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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the quality of the products, especially the coffee, finding it tastes good and provides positive benefits like improved focus and energy. Many appreciate it as a great alternative to regular coffee, with some noting its superior strength and taste compared to other brands. However, some people were dissatisfied with the company's communication and order handling. Several customers reported issues with missing items, delayed deliveries, and a lack of response to emails and contact forms. There were also concerns about misleading dispatch updates and difficulties reaching customer service, with some mentioning unobtainable phone numbers. A few customers also noted receiving incorrect or poor-quality items.

What people talk about most

Product

People report ambiguous experiences with the product. Many consumers praise the taste, effectiveness, and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Customer communications

Clients share negative opinions on contact, citing significant frustration due to unresponsiveness. Many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers report significant issues,... See more

Quality

Consumers generally find the quality of the products to be positive. Many reviewers praise the taste of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After initial hiccup with missing items, Lisa was my point of contact and had great service in rectifying the issue. The product itself (mine was coffee flavour) tastes good, slight earthier taste... See more

Rated 4 out of 5 stars

This might the fourth review I've ever done in my life but I felt compelled to write something as for someone who regularly drinks mushroom coffee, the taste certainly isn't as bad as the rest of the... See more

Rated 4 out of 5 stars

I would like to update my previous review to reflect the excellent customer service I have now received. Lisa Baker, Customer Service Manager, took the time to investigate my issue and resolved it pro... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

Shop for the World's Finest CBD Products all in one place. Low prices and quick delivery on the very best CBD brands.


Contact info

3.5

Average

TrustScore 3.5 out of 5

382 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Eden's Gate CBD teas are excellent quality

We love Eden's Gate CBD teas. Our favourite is the Rooibos which we have every night and it helps us sleep. It is the tastiest Rooibos I have had

January 26, 2023
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Mrs Brunsdon,

Thank you very much for kind review,

We are really happy to hear that you use our Rooibos in your every day routine, helping you sleep at night with ease.

This is amazing to hear !

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Great service for a decent price

I bought some CBD flowers and some tea, both were really nice quality and the flavour was great. No complaints at all about delivery, came very promptly after I ordered and will definitely be buying again soon

January 3, 2023
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Tate,

Firstly thank you for taking the time to write your 5 star review !

It is great to hear that you are enjoying our Tea's & our service.

We look forward to dealing with your future purchase,

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

CBD Tea

I have terrible insomnia, and the CBD tea has really helped me relax and settle down to sleep. Cant recommend it enough,

January 6, 2023
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Zoey,

Firstly thank you for leaving your kind review,

We are all really happy to hear that our new CBD Teas are helping you relax, easing your insomnia allowing you to have a much better sleep.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Tried the English breakfast tea and it…

Tried the English breakfast tea and it was amazing. Customer service was great and I would definitely order from here again

January 6, 2023
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Joe,

Firstly thank you for leaving your review,

It's great to read that you are enjoying your English Breakfast Tea !

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

The products are top quality

The products are top quality. I got the biscotti cbd hash and it was very nice.

December 12, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Ethan,

Thank you for your kind review,

It's great to hear that you find the quality of our products top quality, we appreciate you taking the time to leave this review !

Kind regards
Edensgate Team

Rated 1 out of 5 stars

Poor Communication

I have not had a response from them since the 29th December. This was to do with them letting me know an order was being dispatched on the 28th but, it was actually dispatched on the 29th. So this left me a bit confused. Since then, they have not got back to me at all about this. So there communication is poor!

December 29, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Christine,

Firstly thank you for leaving your review,

We apologise for the fact that no one got back to you on this matter. At the time of your purchase, there was unfortunately major postal strikes that was effecting delivery times, causing a huge back log within our couriers depot.

If you still have any issues with this purchase, please contact us at info@edensgate.co.uk and we will get back to you as soon as possible,

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Professional company

Professional company, items received rapidly and extremely good price for products that help your needs

October 17, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Ryan,

Thank you for leaving your very kind review,

It's wonderful to hear that you are enjoying your experience with Edensgate.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

I brought some cbd tea and cream, highly recommended

I brought some cbd tea and cream, by far the best cbd tea I have tried, nice taste and a good flavour, the cream is also as good as the tea, tried many products but nothing compares, highly recommended.

December 19, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Ricky,

Firstly thank you for kind review,

It is amazing to hear that you are enjoying our CBD Tea's & Creams enjoyable and beneficial within your daily lifestyle !

Kind regards,
Edensgate Team

Rated 1 out of 5 stars

Low quality CBD hash. Customer support never reply to emails. They send random strains each time. Disgusting.

This company always sends me the wrong product whenever I use a discount code. It’s happened more than once so it cannot be accidental. Funnily enough, the customer support team don’t reply to any of my emails. Each time I order the same strain I’m sent a random strain. Honestly starting to believe this company doesn’t care about it’s customers. If you’re placing an order from here and using the discount code beware, it’s likely you’ll be sent low quality items. The hash from here is always a hit and miss. If you don’t use a discount code they’ll send the proper item. But use a discount code and you’ll be sent some random grassy chemical smelling hash. Very disappointed with this company considering I’ve placed multiple orders with them. Wont be using them again. EDIT: YES THIS COMPANY DOES SEND OUT THE WRONG PRODUCT WHEN USING DISCOUNT CODE. IF YOU USE A DISCOUNT CODE THEY WILL SEND YOU LOW QUALITY PRODUCT. GAVE THEM TOO MANY CHANCES. DISGUSTING COMPANY.

December 23, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Adam,

Thank you for leaving your review,

I would like to apologise for the fact that you are unhappy with our services & apologise for any inconvenience you have faced whilst using Edensgate.

I can confirm that we do not send out the incorrect item when using a discount code and I will be investigating this further after reading your review. We have replied to your email and we unfortunately had no reply from you to be able to resolve the issue.

Please contact us at info@edensgate.co.uk, and we would like to have this issue resolved immediately.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Cranberry & Raspberry Tea

Just made my 3rd purchase of Cranberry and Raspberry Tea. This has become something i look forward to having every night. It tastes amazing and relaxes me before i go to sleep. I have also noticed a improvement on my skin! This will be a regular order 😍

December 22, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Shannon,

Thank you very much for your kind review,

It is great to read that you are enjoying our CBD Tea's & are noticing the benefits !

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

I've been on gummies and cbd hash

I've been on gummies and cbd hash, sleep has never been as good and anxiety not as bad, I've never had issues with there post only with strikes! I'm finding cbd very calming for me

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Took me by surprise! (Rosin, wax + shatter)

Started off badly - The containers are black, with black + colour ink - You can't read or see the labels at all? Need to reflect them in light, then you can vaguely read it. The boxes are white on the website.

Anyway, I forced the lids down, destroyed my hands trying to open them, until... Wow! They smell exactly like the "full" product. Zkittles smells SUPER skunky, dank and floral, it hits you in the nose. Grape Ape has an earthy indica smell. Took me by surprise.

Delivery was also very quick, only took 2 days after ordering.

December 7, 2022
Unprompted review
Rated 4 out of 5 stars

OG pure Moroccan hash CBD: 18%

Well...I have to start with the bad stuff....is that I had to wait seven days from ordering before I received my items.....oh, and that there's no tracking numbers unless it's £50 or more..which I think is unfair....end of bad stuff........

Now with the good things...even though it was late, they did keep in contact, which is all I ask...it's when a company ignores that I don't like...

On top of that....well...what can I say....the quality???? I can't knock it...I can't say nothing bad about it at all.....the moment I seen it in its pack....the quality was unmistakable....nice, and large for two grams...a way you can tell it's as pure as pure can be.....

and the smell????? Cooorrrrr!!!!! When I opened the packet up and took a whiff, I was overwhelmed by that, unmistakeable hash smell... truly reminded me of my younger days when I used to smoke full blown pollen.... damn..those were the days....

As for texture.....it LITREALLY crumbles apart in your finger tips...I only had to touch it for it to start crumbling...again,. reminding me so so much of old school hash....the softness of it, you can tell there's no impurities...

As for effect...well...I made a lil one skinner, I've smoke half so far, and it's been about 45 mins to an hour, maybe more....and, I have to say. I feel a lil more mellowed out then I was...even my severe chronic pains have eased a lil...though, I have to stress, only a little...I was really hoping that it would ease it more tbh...but it hasn't...but still...eased a lil is better than not at all.....

Overall though....I am actually VERY happy with the product....

Oh by the way, the one I brought was OG pure Moroccan hash

So, all in all, I have to admit...

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, the choice is vast but most importantly the terps are strong and the buds delicious. Got some for my birthday as a gift was so impressed with the quality I got some myself which arrived discreetly and in a timely manner. Absolutely brilliant, I will definitely be coming back as this really couldn’t be any better.

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Very nice

I have ordered twice here, my second order got messed up, but they sort it out very quick customer service is very good !!!

I really enjoy the producst specially the biscotti hash, I am working hard and they really helped me to calm down a bit and relax and i can sleep very nice

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

Great product and good service

Have placed 2 orders now, the product is very good quality and nice quick delivery.

I had an issue with my second order which the customer services team resolved very quickly, I will definitely be ordering again

November 1, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible Delivery time

Really unhappy with the delivery service.
It always takes up to 10 days which is a lot having companies delivering within 2 days.
Some strains have little flavour and are very dry, with no resin.

October 31, 2022
Unprompted review
Rated 1 out of 5 stars

Order partially delivered, bad quality, no answer from customer service

A lot of feedback are saying they’ve received their order so quickly but that was not the case for me. I’ve placed an order on Tuesday and I’ve received my order only the next Tuesday. But this is not the worst, I’ve placed an order for 3 varieties of CBD flowers, my order has been shipped in two parcels, one with two varieties and the second one with the last varieties I’ve bought. I’ve received only one of the two parcels, when I’ve checked the tracking I’ve noticed there was an issue because the two parcel were in two different delivery center one in London and one in Liverpool where I live, so I’ve received only the one that was in Liverpool the other one has been delivered I don’t know where but near to London I guess.
I’ve already sent them two emails with no answers yet, I’m feeling scammed as I didn’t receive my whole order. And by the way the quality of their CBD flowers is quite bad so avoid this website it doesn’t seems professional.

October 27, 2022
Unprompted review

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