Customer service " Yes Sir, we are non existent??
Ever heard of them, well they sell steel multifuel /woodburners to the trade!
Had one fitted, carefully commissioned it, small kindling fires at first, then build up to "ease" the metal into accepting logs.
Fitters told me I couldn,t burn house coal, as it burnt too hot, seemed a bit strange, so I tried, and tried and tried to contact them, 3 emails, carefully ignored.//. Simple questions really, what exactly can I burn in my multifuel woodburner, you,d think it was self explanatory really, as in multifuel, but after what the fitter told me, I thought I had better ask in case I invalidated the guarantee, I have heard of people burning their wooden pellet cat litter in them, and thought, what a good idea, I have 4 cats.
and so,2nd question not having had a guarantee given to me, I thought I'd better ask about getting one.
Forget it, if you don,t get a reply, this review is the last resort.
4out of 5 for the fire 1out of 5 for their non existent customer service.
I will quote from their customer contact form
"Once we receive your message we will respond as soon as possible" and what a load of tosh that was!!!!
July 11, 2017
Unprompted review