While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.9
2 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No one answers the customer helpline. Our one lift has been out of service for months and they never provide any update. There is a heavily pregnant lady on the 7th floor who also has a toddler and a pram which is just disgraceful that she has to climb so many floors because Edgefield cannot do their jobs. They take FULL service fees yet we get ZERO service.
I am currently writing this review from temporary accomodation, on day 2 of a power cut emergency that Edgefield / HL Property management have failed to take seriously. Constant delays and false promises in communication, and predatory behaviour forcing us to pay for damages within the building complex external to our flat, has left us without power for 36 hours and counting.
They have demonstrated zero compassion and empathy for our emergency situation, and refuse to provide the services that we expect from their extortionate service charges, in an emergency. Lauren Dunkason has refused to talk to us personally on the matter, and has been passing us around, wasting time and meaning our contractor no longer will be able to complete the work to restore power to our property.
Absolutely unacceptable and bullying behaviour from a company clearly only interested in the bottom line.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
