EDAPT was the best thing that ever happened to me. Your staff, Sarah, Aubrey, Alizandra, helped me were very patient and supportive. They were both knowledgeable about student loans and understood tec... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This company has helped me defer my student loan due to my unemployment. Still job searching glad that Edapt has my back. I’m glad b/c before Edapt wasn’t aware of anything related to my student lo... See more
Company replied
I think you have borrowed an angel, Mrs. Lindsey. She has a proclivity for challenging work, not only is Mrs. Lindsey a professional, a prerequisite for being a darned good person but a kind sentient... See more
Company replied
The fact that someone is keeping up with the needed paperwork. It would be better if the person you deal with spoke in American English without the heavy accent. I have a hard time understanding wha... See more
Company replied
Company details
Written by the company
We help our clients navigate the complicated process of document preparation for the federal student loan repayment plans. We take great pride in our knowledge of the business and strive to deliver nothing but excellent customer service. Our over 900 five star reviews gives us the confidence to say we're the best at what we do. We look forward to working with you!
Contact info
5000 Birch St suite #3000, 92660, Newport Beach, United States
- (800) 438-2869
- support@edaptusa.com
- edaptusa.com
Great customer service.
August 2, 2024
Unprompted review
Reply from EDAPT USA
Hello Elbia!
Thank you for taking the time to leave your five star review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
EDAPT USA helped me to navigate student…
EDAPT USA helped me to navigate student loan requirements for payments. They were wonderful understand my financial needs.
August 1, 2024
Unprompted review
Reply from EDAPT USA
Hello Brenda,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you on this path to financial freedom. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Reply from EDAPT USA
Hello LaRay!
Thank you for taking the time to leave your five star review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
I love the experience and a nice people
I love the experience and a nice people
June 12, 2024
Unprompted review
Reply from EDAPT USA
Hello!
Thank you for taking the time to leave your five star review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
The representative was very helpful and…
The representative was very helpful and patient. Very knowledgeable.
July 2, 2024
Reply from EDAPT USA
Thank you Candice for taking the time to leave your review. Our customer service is our top priority so I'm glad to hear that you've had a great experience with Edapt. Please let us know how we can earn 5 stars in the future.
Sincerely,
Edapt USA
1(657)201-5209
support@edaptusa.com
Communication was top priority of the…
Communication was top priority of the staff. They kept in full contact the entire time letting me know everything that was in the works. The customer service was perfect never once was there a bad attitude or anything.
May 16, 2024
Unprompted review
Reply from EDAPT USA
Hello Chris,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you on this path to financial freedom. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
A Personal, Hands-On Experience
I appreciate the personal touch everytime I encounter EDAPT. There's a live person standing by to help me and walk me through the steps of what I have to do. This matters with my extremely busy schedule, and I am grateful.
June 21, 2024
Reply from EDAPT USA
Hello Yassah,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you on this path to financial freedom. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
They are very friendly and…
They are very friendly and understanding to your needs. When you call I. For any reason. They help you resolved your issues
March 1, 2024
Unprompted review
Reply from EDAPT USA
Thank you Shawna for taking the time to leave your review. Our customer service is our top priority so I'm glad to hear that you've had a great experience with Edapt. Please let us know how we can earn 5 stars in the future.
Sincerely,
Edapt USA
1(657)201-5209
support@edaptusa.com
Reply from EDAPT USA
Hello Sherry!
Thank you for taking the time to leave your five star review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Great customer service and support.
June 21, 2024
Unprompted review
Reply from EDAPT USA
Hello!
Thank you for taking the time to leave your five star review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
STUDENTS LOANS ARE 100% FORGIVEN
They thoroughly explained every step of the process. We were successfully able to get my student loans forgiven. I will forever be grateful.
May 15, 2024
Unprompted review
Reply from EDAPT USA
Hello!
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service Thank you for giving us the opportunity to help you accomplish the ultimate goal of becoming debt free! Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
My experience with Edapt is great so…
My experience with Edapt is great so far. They answer all my questions and concerns
June 7, 2024
Reply from EDAPT USA
Hello Katrina!
Thank you for taking the time to leave your five star review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
What made my experience grest were how the resolution got resolve.What made my experience great were thr…
What made my experience great were the agent listening skills and then act upon my request.
February 29, 2024
Unprompted review
Reply from EDAPT USA
Hello Valerie,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you on this path to financial freedom. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
They have always responded to any…
They have always responded to any questions and issues that I presented to them. They have even return over paid fees to my account when I brought to their attention that my student loans were forgiven!
June 4, 2024
Unprompted review
Reply from EDAPT USA
Hello Margaret,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you on this path to financial freedom. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
I never experienced any issues.
November 1, 2023
Unprompted review
Reply from EDAPT USA
Hello!
Thank you for taking the time to leave your five star review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Reply from EDAPT USA
Hello Jeffrey,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you on this path to financial freedom. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Reply from EDAPT USA
Hello Michael,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service. Thank you for giving us the opportunity to help you and entrusting us to guide you on this path to financial freedom. Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
They have been great through my entire…
They have been great through my entire experience. I was with them for almost 10 years. They always made sure to keep my payment low.
May 17, 2024
Unprompted review
Reply from EDAPT USA
Hello Gina,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you on this path to financial freedom. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Reply from EDAPT USA
Hello Eloina,
Thank you for taking the time to leave your five star review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Most everything that was done was done…
Most everything that was done was done by myself in contacting the Mohela company. My loans were updated by myself when I was unsure about something. It was after I spoke with Mohela that I found out that Edapt worked to with them to ensure everything was taken care of. Edapt should be more hands on with the updates and assistance. Particularly with the new Federsl assistance that is confusing to begin with. Afterwards everything smoother and easier once it was all explained.
April 16, 2024
Unprompted review
Reply from EDAPT USA
Hello Michal,
Thank you for your honest feedback. We appreciate the input as it allows us to improve our customer service experience. Thank you for entrusting us on your path to financial freedom and giving us the opportunity. Please feel free to give us a call if you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
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