Terrible - basically a subscription scam where they send products you didn't order or want and won't refund. Awful customer service if you have any issues with devices or try to return masks you didn... See more
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Terrible response times - paid for the device and used it and didn’t hear anything from them about the report (which is why you get the device) after weeks, we had to follow up twice and their custome... See more
Honestly I wouldnt even give them a 1 star rating, these guys are soo bad I wish we read the reviews before we hired through them, like everyone said they are so unprofessional, they have stolen mon... See more
Ordered several parts, received one incorrect part and no one at Eden Sleep has contacted to help sort. Really frustrating having no replies or calls back to sort.
Company details
About EdenSleep
Written by the company
Welcome to EdenSleep - the home of a great night's sleep for New Zealand. From diagnosis to treatment and support we are here to help you get the sleep you need.
Visit our website
Visit our website
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1.5
Bad
30 reviews
Hasn’t replied to negative reviews
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Reply from EdenSleep
Hi Steve,
Thank you for the kind words. We appreciate you taking the time to leave us some feedback and are very happy that you had a positive experience with EdenSleep.
We look forward to hearing from you again soon :)
Kind regards,
EdenSleep Team
How to find that lost energy
I found the sleep test easy to undertake at home and the service afterwards has been great. I really appreciate the ongoing review of results once the machine arrived and the modifying of care based on nightly results. Have noticed an improvement in energy levels almost immediately. Would highly recommend this service.
October 16, 2020
Reply from EdenSleep
Good afternoon John,
We really appreciate you taking the time out of your day to leave such a lovely review. We are so happy to hear that you have noticed an improvement in your energy levels already.
Please let us know if we can assist you any further :)
Kind regards,
EdenSleep Team
Reply from EdenSleep
Hi Barbara,
Thank you for the lovely feedback. We are glad to hear that your product arrived in a timely manner.
We look forward to hearing from you again soon :)
Kind regards,
EdenSleep Team
Best experience
Excellant customer service and very helpful i placed my order about 2pm and i had product next morning delivered to my door by courier.
October 16, 2020
Reply from EdenSleep
Hi Michelle,
Thank you so much for the kind positive feedback, it is very appreciated. We are glad that you had a fantastic experience with EdenSleep and received your order in a timely fashion.
Please don't hesitate to contact us if you need any further assistance :)
Kind regards,
EdenSleep Team
Great service and speedy dispatch
Great service and speedy dispatch. CPAP pillow is lovely and soft. A wee bit low, but a thin pillow underneath works well. My mask leakage is less, since I've been sleeping with this pillow. Compact enough to take anywhere.
October 16, 2020
Reply from EdenSleep
Hi Charleen,
Thank you for taking the time out of your day to leave such a lovely comment. We are extremely happy to hear that you are liking your new CPAP pillow.
We look forward to hearing from you again soon :)
Kind regards,
EdenSleep Team
Absolutely love the nasal pillow mask…simply the Best!
Absolutely love the nasal pillow mask best overall of the 4 I have second is the Nasal cradle the 2 different full face I put up with sometimes.
October 16, 2020
Reply from EdenSleep
Good afternoon Christine,
Thank you so much for the positive feedback. We are really glad that you are enjoying your new nasal pillow mask and hope it continues to help you sleep better.
Please let us know if we can assist you any further :)
Kind regards,
EdenSleep Team
Reply from EdenSleep
Good afternoon Jason,
Thank you for the lovely feedback. We hope that we can continue to provide you with the support you need.
Kind regards,
EdenSleep Team
First delivery did not contain…
First delivery did not contain instructions nasal cannula. I contacted online chat support who said that nasal cannula was not needed - also that they would pass on my request for instructions and a sleep diary.
I never heard back, so emailed. A cannula and paperwork was then sent out. I went to use the system, but the O2 sats probe plug was broken and would not connect.
I contacted EdenSleep again and was sent out a second set. This time it was complete and I did the test. I have now been waiting over the stated turn around of 10 days. I again used web chat but was told they couldn’t give me any update but would “pass it on”
It is now 7 weeks since I placed my order for the home test with no result.
October 15, 2020
Reply from EdenSleep
Hi Hamish,
We are really sorry to hear that you are still waiting on your home sleep test. Would you mind sending us an e-mail at info@consumercare.com.au to see if we can help resolve the issue?
We look forward to hearing from you :)
Kind regards,
EdenSleep Team
Fast efficient service as always.
October 15, 2020
Reply from EdenSleep
Hi John,
Thank you so much for the kind feedback. We are glad that you had a good experience with EdenSleep and hope that we can continue to deliver a fast and efficient service.
We look forward to seeing you again soon :)
Kind regards,
EdenSleep Team
Placed an order for a part I needed…
Placed an order for a part I needed urgently & it arrived the next day. I always get great service 😀
October 15, 2020
Reply from EdenSleep
Hi Megan,
Thanks so much for the kind words. We really appreciate you taking the time to leave us some feedback. We are really happy to hear that you received your order in a timely manner.
Please let us know if we can assist you any further :)
Kind regards,
EdenSleep Team
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