Paid $2K for goods never finished or received.
Working with Paul Vu and EDA Frames turned into one of the worst experiences of my life. After 14 months of trying to get one prototype frame made in the end I had to concede that Paul Vu would not complete on the goods and services because he ceased all communication and I had to walk away with a $2K loss. This is a lot of money for me. The timelines he stated for stages of work were complete and utter fiction, he did not make a single deadline and was weeks and months late. The worse of it was he lied. He stated on email that production work had started on my frame. For 4 months I emailed multiple times chasing updates and receipt of goods. I phoned but it always went to voicemail (which I left). I even posted comments on Instagram asking him to get in touch (which he read and deleted) but he would just not respond. Eventually a friend, who is a company director and product designer, befriended him on LinkedIn and asked what was going on. This seemed to motivate Paul and he made contact. It was only then did I find out that production on my frame had not even actually started, so all those months of waiting were for nothing. He never apologised or offered any kind of explanation as to why he had lied (I asked numerous times). Mistakes were made throughout - on measurement calculations, acetate orders, wrong design used in a 3D print - all of which I had to pick up on and point out. If he didn’t like a question he would just ignore it and not answer it. God forbid you as the client would query any unauthorised design changes because he’d take complete offence and wouldn’t enter into any collaborative discussions. How he presents himself on Instagram and LinkedIn is not the reality of his poor service and how he treats people. I wish I had avoided Paul Vu and EDA Frames. Not only because of the financial impact but the stress of the whole saga, the emotional disappointment of my dreams being crushed, and, my complete sadness and disbelief that there are people in this world that think it’s ok to treat another human being like that. If after reading this review you still choose to work with Paul Vu and EDA Frames, good luck.