Edgard & Cooper Reviews 61,367

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

My dogs are picky with food but they love the Edgar & Cooper range especially the fresh venison and duck small adult dog biscuits. I subscribe to monthly shipments of them so that I don't run out and... See more

Company replied

Rated 5 out of 5 stars

Just started with Edgard and Cooper wet dog food...and the main customer is SUPER happy. Quality of food is certainly high + tasty ++ . Additionally a qquestion to customer service on the order was an... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Edgard and Cooper’s dry cat food for 5 months now and I cannot fault anything! Super speedy delivery! Wonderful member perks when you purchase direct too!

Company replied

Rated 5 out of 5 stars

Excellence in every aspect, our border terrier is a very very fussy eater (7years old) and has just started with CECS. He seems so much better on this food and absolutely loves it 😋 The quality,... See more

Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

Edgard & Cooper – real food that’s full of flavour for Cats & Dogs! Food that makes you, your pet and our planet feel good - that’s what Edgard & Cooper stands for. We are the first pet food brand to create deliciously healthy recipes completely free of meat meal, bone meal, animal waste, artificial additives or preservatives. We chose a natural approach with sustainability in mind AND we donate 1% of each sold product to charities for pets all over the world. What’s not to love? Come and discover!

Got a question? We’re all ears – just ask.

Written by the company

We are committed to providing all our customers with great service, you can get in contact with us directly through: WhatsApp (+32 56 38 01 27) & email (help@edgardcooper.com)

Naturally nutritious, deliciously simple

Utterly irresistible

Utterly irresistible
Eating is one of life’s simple joys, but so many pet foods overcomplicate their products. We do things differently. By treating nature’s ingredients with respect, we make food that’s naturally healthy, full of flavour and perfect for every pet. We pack our food with fresh meat & nutritious offal, real fruit & root veg.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

61K reviews

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Rated 3 out of 5 stars

Purtroppo al mio gatto non piacciono le…

Purtroppo al mio gatto non piacciono le scatolette FEED ME REAL - SALM9N AND CHICKEN, mentre trova di suo gusto il paté for Kittens Cod and chiedendo. Ottime le crocchette PILLOWS.

March 25, 2026
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Reply from Edgard & Cooper

Hallo Annalisa👋

Grazie mille per il tuo feedback!

Ci dispiace sapere che al tuo gatto non piacciono le scatolette Feed Me Real al salmone e pollo 😞 Ogni gatto ha naturalmente le proprie preferenze, e lo rispettiamo assolutamente. Siamo però felici di sapere che apprezza il nostro paté per gattini al merluzzo e le crocchette Pillows 😊

Se vuoi, saremo felici di aiutarti a trovare un’alternativa che possa piacergli di più. Non esitare a scriverci a help@edgardcooper.com – saremo lieti di consigliarti!

Dato che si tratta del tuo primo ordine con noi, possiamo chiederti se hai introdotto il nuovo alimento gradualmente? Questo aiuta il tuo gatto ad abituarsi alla nuova alimentazione ed evita eventuali problemi digestivi. Puoi leggere di più qui 👉 https://faq.edgardcooper.com/it/articles/8857799-come-passare-il-mio-gatto-al-cibo-per-gatti-edgard-cooper

Un caro saluto,
Edgard & Cooper 🐾

Rated 2 out of 5 stars

6 Years of loyalty, let down by bad client service

I was a loyal Edgar & Cooper customer for 6 years, and for most of that time, I was genuinely happy. The product quality is excellent and my cat loved it.

Unfortunately, I've had to cancel my subscription due to a persistent delivery problem that was never properly resolved. For several months, the delivery partner (PostNL) repeatedly failed to attempt delivery at my home — even on occasions when I was waiting in. Parcels were consistently dropped off at a collection point far away.

I contacted customer service, was told the issue was resolved, and only later realised nothing had actually been done beyond rechecking my address (which was correct all along). When I followed up the next month, I was told they could not do anything further (including simply contacting the delivery partner to update my delivery preferences to select at least choose a closer parcel shop).

After 6 years, I expected more of an effort. The whole point of a subscription service is convenience...having to take the tram to collect a parcel every month defeats that purpose entirely.

I'm genuinely sorry to leave, but I can no longer justify paying for a subscription that creates more issues than it solves. I hope Edgar & Cooper take delivery complaints more seriously instead of treating their loyal customers this way...

March 19, 2026
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Reply from Edgard & Cooper

Hi Fabiana 👋

Thank you so much for your kind words and for being a loyal customer for so many years, it truly means a lot to us 💛 We’re really happy to hear that your cat loved our food.

That said, we’re very sorry to hear about the repeated delivery issues you’ve experienced. This is absolutely not the level of service we want to provide, and we completely understand how frustrating and inconvenient this must have been, especially with a subscription that’s meant to make your life easier 😔

We also sincerely apologize that your previous contacts with our customer service did not lead to a proper solution. We understand your disappointment, and your feedback is taken very seriously to enhance our service again.

We will look into what went wrong together with PostNL and see how we can improve our delivery experience going forward, so situations like this can be avoided in the future.

Thank you again for sharing your experience, and we’re truly sorry to see you go.

Kind regards,
The Edgard & Cooper team 🐾

Rated 5 out of 5 stars

My dogs love turkey chicken

My dogs love turkey chicken
So I get 100g turkey please I’ve asked before can we have a 100g chicken & 100g chicken turkey mix I’m buying chicken from elsewhere at the moment but if you do I will get my full order from yourselves again my dog love your wet food you are so easy to order from and the delivery is quick to arrive

February 26, 2026
Rated 5 out of 5 stars

A healthy and very happy cat :)

This is definitely the brand that helps the most in terms of quality and my cat's satisfaction. His fur is shiny and doesn't fall more than usual. This enables him to be satisfied and grow up healthier than with other well-known international brands. Plus he loves the different taste of the mousse. Also the delivery service was correct and came at the estimated date. Very satisfied and definitely will recommend!

March 18, 2026
Rated 5 out of 5 stars

Edgard and Cooper offer a great…

Edgard and Cooper offer a great service, the food always arrives well packaged and in tact, and the quality of the food is consistent. Our woofer loves it also which helps. He can’t get enough of the chews.

February 28, 2026
Rated 5 out of 5 stars

Brilliant service and food for cats…

Subscription is great my cats food is delivered on time every time. My cats have been eating your foods from kittens, they are now 2 years and love their food. They eat the wet food once daily and the dry food which is available for them all day to nibble on as and when they need it. They are healthy, not overweight, and their coats are healthy too.

March 17, 2026

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