EcoReflect Windows Direct  Reviews 145

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and efficient, often highlighting their politeness and hard work. The service is frequently described as excellent, with many appreciating the smooth and stress-free process from start to finish. People are very satisfied with the high quality of the products, noting that installations are completed to a high standard, leaving homes looking fantastic and feeling more comfortable. However, some customers experienced issues with damaged products during installation and a lack of follow-up paperwork. A few others reported significant delays in installation without updates, and some were dissatisfied with what they perceived as arrogant sales staff. There were also concerns about manufacturing defects, poor quality control, and unfulfilled promises from management regarding unresolved issues.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, efficiency, and... See more

Quality

People report positive experiences with quality. Many customers are extremely pleased with their new windows... See more

Product

Users describe positive interactions with the product. Many customers are extremely satisfied with their new... See more

User experience

Reviewers consistently report positive feedback about the user experience. Many customers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment that Richie & Connor arrived they was polite, considerate & very hard working. The whole process was very smooth and both men made sure everything was clean and tidy before they left.... See more

Company replied


Company details

  1. Window Installation Service
  2. Aluminum Supplier
  3. Door Supplier
  4. Double Glazing Installer
  5. PVC Windows Supplier
  6. Window Supplier

Written by the company

With over 20 years of experience in the glazing industry, EcoReflect Windows is a premier provider of high-quality double glazing, doors, and conservatories across London, the South East, and surrounding areas. We’ve built our reputation on a foundation of expert craftsmanship and local trust. We understand the unique architectural styles of our region and provide bespoke solutions that enhance both the beauty and the thermal efficiency of your property. When you choose EcoReflect, you’re choosing 20 years of proven reliability and a commitment to a greener, warmer home.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service,I would highly recommend.

March 21, 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Dante

Thank you for the excellent review! We're thrilled to hear that you had a great experience and appreciate your recommendation. Your support means a lot to us!

Regards
EcoReflect

Rated 5 out of 5 stars

Great company

Great company, very very good experience in my opinion would highly recommend to everyone else that’s looking for this type of service 10/10

March 17, 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi William

Thank you for the fantastic review! We're so glad to hear you had a great experience and appreciate your 10/10 recommendation. Your support means the world to us! 😊

Regards
EcoReflect

Rated 5 out of 5 stars

Window

Great service.

March 17, 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Rishikh

Thank you for the kind words! We're glad you had a great experience with our service. Your feedback is much appreciated!

Regards
EcoReflect

Rated 5 out of 5 stars

Amazing Company

Amazing Company, Very Professional. Highly Recommend!

February 13, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Charlie

Thank you so much for your kind review! We're thrilled to hear you found us professional and amazing. Your recommendation means a lot to us!

Regards
EcoReflect

Rated 5 out of 5 stars

the company is doing really well

the company is doing really well, and gave amazing service

March 25, 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Ryan

Thank you for your wonderful review! We're delighted to hear that you had an amazing experience and that our service met your expectations. Your feedback truly motivates us!

Regards
EcoReflect

Rated 5 out of 5 stars

They very clean and fast

They professional fitters my door and windows look amazing

March 25, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Tomasz

Thank you for the 5-star review! We're thrilled to hear that you're happy with your new doors and windows. Your satisfaction means a lot to us! 😊

Regards
EcoReflect

Rated 5 out of 5 stars

The best

The best! could not ask for anything better and the best service and the kindest of people

February 13, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Kavitha

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience and appreciate your kind words about our service and team. Your support means a lot to us!

Regards
EcoReflect

Rated 5 out of 5 stars

Service was amazing

Service was amazing, genuinely 10/10 even when it came to the fitting process my handler was quick, efficient and meticulous. Would definitely recommend others who are in the market for windows to definitely give them a try!

March 8, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Tuflan

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our service and fitting process. Your recommendation means a lot to us, and we truly appreciate your support!

Regards
EcoReflect

Rated 5 out of 5 stars

Thank you team

Thank you team - great experience from start to finish. Really helped guide us through different door options using their catalogue and a solid finish. Will reach out again when we get our windows done!

March 16, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Thames

Thank you for your fantastic review! We're delighted to hear that you had a great experience and found our guidance helpful. We look forward to assisting you again when you're ready for your windows! Your support means a lot to us!

Regards
EcoReflect

Rated 5 out of 5 stars

the best!!!!

March 18, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Ahmed

Thank you so much for your amazing review! We're thrilled to hear you think we're the best! Your support means the world to us!

Regards
EcoReflect

Rated 5 out of 5 stars

Amazing service

Amazing service! Could not recommend them enough! Was so easy to work with. High quality windows at a very reasonable price. Fantastic job!

March 18, 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Mathury

Thank you for your wonderful review! We're so glad to hear you had an amazing experience with our service and found our windows to be high quality and reasonably priced. Your recommendation means a lot to us!

Regards
EcoReflect

Rated 5 out of 5 stars

Excellent service and very friendly

Excellent experience all around. The installers were skilled, courteous, and worked efficiently to get everything done to a high standard. The new windows and doors look fantastic and have really improved both the appearance and comfort of our home. Everything was completed on schedule with no hassle. I wouldn’t hesitate to recommend them truly 5-star service!

March 17, 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Jacie

Thank you for your excellent review! We're thrilled to hear that you had such a positive experience and that our team met your expectations. It's wonderful to know that the new windows and doors have enhanced your home. Your recommendation means a lot to us—thank you for choosing us!

Regards
EcoReflect

Rated 5 out of 5 stars

Highly recommended!!

Absolutely fantastic service from start to finish. The team did an amazing job installing our new windows and doors - everything looks perfect and feels high quality. They were friendly, punctual, and clearly took pride in their work. The whole process was smooth and stress-free, and the final result has made a huge difference to our home. Would highly recommend to anyone looking for top-notch work!

March 7, 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Lux

Thank you for your fantastic review! We're delighted to hear that you had such a smooth and stress-free experience with our team. It's great to know that you’re pleased with the quality of the windows and doors. Your recommendation truly means a lot to us! Thank you for choosing us!

Regards
EcoReflect

Rated 5 out of 5 stars

Service was great and efficient

Service was great and efficient. Customer service was also top tier - very kind!

March 18, 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Mathura

Thank you for your kind words! We're thrilled to hear that you had a great and efficient experience with our service. Your appreciation for our customer service means a lot to us! Thank you for taking the time to share your feedback!

Regards
EcoReflect

Rated 5 out of 5 stars

Excellent Service

Absolutely fantastic service from start to finish. The team was professional, punctual, and clearly took pride in their work. The quality of the windows and doors is excellent, and the installation was done efficiently with great attention to detail. Everything was left clean and tidy afterwards, which I really appreciated. Communication throughout the process was clear and helpful, making the whole experience stress-free. I’m really happy with the final result and would highly recommend them to anyone looking for reliable and high-quality work.

March 4, 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Abishan

Thank you for your fantastic review! We're so glad to hear that you had a positive experience from start to finish. It’s wonderful to know that our team’s professionalism and attention to detail made a difference for you. Your recommendation means a lot to us, and we truly appreciate your feedback! Thank you for choosing us!

Regards
EcoReflect

Rated 5 out of 5 stars

I recently had my windows and doors…

I recently had my windows and doors replaced, and I couldn’t be happier with the results. The team was professional, efficient, and paid great attention to detail throughout the entire process. The quality of the workmanship is outstanding, and everything was completed on time and left spotless. The new windows and doors have completely transformed my home. Highly recommend their services—definitely a 5-star experience!

March 7, 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Thanuj

Thank you so much for your 5-star review! We’re thrilled to hear that you’re so happy with the results of your new windows and doors. It’s great to know that our team’s professionalism and attention to detail made a positive impact. Your recommendation means a lot to us—thank you for choosing our services!

Regards
EcoReflect

Rated 5 out of 5 stars

Sales and installation

Honesty, friendly and stuck to price. Receive callbacks when you email or leave a message. Installers friendly, polite very professional and work is excellent..Also very tidy. I ordered white windows so installation was within several weeks.

March 16, 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi A Christou

Thank you for your wonderful 5-star review! We're delighted to hear that you had a positive experience with our team. It's great to know that our communication and professionalism made a difference. We appreciate your feedback and your choice of white windows! Thank you for trusting us with your project!

Regards
EcoReflect

Rated 5 out of 5 stars

Overall excellent experience from…

Overall excellent experience from finalising the quote to completion, quick , neat and clean service received. Good quality and stylish windows and doors,. All from my personal experience.

March 9, 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Naveen

Thank you for the fantastic 5-star review! We're delighted to hear that you had an excellent experience from start to finish. It’s great to know you appreciate the quality and style of our windows and doors. Your feedback truly motivates us!

Regards
EcoReflect

Rated 5 out of 5 stars

Great customer support!

Great customer support!! They explained lots to me. Lovely windows

March 12, 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Edu

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer support and that you love the windows. Your feedback means a lot to us!

Regards
EcoReflect

Rated 5 out of 5 stars

Excellent service and very…

Excellent service and very professional. The quality of their windows and doors is very high. They respond quickly and take customer feedback seriously. Highly recommended.

March 12, 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Hassan

Thank you very much for your kind review! We truly appreciate your feedback and are thrilled to hear you had a positive experience with our service and products. Your recommendation means a lot to us!

Regards
EcoReflect

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