eCourier Reviews 152

Very easy to deal with and staff were all very helpful and friendly. Delivery was timed but ended up being 2 hours later than planned drop-off which was the only issue. Staff were communicative and ea... See more

Very smooth process and baggage delivered efficiently with a smile. My only comment would be is that the tracking didn't work, so I got no updates during the day to say approximately what time to expe... See more

Our bag had not followed us from Heathrow. We got an email from E Courier and it had a tracking function. The delivery driver called us about an hour out as it was an earlier time slot than indicated... See more

Amazing service & help from when my case was missing on 21st March to the delivery of it to my home address this morning - 25th March .The courier service kept in touch regularly & I was able to track... See more

Returning from holiday and finding my luggage had been left behind at Heathrow was very upsetting. I was assured that it would be sent on to me, but there is always doubt. However following your track... See more

It is important to clarify that ecourier does not misplace your luggage but rather delivers it to your door once located by the airline. Ecourier kept me informed regularly and were responsive once th... See more

What startet with an unfortunate baggage loss, turned into a happy reunion the day after! Everything was well explained and documented by ecourier and I was kept updated throughout the day until my ba... See more

eCourier were so helpful last week when all three of our bags went missing with BA from London to Manchester. They were helpful, polite, and really went the extra mile to help us, unlike British Airwa... See more

I contacted the helpful and friendly agent at the desk who asked me to fill in an online form( too many questions in my opinion) however once complete tracking is enabled. Email confirmed receipt and... See more

It was a fantastic service luggage missed my connection at London Quick response email before I collected it off the turnstile. Saved me waiting and a driver called me within 3 hours to say he wa... See more

We booked a courier today to take garden furniture to a private residence. The courier Jay went above and beyond and helped the customer carry all 25 chairs and tables all the way to the back garden.... See more

We arrived in Manchester from Australia but our bags didn’t. The staff at the airport were very helpful and patient. Our bags were returned/ delivered the next day on time as advised by eCourier.... See more

Advised delivery date and time, item returned as promised! Delighted as it was a suitcase I thought was lost forever! Will never travel with Air India again! Thank you Dx deliveries!

I only gave them 1 star because you can't give none. Absolutely shocking service provided. Was on hold yesterday for 45+ minutes. Person answered then hung up straight away! No communication on the tr... See more

It took 4 days to get my delivery and it was only delivered due to great staff at Harlaxton College watching the delivery on camera. We tried to call and leave details with as local phone which even t... See more

Sent me a mail a day before the delivery. Delivered earlier than expected. Delivered between the time range they mentioned. Had a knock and it was them.

Ricardo, went well and truly out of his way to make this delivery happen. Despite the police closing off the road to the pick up destination, he found a way around. What a star. Thank you.

Suitcase was supposed to be delivered today. Got a confirmation delivery email with all my details but a signature that is clearly not mine and a photo of a suitcase it's not mine in a flat that not m... See more

Ecourier has blatantly lie to me. I booked a Premium motorbike service and when the courier arrive she said she had another collection before my drop off. I pointed out to her it was a Premium Servi... See more

Good communication once my " lost bag "had been received by couriers and delivered promptly Good job and a good driver Many thanks

Kept in touch by phone on quoted day of delivery & arrived exactly when advised - friendly & personal service. 5 stars.

Absolutely lovely guy - my today hero! We need services like you to compensate us for the rubbish service of British Airways.

I'm very happy that my missing luggage was delivered without delay. The driver was not only friendly but professional and courteous as well.

Case missing at Manchester airport! Staff helped me fill in form, case arrived intact following day.

What a fantastic service lovely driver who was very helpful and curious Thankyou

Thank you for the very quick turnaround. My bag was delivered to my hotel in under 24-hours. Staff at Glasgow airport was most helpful.

I pressed it out of ignorance. I never deal with your courier before, I can't give 5 stars.

I had a pleasant experience for the goods are delivered on time and the driver provide a great service.

It was very reassuring to be advised that the return of my luggage was in hand and to be able to track the progress on-line through to the eventual succesful delivery. The delivery driver was very pe... See more

Bag was delivered one day after my flight (Flight arrived 3pm, bag delivered 4pm following day). Website was good at giving updates and I even got a call making sure I was home. Delivery driver was ve... See more

Unimaginable patience by delivery man, waited for 36 minutes for us to reach home for proof of delivery

The customer service agent Jessica was really helpful and prompt in their response.

Got a message to say delivery 27/2/26 between 7.52 and 9.52. Then got a message saying it had been delivered at 8.24. Sounds good? Well it was delivered to a place 11 miles away completely differen... See more

I have used eCourier with a few companies that I have worked for and have always has a positive experience. They are fast, friendly, and reliable.

Very helpful phone call to clarify the address and delivered on time

Kept informed of delivery time and very courteous driver

We had a unpleasant experience on Thursday 02nd October, whereby I was anticipating a delivery and discovered that the collection hadn't been made. After speaking with the manager Dolores, who handled... See more

Professionality in customer care Always ready to help and with an intelligent answer Great work done

While he waited in the car, he just called and asked me to come outside to collect the luggage. In addition, the luggage were left unattended at the side of the road. This did not meet the standard... See more

Delivery from eCourier was planned at 14.00, it is now 22.45 and I have not received anything. Customer service is available but unable to provide any real support. I was told by customer service th... See more

Satisfied with delivery as promised without any damage. Thank you.

It’s been more than 24 hours since my suitcase failed to arrive at Glasgow Airport and I don’t have my bag. I received an email stating that it had been picked up by your company at 12:30 today July 1... See more

Great job getting me my suitcase quickly with constant updates via the delivery portal. Driver did an amazing job of manoeuvring their way to my address despite issues with roadworks in the local area... See more

Can only imagine how many people you guys saved when airlines fail us.

Was kept up to date with a live tracking map. Driver rang about 30 minutes out. Very polite and professional driver, a true pleasure to deal with.

We got our suitcases delivered in the allotted time slot, efficient service

The delivery wasn’t done, as at the time of writing this review, my delayed luggages from British Airways that was to be delivered after 24 hours remained hasn’t been delivered to me. Tracking through... See more

Grog the delivery man was very pleasant and efficient Also Fabian Christopher was very helpful

Very bad service. Thrown near the dear and gone, found the abandoned suit case. Forged my signature!!! Forged signature send to me as a proof of delivery., Unbelievable!!!

Suitcase was delivered on time as promised And was kept up to date with any delays