EDAPT was the best thing that ever happened to me. Your staff, Sarah, Aubrey, Alizandra, helped me were very patient and supportive. They were both knowledgeable about student loans and understood tec... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company has helped me defer my student loan due to my unemployment. Still job searching glad that Edapt has my back. I’m glad b/c before Edapt wasn’t aware of anything related to my student lo... See more
Company replied
I think you have borrowed an angel, Mrs. Lindsey. She has a proclivity for challenging work, not only is Mrs. Lindsey a professional, a prerequisite for being a darned good person but a kind sentient... See more
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The fact that someone is keeping up with the needed paperwork. It would be better if the person you deal with spoke in American English without the heavy accent. I have a hard time understanding wha... See more
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Company details
Written by the company
We help our clients navigate the complicated process of document preparation for the federal student loan repayment plans. We take great pride in our knowledge of the business and strive to deliver nothing but excellent customer service. Our over 900 five star reviews gives us the confidence to say we're the best at what we do. We look forward to working with you!
Contact info
5000 Birch St suite #3000, 92660, Newport Beach, United States
- (800) 438-2869
- support@edaptusa.com
- edaptusa.com
Reply from EDAPT USA
Hello Terry,
Thank you for your 5-star review! We’re so glad to hear that Shenly provided amazing guidance and support. We truly appreciate you taking the time to share your experience.
They have always been helpful…
They have always been helpful navigating the process. Agents are polite and do not rush you off the phone. The agents also help to get the best program that fits your needs.
March 10, 2026
Reply from EDAPT USA
Hello Diane,
Thank you for your wonderful review! We’re glad to hear that our team has been helpful in guiding you through the process and taking the time to ensure your questions are fully addressed. Providing polite, attentive support and helping clients find the program that best fits their needs is always our goal. We truly appreciate you sharing your experience.
Return call by EDAPT helpful per my IDR program status/update needs
I was soon called back by Sarah per my email requesting IDR program info - about the reported potential dissolution of my loan after however many years. The follow-up call was per my request post convo with another EDAPT employee who didn't quite understand this IDR question nor the program details. I thus sent an email requesting a follow-up. And it was helpful. Sarah was well versed prior to her call, and she was easily able to explain these Federal program details during our further discussion of her responses to my inquiries. She also updated me on the new email address, EDAPT’s client goals for the future, and the ongoing digital relationship expansions w us. Thanks!
PS This Trustpilot survey took too long and had glitches including the verification code coordination at the end. Fyi
March 9, 2026
Unprompted review
Reply from EDAPT USA
Hello Joseph,
Thank you for taking the time to share such a detailed review! We’re glad Sarah was able to follow up promptly and provide clear, knowledgeable guidance regarding the IDR program and your questions. Ensuring our clients receive accurate information and helpful support is very important to us. We truly appreciate your feedback and look forward to continuing to assist you moving forward.
Sarah help me with whatever I needed…
Sarah help me with whatever I needed and I had a question and she was very helpful for me very very helpful
March 5, 2026
Unprompted review
Reply from EDAPT USA
Hello Dorothea,
Thank you for your kind review! We’re so glad to hear that Sarah was able to help with your questions and provide the support you needed. We truly appreciate you taking the time to share your experience.
Very kind and patient staff in the comoany.
This Company helped me to lower my student Loan.
March 2, 2026
Reply from EDAPT USA
Hello Samuel,
Thank you for your kind words! We’re so glad to hear that our team was patient and supportive throughout your process. It’s great to know we were able to help with your student loan, and we truly appreciate you taking the time to share your experience.
Audrey helped me out in a way which put…
Audrey helped me out in a way which put my mind at ease. She answer all my question in a very easy way I was able to understand. Thank you for all your help Audrey and EDAPT US.
February 27, 2026
Unprompted review
Reply from EDAPT USA
Hello Martha,
Thank you so much for your kind review! We’re happy to hear that Aubrey was able to put your mind at ease and explain everything in a clear, easy-to-understand way. We truly appreciate your trust in Aubrey and the EDAPT USA team, and we’re always here to help.
Reply from EDAPT USA
Hello Ansumana,
Thank you for your 5-star review! We’re so glad to hear you had a wonderful experience. We truly appreciate your support and the opportunity to assist you.
Pretty smooth thus far
Pretty smooth thus far. There was a minor hiccup where I was provided with an expired template to complete a PSLF form and went through the process to get it done, only to have to complete it again on the correct form. EDAPT was nice enough to pre-fill the new form so that worked well.
February 23, 2026
Reply from EDAPT USA
Hello Theresa,
Thank you for your honest feedback and for sharing your experience. We’re glad to hear the process has been smooth overall and that our team was able to quickly pre-fill the updated PSLF form to make things easier for you. We always aim for a 5-star experience, so if there’s anything more we can do to improve your experience moving forward, we’d truly appreciate your feedback.
The representative Shenley was very…
The representative Shenley was very helpful and patient with helping me to recertify and give me any additional information I needed to help with my loans.
February 23, 2026
Unprompted review
Reply from EDAPT USA
Hello Ivelisse,
Thank you for your thoughtful review! We’re happy to hear that Shenley was helpful and patient while assisting you with your recertification and providing the information you needed. We truly appreciate your feedback and are glad we could support you through the process.
The customer service was exceptional
The customer service was exceptional. My inquiries were always responded to in a timely manner.
February 18, 2026
Reply from EDAPT USA
Hello Milton,
Thank you for your kind review! We’re so pleased to hear that you experienced exceptional customer service and that your questions were answered promptly. Providing timely, supportive communication is very important to us, and we truly appreciate your feedback.
Disability app.
They've been updating often. But, I'm understanding everything about my disability forgiveness application.
February 2, 2026
Reply from EDAPT USA
Hello Dewayne,
Thank you for your review! We’re glad to hear that our updates have been helpful and that you’re feeling more confident about your disability forgiveness application. If there’s anything we could do to earn a 5-star experience from you, we’d truly the opportunity to improve.
Aubrey is always the one assisting me…
Aubrey is always the one assisting me with my husbands accountt. Very knowledgeable with what she’s doing and very respectful with clients .
January 23, 2026
Unprompted review
Reply from EDAPT USA
Hello Rhodora,
Thank you for sharing your experience! We’re happy to hear that Aubrey has been consistently helpful, knowledgeable, and respectful while assisting with your husband’s account. We truly appreciate your trust and kind feedback.
Reply from EDAPT USA
Hello Consuelo,
Thank you for your review! We’re glad to hear that you found our team very helpful. We appreciate your trust in Edapt and are always here if you need support.
Good very good..
January 19, 2026
Unprompted review
Reply from EDAPT USA
Hello Vikki,
Thank you for your feedback! We’re glad to hear you had a very good experience and appreciate you taking the time to share it. We’re always here if you need anything.
Reply from EDAPT USA
Hello Daniel,
Thank you for your review! We’re glad to hear the process was easy and that our customer service met your expectations. We appreciate your trust in Edapt and are always here if you need anything.
Thankful for the assistance.,
Awesome experience. I'm thankful for the assistance I received.
January 12, 2026
Reply from EDAPT USA
Hello Shay,
Thank you so much for your kind feedback. We're truly glad you had an awesome experience and felt supported throughout the process. If there’s anything we can do to turn your experience into a full 5-star one, we’d love to hear your thoughts. We appreciate your trust in Edapt!
Wonderful News
The most wonderful person walked me through everything and was so patient with me because I’m so old school but she was so nice and helpful
January 12, 2026
Reply from EDAPT USA
Hello Linda,
Thank you so much for sharing your experience! We’re truly happy to hear that our team member took the time to guide you through everything with patience, kindness, and care. Providing supportive, easy-to-follow service is what we strive for, and we’re grateful for your trust in Edapt. We’re always here whenever you need us.
Shenly really help me a lot and very…
Shenly really help me a lot and very patient and very kind. Thank you so much.
January 8, 2026
Unprompted review
Reply from EDAPT USA
Hello Lynn,
Thank you so much for your kind words! We’re delighted to hear that Shenly was so patient and kind while assisting you. She will truly appreciate your feedback. We’re grateful for your trust in Edapt and are always here whenever you need support.
Your always on top of the latested info
December 2, 2025
Reply from EDAPT USA
Hello Larry,
Thank you for your kind words! We’re glad to hear that our team keeps you up to date with the latest information. Staying informed and supported is always our goal. We truly appreciate your trust in Edapt and are always here whenever you need us.
I am grateful that EDAPT keeps me…
I am grateful that EDAPT keeps me informed of the latest updates.
December 12, 2025
Reply from EDAPT USA
Hello Rose,
Thank you for your kind feedback! We’re glad to hear that our team keeps you informed with the latest updates. Staying proactive and transparent is a priority for us. We truly appreciate your trust in Edapt and are always here if you need anything.
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