EDAPT was the best thing that ever happened to me. Your staff, Sarah, Aubrey, Alizandra, helped me were very patient and supportive. They were both knowledgeable about student loans and understood tec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company has helped me defer my student loan due to my unemployment. Still job searching glad that Edapt has my back. I’m glad b/c before Edapt wasn’t aware of anything related to my student lo... See more
Company replied
I think you have borrowed an angel, Mrs. Lindsey. She has a proclivity for challenging work, not only is Mrs. Lindsey a professional, a prerequisite for being a darned good person but a kind sentient... See more
Company replied
The fact that someone is keeping up with the needed paperwork. It would be better if the person you deal with spoke in American English without the heavy accent. I have a hard time understanding wha... See more
Company replied
Company details
Written by the company
We help our clients navigate the complicated process of document preparation for the federal student loan repayment plans. We take great pride in our knowledge of the business and strive to deliver nothing but excellent customer service. Our over 900 five star reviews gives us the confidence to say we're the best at what we do. We look forward to working with you!
Contact info
5000 Birch St suite #3000, 92660, Newport Beach, United States
- (800) 438-2869
- support@edaptusa.com
- edaptusa.com
Very patient when I was trying to do…
Very patient when I was trying to do this at work really appreciate the help would not have been able to find this without her help and patience
March 25, 2024
Reply from EDAPT USA
Thank you so much for the kind words and the five stars Jodi. It was an absolute pleasure helping you. We are here if you ever have any questions or need further assistance so please don't hesitate in reaching out.
Sincerely,
Edapt USA
1(657)201-5209
support@edaptusa.com
I was very pleased with EDAPt services
I was very pleased with EDAPt services. Since 2019 they have helped me with student loan consolidation and repayment due to my financial hardships. Highly recommended!!!
March 22, 2024
Unprompted review
Reply from EDAPT USA
Hello Alfonso,
Thank you for taking the time to leave your wonderful review. We appreciate you doing so. At Edapt we really strive to deliver the best possible customer service to each of our clients. Thank you for giving us the opportunity to help you accomplish the goal of becoming debt free! Please let us know If you have any questions.
Sincerely,
Edapt USA
(657) 201-5209
support@edaptusa.com
Everyone I worked with was very helpful…
Everyone I worked with was very helpful and knowledgeable.
March 12, 2024
Unprompted review
Reply from EDAPT USA
Thank you so much for the kind words and the five stars Franklin. It was an absolute pleasure helping you. We are here if you have any questions or need further assistance so please don't hesitate to reach out.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Incredibly attentive towards my account…
Incredibly attentive towards my account with constant follow-up on documents I needed to submit to keep my account up-to-date.
Seamless transitions when loans switched and continuously sending updates on my account throughout the year, COVID pandemic with updated information.
February 21, 2024
Unprompted review
Reply from EDAPT USA
Hello Joseph,
Thank you for taking the time to leave your detailed and wonderful review. We truly appreciate the kind words. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you on this path to financial freedom. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Reply from EDAPT USA
Thank you so much for the kind words and the five stars Renee. It was an absolute pleasure helping you. We are here if you ever have any questions so please don't hesitate in reaching out.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
This company keeps clients updated and…
This company keeps clients updated and communicates very well with emails, text and phone calls. Thanks for all your business, you are the greatest company I have ever dealt with. I thank God for you. THANKS
February 15, 2024
Unprompted review
Reply from EDAPT USA
Hello Bernard,
Thank you for taking the time to leave your wonderful review. We appreciate you doing so. At Edapt we really strive to deliver the best possible customer service to each of our clients. Thank you for giving us the opportunity to help you accomplish the ultimate goal of becoming debt free! Please let us know If you ever have any questions!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Working w unclear direction
Staff worked to unravel a complicated student loan forgiveness issue. Resolution pending, payments paused. ✓✓
January 30, 2024
Reply from EDAPT USA
Thank you so much for the five star review Rin. It was an absolute pleasure helping you. We are here if you ever have any questions so please don't hesitate in reaching out.
Sincerely,
Edapt USA
1(657)201-5209
support@edaptusa.com
The Best Student Loan Processing Company!
Throughout the years, whenever I've had to reach out to EDAPT, I always experienced great and caring customer service. I always felt that the reps genuinely wanted to help me. I never felt like a number. Everything was always explained clearly. In many ways, EDAPT for me was a saving grace as they truly helped me to navigate the often cumbersome and confusing student loan repayment processes, as well as saved me a lot of anxiety and duress over managing my finances.
February 6, 2024
Unprompted review
Reply from EDAPT USA
Hello Arthur,
Thank you for taking the time to leave your detailed and wonderful review. We truly appreciate the kind and uplifting words. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you on this path to financial freedom. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Edapt provides the best service out of any company I have ever worked with
Sean and Marissa are invaluable towards any borrower who needs help getting back in charge of their finances due to student loans. They have been a major contributing force that helped me get my life back on track. They are patient and professional. They are deeply knowledgeable, and very effective at what they do. I highly recommend anyone who may need some assistance with student loans to contact this company you will never regret it.
February 2, 2024
Unprompted review
Reply from EDAPT USA
Hello Debra,
Thank you for taking the time to leave your detailed and wonderful review. We truly appreciate the kind and uplifting words. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you on this path to financial freedom. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Their transparency and clear…
Their transparency and clear communication set them apart, ensuring clients are well-informed every step of the way.
February 2, 2024
Unprompted review
Reply from EDAPT USA
Thank you so much for the kind words and the five stars Joe. It was an absolute pleasure helping you. We are here if you ever have any questions so please don't hesitate in reaching out.
Sincerely,
Edapt USA
1(657)201-5209
support@edaptusa.com
customer service agent was very knowledgeable and put my mind at ease about a issue I had. Great talking to her.
she was so fast in addressing my issue and put my mind at ease over my issue. Great job.
January 31, 2024
Reply from EDAPT USA
Thank you David for taking the time to leave your review. Our customer service is our top priority so I'm glad to hear that you've had a great experience with Edapt. Please let us know how we can earn 5 stars in the future.
Sincerely,
Edapt USA
1(657)201-5209
support@edaptusa.com
I was treated as a person not a number.
January 30, 2024
Unprompted review
Reply from EDAPT USA
Thank you so much for the kind words and the five stars Albert. It was an absolute pleasure helping you. We are here if you ever have any questions or need further assistance so please don't hesitate in reaching out.
Sincerely,
Edapt USA
1(657)201-5209
support@edaptusa.com
Got my student loans forgiven
Got my student loans forgiven. Appreciate them helping me in this endeavor.
August 1, 2023
Unprompted review
Reply from EDAPT USA
Hello George! Thank you for taking the time to leave your wonderful review. We appreciate you doing so. Thank you for giving us the opportunity to help you accomplish the ultimate goal of becoming debt free! Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657) 201-5209
support@edaptusa.com
Reply from EDAPT USA
Hello Ella,
Thank you for taking the time leave your review. We appreciate your feedback. A team member reached out to discuss your recent call with us as customer service is our main priority. Please let us know how we can improve your experience and earn 4 or 5 stars in the future.
Warm Regards,
Edapt USA
(657)201-5209
support@edaptusa.com
Good Communication
January 19, 2024
Unprompted review
Reply from EDAPT USA
We appreciate the five star review Kimberly! Thank you for taking the time to leave it. It was our pleasure assisting you and we are here for you should you have any questions in the future. Take care and thanks again!
Sincerely,
Edapt USA
1(657)201-5209
support@edaptusa.com
Simple and convenient
January 19, 2024
Reply from EDAPT USA
We appreciate the five star review Tamara! Thank you for taking the time to leave it. It was our pleasure assisting you and we are here for you should you have any questions in the future. Take care and thanks again!
Sincerely,
Edapt USA
1(657)201-5209
support@edaptusa.com
Took care of me and my loan services.
January 18, 2024
Unprompted review
Reply from EDAPT USA
Hello Matt!
Thank you for taking the time to leave your review. We appreciate your time. Please give us a call if you ever have any questions.
Sincerely,
Edapt USA
1(657)201-5209
support@edaptusa.com
They made sure things were straight…
They made sure things were straight with my account.
January 14, 2024
Reply from EDAPT USA
Thank you so much for taking the time to leave a review and the five stars Nya. It was an absolute pleasure helping you. We are here if you ever have any questions so please don't hesitate in reaching out.
Sincerely,
Edapt USA
1(657)201-5209
support@edaptusa.com
All i can say is EDAP cares about me
January 12, 2024
Reply from EDAPT USA
Thank you so much for the kind words and the five stars Herminio. It was an absolute pleasure helping you. We are here if you ever have any questions so please don't hesitate in reaching out.
Sincerely,
Edapt USA
1(657)201-5209
support@edaptusa.com
Great communication and service.
January 9, 2024
Reply from EDAPT USA
We appreciate the five star review Prajesh! Thank you for taking the time to leave it. It was our pleasure assisting you and we are here for you should you have any questions in the future. Take care and thanks again!
Sincerely,
Edapt USA
1(657)201-5209
support@edaptusa.com
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