good service.
Good service.
Secured that the piece was fitted for my vehicle. Fast delivery from Spain all the way up to the north of Sweden.
November 6, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.