ecox.pt Reviews 272

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I am so excited to have found these products. Local to Portugal, the prices are amazing, all vegan and certified for the environment. I LOVE that there are testers of smaller sizes to see what... See more

Rated 4 out of 5 stars

Products are good and have nice scent. However, due to some mix up, goods were delivered in the incorrect address and was little bit disappointed that nobody replied yo my email asking to change the d... See more

Company replied

Rated 5 out of 5 stars

I recently had an exceptional shopping experience with EcoX. From start to finish, the process was seamless and enjoyable. The website was user-friendly, making it easy to find and purchase the prod... See more

Company replied

Rated 5 out of 5 stars

Products are effective, fair priced, deliveries are fast and they usually include a free sample with your order! Always happy with my purchases :)

Company replied


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4.6

Excellent

TrustScore 4.5 out of 5

272 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great products

Great products, great service and very helpful customer service

March 29, 2026
Unprompted review
ecox.pt logo

Reply from ecox.pt

Hello Ana,
Thank you for your feedback. 😊😊

Rated 2 out of 5 stars

My experience has been going down...

Orders take at least a week to be processed, but it's not a big deal as long as you plan your delivery accordingly.
The problem comes when something is out of stock but there's no info about it and you already paid for it. Last time that happened, I didn't get a 100% refund and I never got an explanation about it.
The laundry detergents are not very effective with cold water.
The dishwasher detergent could be good if I didn't have to wash the machine filter after every single use to get my dishes perfectly clean next time.
I absolutely love the idea of these upcycling detergents, but they still have some work to do.

March 24, 2026
Unprompted review
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Reply from ecox.pt

Hello Susana,

We understand your frustration regarding the stock and refund issues. This situation does not reflect the experience we aim to provide, and we will review these cases internally to improve our communication and transparency.

Regarding the products, we truly want to help you achieve better results 🙏

Dishwasher:
What dosage are you using? We recommend only a dessert spoon, and sometimes even less. Using more product may cause residue and require more frequent cleaning of the filter.
The machine should only need maintenance about once a month, not after every use.

Laundry detergent (cold water):
Tests carried out at this temperature have shown excellent results. However, each machine and water type can behave differently, so we would be happy to assist you directly. Please email us at info@ecox so we can provide personalized guidance on the best way to use the product in your case.

We are very happy that you value the upcycling concept, and we truly appreciate your feedback, as it is essential for us to keep improving. ☺️

Rated 5 out of 5 stars

Favourite

This is THE product I use to clean my whole bathroom and THE product I will keep buying every time I need a new one!

March 17, 2026
Unprompted review
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Reply from ecox.pt

Thank you for your feedback, Sónia. 😊

Rated 5 out of 5 stars

Fastest delivery and amazing products

Fast delivery and amazing products

November 12, 2025
Unprompted review
ecox.pt logo

Reply from ecox.pt

Thank you so much for your feedback! 😊
We’re really happy to hear you enjoyed the fast delivery and our products. 💚
Hope to see you again soon!

Rated 4 out of 5 stars

Products are good and have nice scent

Products are good and have nice scent. However, due to some mix up, goods were delivered in the incorrect address and was little bit disappointed that nobody replied yo my email asking to change the delivery address (sent just minutes after the order was placed).

October 10, 2025
Unprompted review
ecox.pt logo

Reply from ecox.pt

Hello Ana,

We are very sorry for what happened and apologize for the inconvenience caused by the delivery to the incorrect address. We understand your frustration at not receiving a response to your email and appreciate you bringing this situation to our attention.

Our products are carefully prepared, and we are pleased to hear that you enjoyed their quality and scent.

Your feedback is extremely valuable to us and helps us continuously improve.

Rated 5 out of 5 stars

So excited to found these products!

I am so excited to have found these products. Local to Portugal, the prices are amazing, all vegan and certified for the environment.

I LOVE that there are testers of smaller sizes to see what smell I like. I have already used the clothes wash and floor wash and it is already amazing.

Looking very forward to having future orders!

I would love to see a shampoo/conditioner or body wash in the line of offers as well!

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Products are effective

Products are effective, fair priced, deliveries are fast and they usually include a free sample with your order! Always happy with my purchases :)

December 10, 2024
Unprompted review
ecox.pt logo

Reply from ecox.pt

Thank you Cristiana :)

Rated 5 out of 5 stars

Love the products

Love the products super efficient delivery and can I have my house stocked for a year.

October 15, 2024
Unprompted review
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Reply from ecox.pt

Thank you, Ana. :)

Rated 5 out of 5 stars

Works very well

Works very well, been buying detergent from them for months

September 18, 2024
Unprompted review
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Reply from ecox.pt

Thank you, Luiz. :)

Rated 5 out of 5 stars

Really good experience

The products are great, the shipping was really fast and they even sent a small gift. Just perfect!

August 21, 2024
Unprompted review
ecox.pt logo

Reply from ecox.pt

Thank you, Nair :)

Rated 5 out of 5 stars

Exceptional Shopping E(co)Xperience

I recently had an exceptional shopping experience with EcoX. From start to finish, the process was seamless and enjoyable. The website was user-friendly, making it easy to find and purchase the products I needed. The customer service was top-notch, providing quick and helpful responses to my inquiries.

The quality of the products exceeded my expectations. Each item was well-crafted, durable, and exactly as described. It's clear that [Company Name] takes great pride in offering only the best to their customers. I am extremely satisfied with my purchases and will definitely be returning for more in the future. Highly recommend!

May 15, 2024
Unprompted review
ecox.pt logo

Reply from ecox.pt

Thank you, Luis. :)

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