eDestinos Brasil Reviews 

816
•
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Travel Agency

Written by the company

Somos a eDestinos, uma agência de viagens online, membro do Grupo eSky, que opera em 50 países ao redor do mundo. Existem agora 150 milhões de viajantes felizes com o nosso trabalho. O Grupo eSky é líder em vendas de passagens aéreas na Polônia, Bulgária e Romênia, atuando na área do turismo desde 2004. Nossos clientes nos reconhecem pela nossa competência e profissionalismo. Chegamos ao Brasil em 2011, para oferecer os melhores produtos e serviços para viajantes, independentemente do tipo de viagem ou destino.


Contact info

2.0

Poor

TrustScore 2 out of 5

816 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(816)

1 review in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Didn t deliver e-tickets on time

I bought a flight with E-ticket included, which should have to be sent 48hours to 8hours befor de flight...and I should print it, so I was informed by e-destinos.
They did send me my ticket only an hour befor check-in, far too late to print it, as one hour befor flight I was supposed to be at the airport already (from Sao-Paulo to airport Guarulhus it takes already minimum 40 minutes, if no traffic on the streets...)
It was a big mess and difficult to handle, as Im not good in Português and dont have knowledge about Guarulhus Airport. Though I could resolve it and get a ticket on the airport... E-destinos shouldn't offer services of which they aren't able to fullfil.. It's very unprofessional and not trustworthy...
NEVER AGAIN WITH E- DESTINOS

December 21, 2020
Unprompted review
eDestinos Brasil logo

Reply from eDestinos Brasil

Hello, Adri. Please write to ouvidoria@edestinos.com.br. The responsible team will verify your case and help you. Sincerely, eDestinos Team.

Rated 5 out of 5 stars

Top rapido e chat online 100%

January 7, 2020
Unprompted review
eDestinos Brasil logo

Reply from eDestinos Brasil

Olá, Décio. Ficamos muito felizes com a sua avaliação. Queremos que viajar se torne cada vez mais fácil e prático. Boas viagens para você! Atenciosamente, Equipe eDestinos.

Rated 5 out of 5 stars

Recomendo

Highly recommended

November 2, 2019
Unprompted review
eDestinos Brasil logo

Reply from eDestinos Brasil

Olá, Evelin. Agradecemos a sua avaliação. Boas viagens para você! Atenciosamente, Equipe eDestinos.

Rated 5 out of 5 stars

Show

Show! Practical

August 15, 2019
Unprompted review
eDestinos Brasil logo

Reply from eDestinos Brasil

Olá, Janaina. Agradecemos a sua avaliação. Boas viagens para você! Atenciosamente, Equipe eDestinos.

Rated 1 out of 5 stars

6 problems so far- this is apparently a scam site- avoid at all costs- the positive reviews are fake

6 problems so far:
(1) they didn't tell me there was an airport change in Paris (which is a real hassle) until AFTER I had paid for the ticket. There is no way to find this out beforehand;
(2) In fact one reason for this is that the flight time was fraudulent, as it did not include the time in Paris (4 hours, necessary to change airports,
instead of one hour) so it made it look like it was a 3 hour shorter trip, with no change.
(4) They have kept me hanging "sendo processado" for 20 hours so far, with no guarantee that the reservation will go through; they guarantee only confirmation within 48 hours. By that time it will be impossible or much more expensive to re-book on another site since my flight is in a few days.
(5) I see all the reviews are negative except for a few with a 5-star. My guess is these are fraudulent.
(6) There is no phone service on Sunday, only chat, only restricted hours, and I had to wait about an hour to be put through. The person was friendly and helpful but the problem is not there, it is with the company.
(7) If my ticket comes through successfully, I will amend this review, but for now I am extremely disappointed.

December 10, 2017
Unprompted review
eDestinos Brasil logo

Reply from eDestinos Brasil

Hi, Al.

Please, contact us by the e-mail ouvidoria@edestinos.com.br so we can help you.

Best regards,
eDestinos Team.

Rated 1 out of 5 stars

Web site not in English

Web site not in English. I cannot book a flight if I can't read the conditions.

August 7, 2017
Unprompted review
eDestinos Brasil logo

Reply from eDestinos Brasil

Hi, Julia.

If you fell more confortable with a English website you can access https://www.esky.com/. That's the English version of our website.

Best regards,
eDestinos Team.

Rated 5 out of 5 stars

Great website

Best website to find great prices

June 20, 2016
Unprompted review
eDestinos Brasil logo

Reply from eDestinos Brasil

Olá, Leonardo. Ficamos muito felizes com a sua avaliação. Queremos que viajar se torne cada vez mais fácil e prático. Boas viagens para você! Atenciosamente, Equipe eDestinos.

Show reviews in all languages. (816 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look