Eco Pet Parcel Reviews 408

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that their pets, including dogs and even alpacas, thoroughly enjoy the treats and toys. Many appreciate the extensive selection of eco-conscious items and the personalized touches, such as handwritten notes, that accompany their orders. The ordering process is frequently described as easy and straightforward, with fast and efficient delivery services being a common highlight. However, some customers also noted minor issues with packaging, mentioning that items arrived loose in the parcel, which made counting and splitting orders with others less convenient. Additionally, one reviewer expressed disappointment with a chew root splintering quickly, though they acknowledged previous positive experiences with the same product.

What people talk about most

Product

Customers consistently note positive experiences with product. Reviewers praise the variety of items... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the excellent quality of products,... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the speed of... See more

Order

Reviewers highlight positive aspects of the ordering process. Customers found it easy to find what they were... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the company for its great... See more

Based on these reviews

Rated 5 out of 5 stars

Just what animal lovers needed. Breath of fresh air Love that it’s a family business who obviously research thoroughly to give healthy, novelty items for not just cats and dogs, but horses and ea... See more

Rated 5 out of 5 stars

Ordered two gingerbread men toys from Eco Pet Parcel. Price of the items was very competitive and dispatched very quickly. Items packaged really well and a lovely personalised note was included. The g... See more

Rated 5 out of 5 stars

My pugs love their treaty boxes from Eco Pet Parcel. They always arrive super quickly and have the loveliest handwritten messages inside from Lydia! There’s an extensive selection of goodies to choos... See more

Rated 5 out of 5 stars

We’ve bought a couple of the toys and they are amazing. My 8 week old lab puppy LOVES them. They are a great substitute for human hands, feet and any other part of a person our dog would prefer to che... See more


Company details

  1. Pet Store

Written by the company

Pet parcels for the eco-conscious owner. All of our products are carefully chosen with your pet and the environment in mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just what animal lovers needed.

Just what animal lovers needed.
Breath of fresh air
Love that it’s a family business who obviously research thoroughly to give healthy, novelty items for not just cats and dogs, but horses and easily alpacas too with larger enrichment items
Love, love, love Eco Pet Parcel
J. Suckling

April 9, 2026
Unprompted review
Rated 4 out of 5 stars

Great company, but no way to split parcels

The experience of the company is it a great one as they pay attention to your order and write a note to your fur baby with inside your box or boxes. They are missing is that everything is loose in the parcel and often you have to count. And sometimes it’s not very helpful when it’s a split part shared with another. They send no extra bags or something to put the choosing so the other person can take there buys from your parcel because often you buy with another person because of the postage is too much especially if you’re ordering regularly

October 25, 2025
Rated 5 out of 5 stars

Competitive price and fast dispatch

Ordered two gingerbread men toys from Eco Pet Parcel. Price of the items was very competitive and dispatched very quickly. Items packaged really well and a lovely personalised note was included. The gingerbread men are my dogs favourite toys and she gets through them quickly so I look forward to ordering again with Eco Pet Parcel in the near future!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

My pugs love their treaty boxes from Eco Pet Parcel. They always arrive super quickly and have the loveliest handwritten messages inside from Lydia! There’s an extensive selection of goodies to choose from and I would recommend them to everyone x

December 18, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look